Kosinerjewelry Reviews 

209
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and excellent quality of the jewelry, noting its durability and suitability for sensitive ears. Many people appreciate the responsive, friendly, and helpful customer service team, who often go above and beyond to resolve issues and facilitate exchanges. The overall experience is enhanced by the attractive packaging and efficient handling of orders. However, some customers mentioned issues with product sizing, finding items too small or not fitting their piercings as expected. A few other people also felt that the quality was inconsistent, citing concerns about thin gold, missing parts, or items breaking easily. Additionally, some reviewers were not happy with slow customer service responses or a complete lack of communication regarding their orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many describing the jewelry as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, high-quality jewelry... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's exceptional... See more

Order

People report ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Response time

Consumers find response times to be positive, with many reviewers praising the customer service team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more

Company replied

Rated 4 out of 5 stars

Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more

Company replied

Rated 5 out of 5 stars

My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more

Company replied

Rated 5 out of 5 stars

I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

209 reviews

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4.3

All reviews

(209)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect experience

Hello ✨

I just wanted to share some very positive feedback about my order. I purchased a lab-grown diamond earring in 14-karat gold, and I’m absolutely thrilled with it!

I’m allergic to any material other than gold, so I always have to be very careful with what I buy — and I had been looking for exactly this kind of earring for such a long time. I wanted something really small for my third lobe piercing (which I only have on one side), and the fact that you allow customers to buy a single earring is just amazing! As a French customer, I had never heard of your brand before, and to be honest, at first I was a bit worried that your website might not be genuine.

I’m so glad I decided to place the order — the piece is beautiful, the quality is excellent, and it’s exactly what I was hoping for. Thank you for your professionalism and the quality of your jewelry! 🤍🤍

Elodie

1 November 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi Elodie,

Thank you so much for taking the time to share such a thoughtful and detailed review ✨
We’re absolutely delighted to hear that you love your lab-grown diamond earring and that it was exactly what you were looking for.

We understand how important material choice is, especially for customers with allergies, so it truly means a lot to know that the 14K gold worked perfectly for you. We’re also glad you appreciated the option to purchase a single earring — it’s something we offer specifically to support individual piercing needs.

As a first-time customer, your trust is incredibly important to us, and we’re so happy that your experience reassured you. Thank you for your kind words about our craftsmanship and professionalism.

We hope your piece brings you joy every day, and we look forward to welcoming you back again in the future 💛

Warm regards,
The Kosiner Jewelry Customer Support Team

Rated 4 out of 5 stars

I bought three earrings from kosiner

I bought three earrings from kosiner. Two seem good and excellent for the price (although I've only had the earrings for a couple weeks so can't say if they'll tarnish or are proper 14k gold as sold). The third earring, the colour was completely different to the advert. It was a bit of a struggle to get a refund, as I had to go through several "no but here's another offer"s to get there, but in the end I got a full refund.

Overall, the price seems good (pending longevity) and they refunded me for the poor quality product. So would recommend

9 November 2025
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi Antonia,

Thank you for taking the time to share your experience with us and for your honest feedback.

We’re glad to hear that two of the earrings met your expectations in terms of quality and value. We’re also sorry that one item did not match the advertised color and caused frustration during the refund process — this is certainly not the experience we aim to provide.

We appreciate your patience while our team worked to resolve the issue, and we’re pleased that a full refund was issued for the item that did not meet our standards. Your feedback is valuable to us and helps us continue improving both our product quality and customer support.

Thank you again for giving Kosiner a try, and we truly appreciate your recommendation.

Kind regards,
The Kosiner Jewelry Customer Support Team

Rated 5 out of 5 stars

I purchased a pair of earrings which…

I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified the problem and sent out the missing part.
Pretty sparkly earrings that came with a very nice gift box and gift bag which would be handy if buying as a present for someone.

6 November 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Thank you so much for taking the time to share your experience with us! 🌟

We sincerely apologize again for the missing part when your earrings first arrived, and we truly appreciate your patience while we resolved the issue. We’re glad we could quickly make things right for you.

It’s wonderful to hear that you loved the earrings and the gift box and bag — we design them especially to be perfect for gifting.

Thank you for your understanding and support. We hope to serve you again soon!

