Kriptomat has been the worst experience. In the beginning, about 4–5 years ago, it actually seemed quite good — like every scam does at first. They liquidated crypto at the bottom of the market an... See more
Company replied
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See what reviewers are saying
Kriptomat is a scam. Do not deposit money on this platform. They don't respect their terms and conditions. They change rules without warning you. The referral program is a huge joke. They don't... See more
Company replied
Registration easy, userfriendly and stright forward. The first money transfer was simple and was confirmed quickly after ID approval. The after registration account setup und first Crypto purchase w... See more
Company replied
Hello, I like the exchange very well. Good offer, clear and you notice that a good dedicated team is working here. Big criticism is that you can not send cryptocurrencies to external wallets. This mus... See more
Company replied
Company details
Written by the company
We believe everybody deserves the freedom, fairness, and fulfillment that #crypto represents. Buy and sell cryptocurrencies within minutes at Kriptomat.
Contact info
Pärnu mnt 31, 10119, Tallinn, Estonia
- support@kriptomat.io
- kriptomat.io
You should know
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick money withdrawal on your…
Very quick money withdrawal on your bank account. Safe and a fantastic site.
2 February 2023
Reply from Kriptomat
Dear Kristijan,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Very happy with Kriptomat
From the first moment of our cooperation untill today I have nothing to complain. I am happy with Kriptomat, their friendly staff, and the nice and easy to use plattform.
2 February 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
…login problem
All is fine only my problem with the login i cant solve allways the same the system dont accept my passwort i have to login 3 times till it works
Its boring
26 January 2023
Reply from Kriptomat
Dear Norbert,
Thank you for taking the time to leave us a review.
If you are experiencing issue with your login, please reach out directly to our support team via support@kriptomat.io or via the live chat option on our website or in the App.
Our awesome team will check what could be the issue and assist you in the shortest possible time.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello!
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello!
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
good one about crypto
27 January 2023
Unprompted review
Reply from Kriptomat
Dear Ali,
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
I shared my referral code
I shared my referral code, a friend bought cryptocurrencies, none of us received a reward, and when I asked what the problem was, they answered that I am not in the system and did not bother to investigate the situation, with all the evidence and screenshots, they only answered that I'm not in the system. horror, the first bull run and I withdraw all funds from kriptomat anywhere.
20 January 2023
Unprompted review
Reply from Kriptomat
Dear Darko,
Thank you for taking the time to write this review.
We are truly sorry to hear this.
Have you shared your email that you have used to open the Kriptomat account with our Support team?
Kindly have in mind that if you have provided them with the email address that you did not use to register, they would not be able to find your account.
Additionally when it comes to the referral rewards a cretain conditions must be met. Please check the article bellow for all details:
https://help.kriptomat.io/en/articles/2171564-kriptomat-referral-program
If you believe that you havemet all the criteria and still should receive a reward, please reach out to our support team via the support@kriptomat.io and they will explain in details if any rule was not met and assist yo further.
Thank you!
Kriptomat Team.
very satisfied with their app easy to…
very satisfied with their app easy to understand not so expensive with questions quickly helped I definitely think one of the best
22 January 2023
Reply from Kriptomat
Dear Srecko,
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Good and expensive
Good and expensive - but with the SMS I have always problems - 80% to late. Other mode - not Google - for example Whats App would be nice.
Enjoy you day!
Jorg
17 January 2023
Reply from Kriptomat
Dear Jorg,
Thank you for taking the time to leave a review.
We are sorry you feel like this in regards to our fees, we aim to remain competitive, and actually comparing us to the top 5 exchanges we are proud to say we are cheaper than 3 of them.
Our BTC withdrawal fee stands at 0.0002BTC, which is one of the lowest fees among the competitors.
The reason we don't want to be the cheapest is, it is our mission to be the BEST crypto platform for our customers.
Our platform actually allows users:
- To exchange crypto for crypto with no fees.
- Buy and sell Euro pairs that don't exist elsewhere
- Access 24/7 live chat support in over 70 languages.
- Compliance and customer protection teams to make sure your crypto is safe.
- KriptoEarn rewards higher than the top 5 exchanges.
When it comes to SMS 2FA, we do offer possibility to use Google Authenticator as a 2FA method, and here you can see how to enable it:
https://help.kriptomat.io/en/articles/1986160-how-to-enable-google-two-factor-authentication-2fa
If you need any assistance with setting up Google 2FA, feel free to reach out to our support team via support@kriptomat.io
Thank you!
Kriptomat Team.
My opinion on Kriptomat.
