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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness, kindness, and quick response times. Many people highlight the personalized and understanding approach of the support team, noting that they genuinely care about user experience and are efficient in resolving issues. The user experience is also frequently described as easy, intuitive, and creator-friendly. However, some customers expressed dissatisfaction with the website, citing issues with features like the tag system for videos or the navigation for supporters. A few people also mentioned negative experiences with customer support, particularly regarding slow responses or a lack of assistance when dealing with more serious issues like account access problems or other significant concerns.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, kindness, and... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and professional... See more

User experience

Customers consistently note positive experiences with user experience, often describing the platform as... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise its ease of use, reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great company supporting creators and freelancers in doing what they love. Even their customer support is thorough and polite. Can't say enough about what they're offering. Thank you, Ko-fi!... See more

Company replied

Rated 5 out of 5 stars

I was having repeated issues trying to link my Kofi to my Youtube account, and the error page mentioned emailing support so I did. Sometimes I'll just give up on stuff because I'm busy, but I'm glad I... See more

Company replied

Rated 5 out of 5 stars

I’ve used Ko-fi as both someone with a page and someone who subscribes to pages and the experience from both sides has been flawless. When I’ve needed help, the folks at Ko-fi went above and beyond; n... See more

Company replied

Rated 5 out of 5 stars

I was skeptic at first, there were so many conflicting opinions online about Ko-fi. I figured the best way to know for sure was to try it out for myself and I loved it. The aesthetics are so pretty, t... See more

Company replied


Company details

  1. Software Company

Written by the company

Ko-fi is a fast and free way to make an income from your passions! Receive donations, subscriptions and sell products and services directly to your fans! 0% fees for donations!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

I wish we could search on Ko-fi

I only found out about this site by accident when I was browsing Tumblr. I bought some nice quality stickers from a user on there BUT it is incredibly frustrating that I can't search on this website. You have to have any link to a person's page to buy from them. I would like to explore more products without already having to know who I want to support. I get the sentiment I think, but since I can't search for let's say, stickers, prints, or like search any kind of genre or category whatsoever I'm limited to whatever I can stumble upon from people commenting on the Ko-fi posts which is so impractical. I should be able to search "Winnie the Pooh" and get results of people making Winnie the Pooh art or stuff I could print at home, whatever.
I've never had any problems getting my orders, I know this is reliant on the person I'm buying from. The site seems quite secure, it's easy to make payments, it would be easy for me to set something up myself if I wanted to. I just don't understand why I can't search for what I want to search.

29 January 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Hi there,

Thanks for your feedback! We’re glad to hear you’ve had a smooth experience with orders and payments.

Ko-fi is designed for creators to share their own links, so we don’t currently have a built-in search feature. You can learn more about finding creators here: https://help.ko-fi.com/hc/en-us/articles/27035616108957-Can-I-search-for-Creators-on-Ko-fi

Harry
CS Team

Rated 1 out of 5 stars

More woke insanity

More woke insanity. Payment platforms who do not support freedom of expression playing a very nefarious part in financially ruining people who talk about politically sensitive subject matter. End the totalitarian control and the persecution of people speaking truth to power.

13 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Hi there,

Thanks for sharing your thoughts. Ko-fi’s goal is to provide a safe, supportive space for creators and supporters worldwide. While we respect everyone’s right to share their views, we also have to follow our Terms of Service to ensure the platform remains welcoming and accessible to as many people as possible.

Harry
CS Team

Rated 5 out of 5 stars

Great support!

Nice and clear support, easy to reach out to and fast respond time. Thank you so much again for your help!!

14 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

We’re delighted you’re happy with our service. Thank you for the 5-star rating.

Harry
CS Team

Rated 1 out of 5 stars

Caving In

Caving in to mob outrage against a particular group of people and banning a content creator because he said something about them they don't like? Weak and cowardly.

14 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Hi there,

Thanks for sharing your thoughts. Ko-fi’s goal is to provide a safe, supportive space for creators and supporters worldwide. While we respect everyone’s right to share their views, we also have to follow our Terms of Service to ensure the platform remains welcoming and accessible to as many people as possible.

Harry
CS Team

Rated 1 out of 5 stars

They remove creators who report on things…

They remove creators who report on things that are true and justify it with the vague classification of 'hateful speech'. Not a safe donation platform that can be depended on.

13 August 2025
Ko-fi logo

Reply from Ko-fi

Hi there,

Thanks for sharing your thoughts. Ko-fi’s goal is to provide a safe, supportive space for creators and supporters worldwide. While we respect everyone’s right to share their views, we also have to follow our Terms of Service to ensure the platform remains welcoming and accessible to as many people as possible.

Harry
CS Team

Rated 5 out of 5 stars

Very helpful

Very helpful, gave assistance immediately and problem was resolved

14 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

We’re delighted you’re happy with our service. Thank you for the 5-star rating!

Harry
CS Team

Rated 5 out of 5 stars

Prompt and friendly service

Thanks so much for the prompt, friendly replies. Something else I like about Ko-fi is the sense of community. Somehow or other, we manage to find our tribes. I don't see this quite so much on other platforms where art seems to be a popularity contest, among other negative influences.

13 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

We really appreciate your support and kind words. It means the world to our team!

Harry
CS Team

Rated 5 out of 5 stars

I had a payment issue so I contacted…

I had a payment issue so I contacted them. They were very quick to respond and actually fixed it for me, not just a promise.

11 August 2025
Ko-fi logo

Reply from Ko-fi

We’re delighted you’re happy with our service. Thank you for the 5-star rating and your trust in us.

Harry
CS Team

Rated 5 out of 5 stars

Perfect

The availability was amazing and always punctual; within the range of maximum time of response. The support ment a lot for me, it really helped unlocking the situation. The Ko-Fi support was also very kind towards me. Optimal experience from all point of views!

11 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

So glad to hear this!

Thank you for being a part of Ko-fi :)

Harry
CS Team

Rated 5 out of 5 stars

I absolutely love Ko-fi

I absolutely love Ko-fi, it is my go-to for posting updates for my community and also share new projects I've been working on. Not to mention their top-notch support, when I had an issue they resolved it quickly and were extremely helpful. Thanks Daniel for the quick help.

10 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

So happy that you are part of the Ko-fi Community, thank you!

Harry
CS Team

Rated 5 out of 5 stars

Speedy Response and Service

Dispite the first reply coming to me at 3am my issue was resolved fairly quickly when I was awake and was VERY quickly resolved. My ticket was handled By Finn. And this all happened within a day and a half span of me creating and the resolving the ticket.

8 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Great news,

Thank you for the 5 star review!

Harry
CS Team

Rated 5 out of 5 stars

Excellent Support

I ran into issues (my own fault) by donating without being signed in. The team was awesome about responding and fixing everything for me. Very satisfied.

5 August 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Fantastic news, thank you for the review!

Harry,
CS Team

Rated 5 out of 5 stars

Great Support

Getting things set up on Ko-Fi has been a great experience. When we messed up, they were quick to respond and get us set straight. We really like working with them.

30 July 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Awesome news!

Thank you for the review :)

Harry
CS Team

Rated 5 out of 5 stars

Excellent support team!

Ko-fi makes connecting with your favorite creators a bit easier, especially with their discord integration. Their support team is helpful too-quick and easy response to any issues you might have followed with a quick fix.

29 July 2025
Unprompted review
Ko-fi logo

Reply from Ko-fi

Hey,

So happy that you are part of the Ko-fi Community, thank you!

Harry
CS Team

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