Kwikpark Reviews 

Shocking. They did not know what was happening. Got sent a parking ticket even though I paid as I left the car park with the ticket I was given. Received fine which they said they would clear twice. They never did. I ended up paying an additional £170 to stop supreme court ruling. Would never use again.

I was waiting at T2 Level 4 parking more than 10 minutes to pick up the car and 30 minutes on the return. In addition they asked to pay the ticket for the short term parking extra. In summary: you need more time, get poorer service and pay more that for marple parking. I'll not use them again.

I've used them twice in a month and on both occasions the service was poor. I had to wait 20 mins for the car to be collected the first time and then when picking up most recently it took nearly 90 minutes from my first call to them to the car arriving at the terminal. When it did arrive, it was filthy. I wouldn't even say they were good value as the price doesn't include the £16 in parking fees required to access the drop off. I won't be using them again.

I landed at 7:10am and contacted Kwik Parks and informed them of my arrival. I then contacted them again 20 minutes later to confirm I had collected my luggage. But it was another hour before my car arrived. Considering I only live an hour away, to spend just as long for the car is unacceptable. I won’t be using Kwik Parks again.

Lots of waiting around slow to collect the car and drop it back to us upon our return even though we followed the instructions both when dropping off and collecting. Wouldn’t use again far too slow the other vendors operating in the area even mock this company calling them not so kwik Park.

I am extremely disappointed with the service I received when leaving my car with your company at Heathrow Airport.

I arranged to collect my car at 8:30am after landing. I called customer service as soon as I landed at 8:00am and was assured that my car would be ready for collection at 8:30am. After collecting all my luggage, I called again at exactly 8:30am and was told to make my way to the exit as the driver would be arriving shortly with my vehicle.

I waited outside in the cold for 10–20 minutes before calling again. I then spoke to someone named Maxi, who told me the car was not ready and that I needed to continue waiting. After another 20 minutes passed with no update, I called again. During this call, Maxi was extremely rude and told me that if I wanted to “fly” I should go ahead and fly and collect the car myself. He then hung up on me.

My wife and 10-month-old baby were also waiting outside in the cold during this entire time. As a result, my baby has since developed a cold. This situation was completely avoidable and caused unnecessary stress and discomfort for my family.

In total, I received my car over an hour later than the agreed collection time. The lack of organisation, poor communication, and unacceptable customer service — especially the rude behaviour and hanging up — are completely unacceptable.

I am very upset about this experience and intend to take this matter further by raising a complaint first.

Awful company. Avoid at all costs.
They made us wait 45 minutes to drop our car leading us to nearly miss our flight. We landed one hour ago and we are still waiting! The man on the phone takes ages to answer and then isn’t apologetic and keeps saying it’s on the way. And it’s out fault as we didn’t tell them a flight number. We called twice as advised! Appalling service.

DO NOT USE THIS COMPANY

They parked my car and I was issued with a parking ticket as the owner

I called the company who have admitted they had the car and they would clear the fine.

Over three months despite owning responsibility they have not spoken with rhe company issuing the fine.

I now have a Court summons and will take legal action against Kwik Park and mr Zubair Ahmed the business owner.

Delay in picking up my car when arrived to terminal, almost lost my flight. When came back I called them when landed and I had to pay 15.5£ because they brought the car in too early, also the car was very dirty.

Will make you wait 1 hour to collect car.

When you ring they say, 15 mins. Then again, 10 mins, then 5 mins then 2 mins all while being an hour wait.

Do not use, pay a few £ extra to avoid hassle when arriving.

I’ve used these guys twice now, rang when requested and never waited longer than 5 mins. Great service and great price.

Drop off was a breeze . Pick up was a nightmare I phoned when we landed and when we collected luggage as advised . Had to wait over an hour half to get my car back after loads of calls , after a 16 traveling the last thing I wanted was to be standing about waiting on my car . Definitely would not use again

I've relied on this team for quite some time, and they are absolutely fantastic!

I had the unfortunate experience to leave my car with Kwikpark this Autumn. On return the car had a newly broken door handle with accompanying scratches (not to mention it was covered in bird droppings). Unfortunately I collected the car in the dark and failed to spot the damage. I notified them they the next day but was told that unless I informed them on collection there was nothing they could do. Radio silence since. Please do not trust this company. The car was clearly parked god knows where with no care or security. There are other similarly prices option for Heathrow. Please try them. I am hundreds of pounds out of pocket

They left my car in a no parking zone for 8 hours resulting in a parking fine and threat of a county court judgement.

We have used KwikPark many times and not had an issue. We booked our meet and greet via SkyParkSecure. My car was returned at Heathrow T5 the driver handed the keys over and disappeared, no checks of the car performed (the driver that took the car on departure was very nice, took photos etc) I paid the exit fee, whilst my daughter popped our luggage in the boot. We then discovered the passenger seat was soaking wet, as was the dashboard, handbrake console and half the driver's seat. There was no driver's to be found only other companies. I rang the number and explained only to be told 'the driver must have left the window open, I'll have a word when he gets back' (the weather on Thursday was torrential rain).I told him that wasn't acceptable and asked who i contact to complain. I was sent an email address for their admin, who have not acknowledged my email with the photos attached. When we'd had torrential rain for 2 days and my car is returned in that condition the window would have been open for longer than the drive to the airport, its still not dried out after 2 days. I will never use this company again.

Extremely disappointed - my plane landed around 6am and I was kept waiting 1.5hours for my car despite paying for meet and greet. The morning I had arrived was quite cold -2 degrees so I was prepared to be pragmatic… they told me my battery was dead and they needed to charge it up, my car is an Audi tt and as the windows would have been iced up, they decided that it would be a great idea to dowse the windows and the boot with hot water! And try and jimmy the door open, Something even I know to never do! The resulting issue is that now my car is in and out of the garage as my windows no longer retract as they should and I can’t shut my door. Thanks kwikpark ! You’ve cost me a hell of a lot more than I intended - will never use this company again - complete amateurs.

I have been using these guys for years. They rock!

Used them for Heathrow T4, service was good, don't find any problem. Will use them again without second thought.

Great service , my car was collected quickly, and also delivered my car back on my return quickly. Good communication and prompt service.