Best regards,
Kosiner Jewelry Customer Service Team

Rated 1 out of 5 stars

Jewelry is cheap

Jewelry is cheap. I doubt it is actually 925 silver.
Service is horrible as well. I wanted to return the pieces because the quality feels low. They adviced me to give tje jewellery to a friend because returning would be to expensive. As 'compensation' they would give me 20% of my next order. Which is funny, because there was already a coupon in my delivery for 20% of at my next order for loyal costumers.

6 October 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Dear mitchpatjack,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations.

We would like to clarify that we stand firmly behind the quality and authenticity of our materials. All our sterling silver pieces are crafted using 925 silver and come from trusted and certified suppliers.

If you still have any doubts regarding the material, we sincerely encourage you to have the jewelry examined by any licensed jewelry appraisal or testing agency in your area. Should the results indicate that the item is not S925 silver, we guarantee to provide you with a full refund immediately, without hesitation.

Customer trust means everything to us, and we are committed to making this right.

To assist you further and locate your order details, could you please share your order number with us?

Please feel free to contact our support team :service@kosinerjewelry.com

so we can assist you further.

Thank you,
Kosiner Jewelry Customer Support Team

Rated 1 out of 5 stars

Couldn’t return faulty product

Couldn’t get the earring on because it had a big flat circle that wouldn’t go through my ear. The company states on their website that it’s 30 day return but when I email about it they said wouldn’t accept it. Told me to gift it to someone because if I return it I will pay expensive postage and customs charges then they broke off the contract.

25 September 2025
Unprompted review
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Reply from Kosinerjewelry

Dear Klaudia,

Thank you for sharing your feedback, and we are truly sorry to hear about the inconvenience you experienced. This is certainly not the experience we want for our customers.

-After checking your case, we would like to clarify that a full refund was not only issued on October 13th, but the funds were successfully received in your account on October 14th.
-We also sent two follow-up emails to confirm whether everything was resolved, but unfortunately, we did not receive a response.

Our intention was never to cause frustration. The suggestion provided earlier was only to help avoid high return shipping and customs fees for you, not to refuse assistance.

We sincerely apologize for the misunderstanding and any stress this may have caused. Customer satisfaction is very important to us, and we appreciate your feedback as it helps us improve.

If you have still not received your refund or need further support, please feel free to share your order number or contact us directly — we’re here to help.

Thank you,
Kosiner Jewelry Customer Support Team

Rated 5 out of 5 stars

Brought what I thought was a pair of…

Brought what I thought was a pair of butterfly earrings but was only 1. I have contacted customer services and they have instantly dealt with issue. Very prompt and im very satisfied with the outcome. Highly recommend

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Great customer service.

I had a query about my order. Received a fast response via Instagram messaging. Customer service team were polite and helpful. Resolved my issue. :)

22 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

This company is a scam!! They are not based in Hong Kong and send the wrong cheap products. Customer Service does not exist. This is a fake company and product. BUYERS BEWARE!!!

1 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Rated 1 out of 5 stars

I do not recommend

I do not recommend! Especially the hoop earrings, they are not staying closed and the part that goes through your ear is so thin that is bending easily.
It’s not worth the price at all!

16 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

I had an issue with my order at first

I had an issue with my order at first, but the customer service team at Kosiner Jewelry handled it very professionally. They carefully reviewed my case, approved the return, and processed a full refund without any problems.

What impressed me most was that, despite the initial difficulties, they eventually went above and beyond to make things right. This shows they truly care about customer satisfaction.

Thank you for resolving my situation — I really appreciate the support and fairness.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service I love kosinerjewelry I…

Amazing service I love kosinerjewelry I love all their pieces. I’ve purchased about 7 times now and bought 14k gold pieces and the quality is amazing and they are absolutely beautiful. Will always purchase from here.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

So far not impressed

So far not impressed. The earing arrived in a lovely packaging however it's so so tiny I cannot even handle it plus nowhere that it says it made of white gold. I emailed a few days ago but heard nothing so far..

9 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

I love the products

I love the products, collected a few 14k earrings now, as well as a handy tool which makes insertion and fixing the front of the earring very easy process.
Always quick delivery to the UK, and we'll packed to include product pouch, box and gift bag.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

The best products ever

The best products ever! They are beautiful, versatile, and incredible pieces of jewelry. Their quality is fantastic—I’ve had mine for years and they still look brand new. They’re water-resistant, durable, absolutely stunning, and always make a great impression. I’ve always received so many compliments on them.

9 September 2024
Unprompted review

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