K-SWISS UK Reviews 

2,110
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers had a great experience with this company. Many active customers frequently praise the footwear for offering exceptional daily comfort and reliable support during various court games and sports. Consumers are also consistently impressed by the attractive designs, sturdy construction, and overall premium quality of the materials used in manufacturing. Some reviewers were not happy with the delivery times, noting that parcels took quite a while to arrive from overseas locations. Additionally, a few other people also felt that the overall sizing ran a bit small or narrow, leading to a rather tight and uncomfortable fit.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the trainers offer excellent comfort, reliable... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised quick shipping with... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the shoes are very comfortable, stylish,... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers praise prompt... See more

Service

Users describe ambiguous interactions with service, with some customers praising swift delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slow delivery as the shoes came from Europe- but very happy with the K Swiss tennis shoes, good fit feel secure on court- hyper court express shoes.

Rated 4 out of 5 stars

DELIVERY TOOK A LONG TIME CAME FROM ABROARD BUT PURCHASED FROM KSWISS UK BUT AS I ONLY WEAR KSWISS RINZLER THEY WERE WELL WORTH THE WAIT

Rated 4 out of 5 stars

Product quality is excellent only let down by the rubbish & no doubt cheap courier used (Evri) who delivered to the wrong address. Luckily I managed to retrieve the next day.

Rated 4 out of 5 stars

My shoes fit perfectly and are so comfortable. Beautifuuly made. It's wonderful to have leather again. The grip is great, so I feel very safe. Only downside was they took a while to arrive. Evri is... See more


Company details

  1. Shoe Store
  2. also in
  3. Activewear Store
  4. Tennis Store

About K-SWISS UK

Written by the company

K-SWISS, an american heritage tennis brand

Since 1966 🌴👟🎾
#PLAYERSKNOW

Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.

OWN THE COURT

From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.

CELEBRATING LIFESTYLE PLAYERS

K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.

Explore Our Timeline

Discover K-SWISS products

Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS

You have questions regarding our products? An inquiry about your order?
Contact our Customer Service


K-SWISS UK

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(2,110)

314 reviews in the last 12 months

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Rated 3 out of 5 stars

Terrible Delivery Service!

I ordered two pairs as was unsure of the size & have since returned the 9.5 size as was happier with the size 9, however, I’m still waiting for the refund to go through!

I would have given a higher score if it wasn’t for the fact that you use the courier Evri who are notoriously the worst courier service in the UK.
It took nearly three weeks for me to receive my order after receiving confirmation it had left your store!…… absolutely ridiculous!

23 April 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

Thank you for your feedback.

We are sorry to hear about your experience and the delay in receiving your order. While the parcel was ultimately delivered after 10 days, we understand that this was longer than expected and we sincerely apologize for the inconvenience caused.

Regarding your return, we can confirm that your refund was processed today. Depending on your payment provider, it may take a few business days for the funds to appear in your account.

We appreciate your patience and thank you for choosing to keep the size that suited you best. Your feedback regarding the delivery service has also been noted and will be taken into consideration.

Kind regards,
Kswiss Team

Rated 1 out of 5 stars

K-Swiss trainers are my favorites for…

K-Swiss trainers are my favorites for playing tennis and have worn them for years. The trainers arrived and look great, but are the most uncomfortable pair I’ve ever purchased very disappointing worn twice and my Achilles are hurting.

14 April 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello Sarah,

Thank you for review. As previously mentioned to you, the shoes you bought (FARIO model) were not designed to play tennis with because they are lifestyle shoes for everyday wear. If you want to play tennis, we recommend taking a look at our collection of shoes made for tennis. Please reach out to us if you need assistance.

Kind Regards,
K-SWISS customer service

Rated 4 out of 5 stars

Absolutely perfect trainers

Absolutely perfect trainers. Great colour and great design as always, hubbie only likes these due to the extra width without it being weird looking lol. Delivery could be a bit quicker nowadays but still a great shoe. Getting pricey for some however.

8 April 2026
Rated 1 out of 5 stars

Product went missing after delivery as…

Product went missing after delivery as I was on holiday and courier did not follow instructions regarding leaving parcel in safe place. Evri have been infirmed of this and have so far not reached any conclusion.

7 April 2026
K-SWISS UK logo

Reply from K-SWISS UK

Dear Customer,

Thank you for your message.

We are sorry to hear that your parcel went missing following delivery. We understand your concern, especially as you were away at the time and the delivery instructions were not followed.

As the parcel was marked as delivered, we recommend continuing to follow up directly with Evri, as they are responsible for the delivery and any investigation related to this issue. It is important that they complete their enquiry and provide a final resolution.

In the meantime, if you receive any updates or a case reference number from Evri, please feel free to share this with us so we can review the situation further on our side and help you out. customer service contact : hello@ksgb.com

Thank you for your patience and understanding.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

Never received my parcel and no channel…

Never received my parcel and no channel contacting the seller

27 March 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

please contact us here asap so we can help you out : hello@ksgb.com

Please provide the order number and explain the issue.

Thank you,
Kswiss team

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