KrispCall Reviews 574

The krispcall is super easy to navigate. It has a clean, modern design that looks great and makes sense for business. Everything is placed exactly where you would expect, so there is no time wasted searching for features. The UI/UX feels smooth and well organized.

The bulks sms marketing feature helps us quickly notify potential buyers about new listings and open houses. It is easy to use and allows us to send personalized offers, boosting client engagement and sales. very good for our business. I say must try.

I bought a number but didn't know that I had to provide residency for said country(Portugal), so I contacted their support and they refunded me within few hours, honestly even though it didn't work out at least they guarantee that they'll resolve your problem. Leaving a 5 star review even thought it didn't work out for me but as this process normally would be a hassle in other SaaS providers it was resolved instantly

I have never experienced a dropped call with Krispcall. The clarity is consistently excellent.

Krispcall pricing is very reasonable for the feature offered. Always responsive and helpful.

Krispcall custom caller id keeps me professional on every call. I can personalize it to match my business, making a great first impression every time.

It hasn't been long since I started using this VoIP system but in this short time, this phone system has been amazing! WOW!!!!

Well, not off to a good start with KrispCall.

2 stars so far. Not a 1 star yet because I think it's only fair to see how it all plays out.

But so far, this is super disappointing based on all these good reviews I've seen.

The major issue I experienced is below but probably the most alarming one is this: the dial tone is not a US based dial tone. My customers are calling, connecting for one second, then hanging up and calling again. The dial tone sounds like a busy tone to them. That's probably the biggest issue for why I'm switching over. Beyond the below:

I ported over a number to them from Google Voice.

The port was supposed to be done within 1.5 hours. It was supposed to start at 8:30am PST and be done at 10am PST. I check in around 12pm PST. Still not done. 4pm PST and it's not done.

When you call my line some robot answers and says "Thanks for the call. Configure your number's voice URL to change this message. Let us know if we can help you in any way during your development." And then promptly hangs up. This is what my customers are hearing when they call me.

When you text the number it goes nowhere. Most of my customers text. They've been texting me for 7+ hours and not a single one of those texts will ever be seen.

Who knows how much business I've lost at this point.

It's at this point I get on the website to get some support.

The support rep is super unhelpful, completely ignores everything I say, stops responding, didn't address any of my concerns, and said the most generic stuff. Basic "I'm sorry for the inconvenience, we will provide you an update soon."

Apparently they ported the number with their porting team not available to handle the set up.

Probably the most unprofessional thing I've seen in a long time.

And if this is how they handle your porting, imagine how they will handle the rest of their interactions with you.

Feb 22 Update:

Gone from bad to worse. I updated my review to a 1 star. I just can't justify giving it anything more.

A few things I found out:

1) There is no group texting. In a blog post they say they are the best app for group texting (I can't link the blog post because truistpilot won't let me). Yet, they don't actually provide group texting.

2) Pipedrive integration is bad. KrispCall assigned contacts to the Netherlands where the country code is +31 because I didn’t have +1 (US Code) in the number in PD. I ask support and they tell me they can't do anything. I had to go one by one in PD in my contacts and change them to a +1. I tried to delete my contacts to bulk upload and use excel to quickly append +1 to everything. When I deleted all contacts in KrispCall they deleted all contacts in PD. Gone. Luckily I could revert that in PD. But what if I couldn't?

3) I'd say half of my contacts can't be texted. It says "number invalid" or whatever. I have to go into PD and put it in just the right format +1 111 111 1111. Then, sometimes it works. And sometimes it doesn't. If it does work it doesn't assign it to the correct contact. So, I have to go back into PD and type in +11111111111 for it to sync.

4) App is clunky and bad.

5) And the worst is, my clients aren't getting my texts. I've had mass from our customers because of this.

Honestly, I was really looking forward to KrispCall because of the integration. Also, other VOIP services have awful reviews. KrispCall had great reviews. But I have no idea how at this point. This is an absolute mess of a product. I'll update as we go along potentially. But man, awful, awful start.

Update 2/24/25:

It's too much, I've had enough.

I can't get texts because of 10DLC, which they didn't notify me of. They said they sent me an email where that happened to be mentioned. Except they send me a ton of emails. And in my dashboard, it's not mentioned at all.

I had to reach out to them that my texts weren't going through. They then told me about 10DLC. But didn't tell me how to register for 10DLC. They simply just told me that was the issue without a way to fix it.

They then said ther called me. I checked and they called me at 8:50pm on a Sunday night. That was their "well, we tried" effort. A phone call at 8:50pm on Sunday.

I'm out.

March 19th update:

For those of you looking for a good service, use OpenPhone. Very happy with them so far.

I had sign up with KrispCall on 23 January 2025, 11: 52 Pm Pakistan Time. Since than I am struggling with A2P 10 DLC. I had chatted with Charles, Alex, Danial, Lisa, Samantha etc all are failed and did not assist me well for A2P 10DLC process. My verification got rejected twice. I asked them multiple time for the assistance, but they had not assisted me. I had wasted my 4 weeks. I believe your chat team is not well educated and need more education regarding KrispCall platform. After wasted 4 weeks time period I had decided to cancel my subscription.

If anyone have enough time to waste, then join this KrispCall and if you need smart and assisted chat support then NOT RECOMMENED.

Cool app! Love how easy it has made our day to day business communication. Although, I would also prefer that they come up with a desktop version of their app.
Definitely gonna refer it to others.

I was checking the platform and there was a popup offering a %14 discount in exchange for my email.

I gave my email address and ticked the box to receive marketing communication. I get the code.

I went to the checkout page but the code did not work :)

I contacted customer support, and they only said the code is not valid anymore.

So, they got my contact info without giving the discount promised.

Krispcall is like a quiet superhero for my calls, no fancy buttons, just gets things done. Even in noisy place, i never miss a word.

Be careful, this is a fraudulent company with false information on the website. The subscription does not give access to any number and the services mentioned on the website are just a scam. Once you have paid the subscription, they ask you to pay $75 for a number if you want to benefit from the services. Scammer.

Used Krispcall for a few months now, and it has been quite easy to handle client calls. No more missed calls or struggling to find contact details; everything is just there when needed.

I never thought I'd care this much about a phone system, but Krispcall's voicemail-to-email feature is really useful. Now, if I miss a call, I can just check my email and reply right away-it makes things so much easier to manage.

Using Krispcall has helped us improve our sales number significantly compared to last year with better and more efficient interactions with our customers.

All i did was enquire and these indian (Cuss redacted) (of course) wouldn't stop ringing multiple times a day.

Implementing Krispcall within our business has been great. Especially the support team was amazing during the installation period, guiding us all the way through.
GG! to the support team at Krispcall.

Calling Services is fantastic! The SMS feature works great, and the UI is super user friendly. The support team is also incredibly helpful and resolved most of my issues quickly. Plus the phone app is also very good.

Krispcall has been a great addition to our law firm. The system is easy to use, and we can set up custom call rules to direct clients to the right person. Having international number available helps us serve clients from all over. The shared number feature is perfect for our team, and porting our old number was simple. It's great choice for law firms looking to improve their client service.