The interface is easy to use and very intuitive. Unfortunately, the withdrawal fees are quite high and the exchange is not suitable for trading small amounts. I tried to make a SEPA transfer to them, but my amount was lost.
11 January 2023
Unprompted review
Reply from Kriptomat
Dear Nikolai,
Thank you for taking the time to leave the review.
If you have made a SEPA deposit, that did not yet reach your account, please reach out to our support team via support@kriptomat.io and they will gladly look into this.
All of our fees are very transparent and clearly stated in several places on our App and Website.
Here you can check out all of the fees.
https://kriptomat.io/fees-and-limits/
We are sorry you feel like this in regards to our fees, we aim to remain competitive, and actually comparing us to the top 5 exchanges we are proud to say we are cheaper than 3 of them.
Our BTC withdrawal fee stands at 0.0002BTC, which is one of the lowest fees among the competitors.
The reason we don't want to be the cheapest is, it is our mission to be the BEST crypto platform for our customers.
Our platform actually allows users:
- To exchange crypto for crypto with no fees.
- Buy and sell Euro pairs that don't exist elsewhere
- Access 24/7 live chat support in over 70 languages.
- Compliance and customer protection teams to make sure your crypto is safe.
- KriptoEarn rewards higher than the top 5 exchanges.
Stay tuned, we are working on some special rewards programs that will give loyal customers access to promo codes and rewards.
Sincerely,
Kriptomat Team.
At first I was like
At first I was like: a kriptomat?Is it somekind a fun, childrens app.But man,the service,the loyalty of the Kriptomat team,the protection and the GUI that I like so much...They are realy my new found power,after all those blank shots with unprofesional an overall wallets/btc platforms for children(not to name any at all)
Kriptomat is the way to go!
3 January 2023
Unprompted review
Reply from Kriptomat
Dear Nenad,
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
VERY EASY TO USE
3 January 2023
Unprompted review
Reply from Kriptomat
Oh wow!
Thank you so much for taking the time to leave us such positive feedback.
Your review means the world to us at Kriptomat and we actually shared your review to our teams to motivate them to make Kriptomat better every day.
Thank you for trusting us with your funds.
Sincerely,
Kriptomat Team.
experience is great but bitcoin is down
17 December 2022
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
We are really happy that you have had a great experience with our app.
When it comes to current market conditions in the Crypto sphere we are very optimistic, that after a series of unfortunate events, the Crypto industry will start recovering soon.
With regards,
Kriptomat Support Team.
Disappointed
Today I made my first attempt to buy BTC via Kriptomat. I paid €16.8 and got BTC for €14.52. Then I sent BTC for 10 euro, which was deducted from me by Kriptomat and the recipient received BTC for 6.76 euro! I think the supplies are huge.
17 December 2022
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to write this review.
When buying Crypto you pay one fee and since sending Crypto is an entirely different action, it has a different fee.
All of our fees are very transparent and clearly stated in several places on our App and Website.
Here you can check out all of the fees.
https://kriptomat.io/fees-and-limits/
We are sorry you feel like this in regards to our fees, we aim to remain competitive, and actually comparing us to the top 5 exchanges we are proud to say we are cheaper than 3 of them.
Our BTC withdrawal fee stands at 0.0002BTC, which is one of the lowest fees among the competitors.
The reason we don't want to be the cheapest is, it is our mission to be the BEST crypto platform for our customers.
Our platform actually allows users:
- To exchange crypto for crypto with no fees.
- Buy and sell Euro pairs that don't exist elsewhere
- Access 24/7 live chat support in over 70 languages.
- Compliance and customer protection teams to make sure your crypto is safe.
- KriptoEarn rewards higher than the top 5 exchanges.
Stay tuned, we are working on some special rewards programs that will give loyal customers access to promo codes and rewards.
Sincerely,
Kriptomat Team.
freshman
i am totaly new, but service is very good, your employes are very nice and quick, everything is very good for now (1 week on your platform...)
12 December 2022
Reply from Kriptomat
Dear Dejan,
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Thank you!
Kriptomat Team.
It's really good.
The simplicity... it's all I've wanted!
There are a ton of crypto coins.
The prices are a little bit higher but due to the low cost of buying it's super understandable. Does not bother me.
I would like to see more information about the coins. What are their purpose and stuff like that. All in the website/app would be amazing.
Hugely recommend!
12 December 2022
Reply from Kriptomat
Dear Gustavo,
Thank you for such an amazing recension.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
When it comes to info on specific coins and more information about them, I would encourage you to check out our "Learn section" where we have created a special subsection dedicated to the Guides on over 100 different cryptocurrencies we support at kriptomat:
https://kriptomat.io/cryptocurrencies/guides/
Please check it out as there we have written in detail about many different currencies, providing 360 degrees overview of every currency separately.
