Krause Autos Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting its professionalism, honesty, and effectiveness in delivering what is promised. Many people highlight the staff for being incredibly friendly, helpful, and knowledgeable, making every interaction pleasant and trustworthy. Reviewers frequently mention the excellent customer service, appreciating the clear communication and transparent approach regarding work and costs. The company's commitment to satisfaction is evident through efficient processes, including convenient car collection and drop-off services. Consumers also appreciate the fair and competitive pricing, often saving money and experiencing no hidden charges, enhancing their experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, honest, and... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as friendly, helpful,... See more

Price

Users describe positive interactions with price, often highlighting competitive and transparent pricing. Many... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... See more

Rated 5 out of 5 stars

I was on a recent trip from the West Country to stay with family in beds , when I realised my front car bonnet had received a knock and was in danger of falling free for the journey home. Chris and hi... See more

Rated 5 out of 5 stars

It is becoming increasingly rare to identify genuine, professional, friendly and above all, honest car services and repair businesses. Krause is one of those exceptions. The level of courtesy, compet... See more

Rated 5 out of 5 stars

Really lovely staff. Girls behind the desk very nice and really helpful communication. Really reasonably priced :) Feel like the mechanic's advice nicely trust them not to over charge


Company details

  1. Mechanic
  2. Auto Body Shop
  3. Car Service

Written by the company

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(104)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent garage

Excellent garage. Have recommended them to all my friends and family. Very trustworthy and lovely staff. Very helpful 👌 First Class Service, would highly recommend them.

30 December 2025
Rated 5 out of 5 stars

Krause auto's always deliver quality…

Krause auto's always deliver quality customer service and helpful advice. I've been using them for a few years now and I have never been disappointed with the work carried out or the service received. Advice has always been fair and helpful. I highly recommend them

1 December 2025
Rated 5 out of 5 stars

👉 “Finally found a garage I can trust!

From the minute I made the initial call, the service was excellent. She was polite, friendly and really helpful, which instantly put me at ease. I took my car in for its MOT, waited, and had it back within the hour.

Throughout the visit, the mechanic took the time to talk me through another issue with the car, which was really important for me to know. Being able to trust a garage makes such a difference, and this one absolutely delivered.

My only regret is not knowing about them sooner. Highly recommend.

23 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Picked my car up in the morning and dropped off in the evening. Communicated with me during the day about work that needed doing. Will use again

12 January 2026
Rated 5 out of 5 stars

Excellent company

Excellent company, always goes goes the extra mile (no pun intended!), keeps customer informed, fixes first time and competitive prices.

30 December 2025
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Getting my major service completed with the was an excellent experience. The garage collected my car, kept me informed through the service. I used Krause Autos for some warranty, which was excellent. I have in the past used Land Rover dealership, and wanted to try a local company. I also saved over £200 which was great. I would highly recommend Krause autos for any repairs or servicing.

2 January 2026
Rated 5 out of 5 stars

Best service i have ever received

This garage is the best i have ever had the pleasure of taking my vehicle to, they are highly profession, polite, informative and honest, their service is second to none. Not to mention their prices are very competitive, i know they are a small run family business, but very rarely do you get such great customer satisfaction. I wont go anywhere else.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - the pick up and drop off aspect is very much appreciated. Kept me informed throughout regarding any work required and cost impact. Would recommend, thank you.

15 December 2025
Rated 5 out of 5 stars

Great

Picked up car on time, and was very considerate in terms of parking and confirming time. Work was done to a high standard and again on time - great.

7 December 2025
Rated 5 out of 5 stars

Krause Autos is a great trusty garage

Krause Autos is a great trusty garage. Collected mid morning for a major service, called to confirm it was completed and on inspection the car looks in good health. Car was back with me around 5pm.

Lovely people that work there, free collection and so trustworthy.

18 December 2025

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