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Kukoon Reviews 

47,112
•
TrustScore 4.5 out of 5

4.6

Rug Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the exceptionally quick delivery service and the fantastic product selection, noting that orders always arrive promptly and completely transform their living spaces. Buyers frequently mention that the rugs are beautifully designed, incredibly soft underfoot, and offer truly great value for money. Some reviewers were not happy with the overall durability, noting specific problems like fraying edges or unexpected thread pulls after just a brief period of use. A few other people also felt that certain items felt far too thin or significantly lower in quality than what was originally described on the website.

What people talk about most

Product

Users describe positive interactions with product, highlighting the lovely quality, great value, and wide... See more

Quality

Reviewers highlight positive aspects of quality, noting that the rugs are beautiful, well-priced, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the impressive speed... See more

Order

Consumers find the ordering experience to be highly positive, highlighting a smooth and efficient process.... See more

Service

Clients share positive opinions on service, highlighting outstanding experiences and helpful showroom advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more

Rated 5 out of 5 stars

This is my third purchase from this company. All three rugs arrived in perfect condition. Postage was really fast. Rugs look beautiful and are exactly as described. Really good quality. I will definit... See more

Company replied

Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(47,112)

1,289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just what I’ve been looking for.

I’d been looking for a rug with a blue/rust colour combo for so long (don’t know why it took me so long to find d Kukoon). The rug is lovely quality and the online pictures are a good guide to the actual colour. With other companies got a pinky orange rather the browny orange. I loveeee my rug. Also quick delivery.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't last and damage in the heat

Had the rug laid and in the heat the edges raised so much the item is dangerous and a trip hazard the company have refused to replace or refund.

Brought through The Range and contract via them.

28 August 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hi Helen,

Thank you for reaching out, and I'm really sorry to hear this - a trip hazard is a genuine safety concern, and that's not something we ever want a customer left with.

I don't have visibility of the earlier conversation from here, but I'd like to get this looked at properly with fresh eyes. Could you send through your order number and a couple of photos showing the edges lifting, along with when you first got in touch about it? Please send these to support@kukoon.com marking it for a supervisor's attention, and we'll make sure it's picked up quickly.

Thank you for your patience, Helen!

Kukoon Customer Care Team ❤️

Rated 5 out of 5 stars

Love love love

Love love love. Runner finishes my hall, very rich looking for the price. Would love door mat the same if available. Delivery very quick, ordered Wednesday, arrived Friday. Will definitely recommend. 😁

21 August 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The service and advice given to us in the showroom was first class. There is plenty of choice. We were told it would take 2 days to be delivered but it arrived the next day. Brilliant

19 August 2026
Unprompted review
Rated 2 out of 5 stars

Rug was dirty

Rug was dirty, some sort of glue on it.
Very unimpressed!!

24 August 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hi Ciara, thank you for flagging this, and we're really sorry to hear the rug arrived in this condition — that's not the standard we aim for, and we understand the frustration. Could you email us at support@kukoon.com with your order number and a photo of the marks? We'd like to get this looked into properly and sorted out for you as quickly as we can.

Kukoon Customer Care

Rated 1 out of 5 stars

The rug was thrown over the electric…

The rug was thrown over the electric gates. Luckily we saw this and quick went to retrieve the package otherwise our gates and the rug could have been damaged.

26 August 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hi there,

Thank you for letting us know, and well spotted catching that in time, that's definitely not the kind of delivery care we expect from our couriers, and we're sorry your gates were put at risk.

We'll be feeding this back to the courier team to help prevent it happening again. If the rug arrived in good condition, that's a relief, but if you notice any damage once it's unrolled, please let us know at support@kukoon.com and we'll get it sorted straight away.

Thanks again for flagging this for us.

Kukoon Customer Care Team ❤️

Rated 5 out of 5 stars

Excellent communication

Excellent communication, had an issue with my debit card being accepted as I couldn’t see a link for Debit cards.
However the issue was resolved, my rugs are Exquisite and although I’ve yet to place them due to decorating yet to be completed, I couldn’t resist placing the runner in the hallway and it is a great sight to behold 💫
Will Be purchasing more products in due course.💫

18 August 2026
Unprompted review

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