Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
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Hello ✨
I just wanted to share some very positive feedback about my order. I purchased a lab-grown diamond earring in 14-karat gold, and I’m absolutely thrilled with it!
I’m allergic to any material other than gold, so I always have to be very careful with what I buy — and I had been looking for exactly this kind of earring for such a long time. I wanted something really small for my third lobe piercing (which I only have on one side), and the fact that you allow customers to buy a single earring is just amazing! As a French customer, I had never heard of your brand before, and to be honest, at first I was a bit worried that your website might not be genuine.
I’m so glad I decided to place the order — the piece is beautiful, the quality is excellent, and it’s exactly what I was hoping for. Thank you for your professionalism and the quality of your jewelry! 🤍🤍
Elodie

Reply from Kosinerjewelry
I bought three earrings from kosiner. Two seem good and excellent for the price (although I've only had the earrings for a couple weeks so can't say if they'll tarnish or are proper 14k gold as sold). The third earring, the colour was completely different to the advert. It was a bit of a struggle to get a refund, as I had to go through several "no but here's another offer"s to get there, but in the end I got a full refund.
Overall, the price seems good (pending longevity) and they refunded me for the poor quality product. So would recommend

Reply from Kosinerjewelry
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified the problem and sent out the missing part.
Pretty sparkly earrings that came with a very nice gift box and gift bag which would be handy if buying as a present for someone.

Reply from Kosinerjewelry
Jewelry is cheap. I doubt it is actually 925 silver.
Service is horrible as well. I wanted to return the pieces because the quality feels low. They adviced me to give tje jewellery to a friend because returning would be to expensive. As 'compensation' they would give me 20% of my next order. Which is funny, because there was already a coupon in my delivery for 20% of at my next order for loyal costumers.

Reply from Kosinerjewelry
Excellent customer service, quality of jewellery was amazing and they responded very quickly to my queries.
Couldn’t get the earring on because it had a big flat circle that wouldn’t go through my ear. The company states on their website that it’s 30 day return but when I email about it they said wouldn’t accept it. Told me to gift it to someone because if I return it I will pay expensive postage and customs charges then they broke off the contract.

Reply from Kosinerjewelry
Brought what I thought was a pair of butterfly earrings but was only 1. I have contacted customer services and they have instantly dealt with issue. Very prompt and im very satisfied with the outcome. Highly recommend
Great customer service.
I had a query about my order. Received a fast response via Instagram messaging. Customer service team were polite and helpful. Resolved my issue. :)
I recommend, i have an issue with an order but they replied me so fast and solved the problem
This company is a scam!! They are not based in Hong Kong and send the wrong cheap products. Customer Service does not exist. This is a fake company and product. BUYERS BEWARE!!!

Reply from Kosinerjewelry
I do not recommend! Especially the hoop earrings, they are not staying closed and the part that goes through your ear is so thin that is bending easily.
It’s not worth the price at all!

Reply from Kosinerjewelry
I had an issue with my order at first, but the customer service team at Kosiner Jewelry handled it very professionally. They carefully reviewed my case, approved the return, and processed a full refund without any problems.
What impressed me most was that, despite the initial difficulties, they eventually went above and beyond to make things right. This shows they truly care about customer satisfaction.
Thank you for resolving my situation — I really appreciate the support and fairness.
Amazing service I love kosinerjewelry I love all their pieces. I’ve purchased about 7 times now and bought 14k gold pieces and the quality is amazing and they are absolutely beautiful. Will always purchase from here.
So far not impressed. The earing arrived in a lovely packaging however it's so so tiny I cannot even handle it plus nowhere that it says it made of white gold. I emailed a few days ago but heard nothing so far..

Reply from Kosinerjewelry
I love the products, collected a few 14k earrings now, as well as a handy tool which makes insertion and fixing the front of the earring very easy process.
Always quick delivery to the UK, and we'll packed to include product pouch, box and gift bag.
Kosiner jewelry is of exceptional quality, and I’ve worn them for years without ever taking them off. The colors and shine are still perfectly preserved, making it one of my favorite jewelry brands.
“I love their jewelry, I even wear it in the shower and it has never been damaged. Besides being beautiful, it’s also very durable
Great range of products, little price.
Love the quality is amazing, the earrings are my favorite.
Always buying from kosiner, really recommend
The best products ever! They are beautiful, versatile, and incredible pieces of jewelry. Their quality is fantastic—I’ve had mine for years and they still look brand new. They’re water-resistant, durable, absolutely stunning, and always make a great impression. I’ve always received so many compliments on them.
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