We hope you will enjoy reading these guides as much as we enjoyed making them.
With regards,
Kriptomat Team.
Good support and easy to handle, but…
Good support and easy to handle interface, but the fees are very high. When buying for 500€, almost 30€ disappeared in the process.
6 December 2022
Unprompted review
Reply from Kriptomat
Dear Leonard,
Thank you for your review.
We are sorry you feel like this in regards to our fees, we aim to remain competitive, and actually comparing us to the top 5 exchanges we are proud to say we are cheaper than 3 of them.
Could you please send us an email to support@kriptomat.io so we can check your transaction and what fees were charged, we do not have a such high fee for any kind of transaction.
Our fees are stated here:
https://kriptomat.io/fees-and-limits/
The fee for the purchase of crypto in the amount of 500EUR is €2.25.
The reason we don't want to be the cheapest is, it is our mission to be the BEST crypto platform for our customers.
Our platform actually allows users:
- To exchange crypto for crypto with no fees.
- Buy and sell Euro pairs that don't exist elsewhere
- Access 24/7 live chat support in over 70 languages.
- Compliance and customer protection teams to make sure your crypto is safe.
- KriptoEarn rewards higher than the top 5 exchanges.
Stay tuned, we are working on some special rewards programs that will give loyal customers access to promo codes and rewards.
Sincerely,
Kriptomat Team.
they don't allow me to withdraw funds…
they don't allow me to withdraw funds back to my bank
please advise is this a scam company?
5 December 2022
Unprompted review
Reply from Kriptomat
Dear Jin,
Thank you for taking the time to leave a review.
Upon checking your claims, we see that in a meantime you have reached out to our support team and they have clarified to you what steps need to be taken in order to be able to withdraw your funds.
When it comes to your claims that Kriptomat is a potentially fraudulent company, besides our team assisting you with your withdrawal we would like to emphasize the following:
- Kriptomat is EU regulated company that holds the status of a Financial institution.
- We are an EU company with the highest number of different VASP licenses and ISO certifications being active simultaneously.
- We are fully compliant with EU AML/CTF policies.
We encourage you to read more about our approach to legal and lawful matters here:
https://kriptomat.io/legal-and-security/
If you have any further questions, our support team is always more than happy to answer them.
With regards,
Kriptomat Team.
Not bad but..
I try it, the platform is quite good, but fees and other costs are to high comparing with other platforms!
4 December 2022
Unprompted review
Reply from Kriptomat
Dear Vojko,
We are sorry you feel like this, we aim to remain competitive, and actually comparing us to the top 5 exchanges we are proud to say we are cheaper than 3 of them.
Our buy fee stands at 0.45% and the credit card buy fee is 2.45%, not 4%.
Also, our fees are very transparent, and it is not mandatory to register and verify your identity in order to see them as they are clearly stated in the separate section of our Website for everyone to see them.
https://kriptomat.io/fees-and-limits/
When you consider that buying €500 of Bitcoin our fee comes to €2.25, the reason we don't want to be the cheapest is, it is our mission to be the BEST crypto platform for our customers.
Our platform actually allows users:
- To exchange crypto to crypto with no fees.
- Buy and sell Euro pairs that don't exist elsewhere
- Access 24/7 live chat support in over 70 languages.
- Compliance and customer protection teams to make sure your crypto is safe.
Stay tuned, we are working on some special rewards programs that will give loyal customers access to promo codes and rewards.
Thanks,
Kriptomat Team
is expensive to sent in other address…
is expensive to sent in other address .big payout . need smaller
3 October 2022
Reply from Kriptomat
We are sorry you feel like this, we aim to remain competitive, and actually comparing us to the top 5 exchanges we are proud to say we are cheaper than 3 of them.
Our buy fee stands at 0.45% and the credit card buy fee is 2.45%, and the crypto withdrawals fee are on the lower side of the industry benchmark, too.
When you consider that we actually have flat fees for crypto withdrawal and that for example for BTC you pay 0.0002 BTC no matter how much you send, this turns as a really low fee.
Our platform actually allows users:
- To exchange crypto to crypto with no fees.
- Buy and sell Euro pairs that don't exist elsewhere
- Access 24/7 live chat support in over 70 languages.
- Compliance and customer protection teams to make sure your crypto is safe.
Stay tuned, we are working on special rewards programs that will give loyal customers access to promo codes and rewards.
Thanks,
Kriptomat Team
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