Konnected Reviews 177

This system is fantastic. It installed just as easily as the videos said it would, and it works perfectly. My challenge is making all of my automation software work with it, but there are plenty of videos out there to tutor that depending on what setup you have. Great product that does what it professes to do. Thanks!

. . . Excellent customer service. From placing order you have been in contact with me in case there was some customer service issue. So far, so good. I like the device I purchased (...hardwired USB-C dongle). Keep up the good work!❤️

Good price, efficient shipping

Really great customer service and follow through!

I ordered two garage opener devices. I'm finding they are creating interference between the opener fob in my car and the garage opener itself. I cannot open my doors no further away than the end of my driveway. Per konnected.io article, I have put ferrite cores on the power line of the konnected.io garage opener devices and also the power cable to the garage opener. I have also moved them a bit further away from the garage opener. Nothing is helping.

This has been a lot of fun. Watching the videos I was able to swap out my ADT system for the Konnected one in well under an hour (expected to be there several hours, even brought a sandwich). Nope just swapped right out, plugged it in and bam there it was in Home Assistant.

The support for setting up my tablet to interact with my security sensors was extremely helpful.

The boards work great. Easy to set up and configure. Great support from the company.

It went pretty well, however setting up with Alexa was a problem. You have to go into Alexa and make some settings before the Konnected side of it is able to continue. Sorry I can't be more specific but I just going back and forth till I got it. Suggest you do a set up specifically for Alexa and then you will see the issue.
Otherwise very easy.

it keeps telling me that it is an invalid QR code, I cannot get this mated to Smart Things

I ordered online excited about the prospect of integrating the alarm system with home assistant.

Buried in the Terms of Service it says something about accepting all import costs. This makes konnected feel they can tell FedEx to charge you extra in addition to import duties, which I never agreed to the way I see it.

So in addition to an expensive product and expected import duties, I had FedEx asking for additional service fees which I never agreed to and threatening my credit and court fees if I didn't pay them an extortionate fee I never agreed to.

To top it off, due to poor documentation on the konnected website, it turns out I ordered the wrong kit and it's useless for my needs; it does not work with my already installed alarm system. Returning it is very costly and I've already paid too much for this useless stuff, I'm feeling very drained.

Just recently they contacted me from their records to tell me that they now offer items direct from the UK. I told them to remove my information from their systems and not contact me again. The person who contacted me mocked me, laughed at my GDPR removal request, and still contacted me after my no contact request. Needless to say I've just complained about this GDPR violation and yet another bad experience with Konnected.

The only reason it's 2 stars instead of 1 is that they were "kind" enough to refund the donation I made to them when I first found out all the problems with my order.

It's a mess, stay far away from this company is my advice.

I recently installed the Konnected module to upgrade my outdated hardwired alarm system, and I must say, it's been a total game-changer. This device seamlessly transformed my aging security setup into a wireless, integrated Smartthings powerhouse.

The peace of mind it provides is absolutely priceless. I can now monitor and control my entire security system from my smartphone, whether I'm at home or away. It's just so convenient and gives me an incredible sense of security.

But what's even more impressive is the amount of money and time it's saved me. No more costly monthly monitoring fees, and the installation process? Surprisingly straightforward. It's a cost-effective and efficient solution that any homeowner should seriously consider.

In a nutshell, Konnected is a must-have for anyone looking to modernize their home security. It offers peace of mind, control, and substantial savings, making it an excellent investment.

Arrived promptly, exactly what I needed and great price.

Fast shipping of the garage opener, opener works as advertised (using with a roll up door), quick install.

I purchased the Connected Pro board, 2 wired interface boards, the battery backup and a 3D printed case for the pro board to keep from putting it in a metal box (killing Wi-Fi). After setting everything up the Wi-Fi was hit and miss at communicating with the access point less than 3 ft away and would only work reliably when connected by ethernet. I contacted their “help” team, who spent hours messaging with varying instructions for rebuilding the firmware and gathering logs. Each time declaring they didn’t see a problem on the logs - but it was still not working. After days of back and forth I requested they exchange the board for another unit as the most obvious issue was a wi-fi module buffer instability or failure. The responses were more demanding and wasted time. 

I would advise others to purchase through Amazon rather than directly as I did, where they can utilize Amazon's return and exchange policies. They may have created an innovative solution, but they have a LOT to learn about customer service. - Their support is a total failure.

Great Experience. Solved issue quickly

Installation was straightforward. Customization is where this product truly shines: direct integration into Home Assistant via custom ESPHome firmware solved an issue that other vendors were unable to touch.

Replaced older Gen 1 system with the new Pro and super easy to integrate with SmartThings. Customer service is always top notch!! Easy to install and set up taking about 4 hours to be up and Konnected!