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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and unresponsive to their issues. Customers frequently encountered problems with their subscriptions and payments, including unexpected charges and challenges with managing recurring payments. Reviewers also reported issues with the website, describing it as problematic and experiencing technical glitches that prevented access to content or caused accounts to be suspended without notice. The overall service was often deemed unsatisfactory, with many feeling that the company did not effectively resolve their problems and that the services they paid for were not adequately provided.

What people talk about most

Subscription

Clients share negative opinions on subscription experiences. Many reviewers report issues such as being... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing significant dissatisfaction. Customers... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report that support is... See more

Website

Customers express significant dissatisfaction with the website. Many reviewers report issues such as accounts... See more

Service

Users describe negative interactions with service, expressing significant dissatisfaction. Many reviewers... See more

Based on these reviews

Rated 1 out of 5 stars

I would award zero stars if it were an option. Awful customer service. Paid for membership but able to access members only content for just 1 day. Completed their online help request 4 times. Receiv... See more

Rated 1 out of 5 stars

Absolutely terrible experience. I've subscribed to a couple lessons there. Couldn't cancel through PayPal. The Patreon link only produces a "forbidden" URL. No way to contact Patreon. Nothing but AI a... See more

Rated 1 out of 5 stars

I have been using Patreon and I can confidently say that their customer support is non-existent. Over this long period, I have reached out multiple times for various issues, and not once have I recei... See more

Rated 1 out of 5 stars

I have been using Patreon for three years, and I can confidently say that their customer support is non-existent. Over this long period, I have reached out multiple times for various issues,... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

861 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Patreon. The platform feels increasingly unfriendly both to creators and supporters. Payments are confusing, with unexpected charges and a lack of transparency about fees. Customer support is slow and often unhelpful, offering generic responses instead of actually resolving issues.

The interface is also clunky and unintuitive — it’s hard to manage subscriptions or even find clear information about what you’re being billed for. On top of that, I’ve seen creators struggle with sudden policy changes and inconsistent enforcement, which makes the platform feel unreliable.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS SCAMMY COMPANY!!

STAY AWAY FROM THIS SCAMMY COMPANY!!
Few months ago, our page got taken down because of "breaching guidelines" which we have breached for the first time(similar creators still add the same posts which we got taken down for) after many years being loyal creator with thousands of subscribers. No warning, no prior message, our page got permanently taken down and our money were nearly stolen by this scammy company. We wouldnt get our money back if we wouldnt threaten legal assistance(the amount was in +£xxxK). The horrible communication from their support/legal team once a week and always on Friday 10 minutes before their closing time. I cannot even believe company like this can exist in modern time and still operate.I STRONGLY ADVICE everyone to stay AWAY from this company!!

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Very poor cyber security

Received an email saying an unknown device had tried to access my account. I checked the email was legitimate but when I clicked the link to secure the account all I got was a page telling me about general password security. There was no option to lock the account or reset password. They obviously take their cyber security as a thing that is someone else's priblem. Do not sign up for an account and give them your bank details because they obviously don't care if someone hacks your account

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Patreon offers consistency and stability

Patreon offers consistency, trustworthiness and the team behind Patreon really tries their best to bring out features that is easy to understand and use.

There may be some features I add but in general that means such must apply to the all creators and that is simply not possible speaking as a developer myself. What Patreon does, it does well. It is really not complex to use. Of course, there will always be alternatives but for me it really offers what I need. The cut Patreon takes is neither high nor low but of course this makes sense. Any rate, the only reason I don't give Patreon a 4.5 / 5 rating is simply because of integration limitations which I feel can be a bit easier.

I you are a content creator then really give them a shot. I did not have to do this review but I so because it truly offers a service. Thanks Team Patreon.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Literally below the deep bottom of bad

Literally below the deep bottom of bad. Customer service is terrible. 0 respect for the customer. Watch out on your money. They are in European Union but have their own rules regarding refund which will be reported further.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, they do not care about people using their platforms at all. I used to be subscribed to a creator charging a staggering amount of 39$ a month and patreon just wiped their account and refused to refund me my money. The creator also kept deleting, hiding, reposting same exact posts over and over again. It's truly hilarious how people just blindly trust patreon

14 March 2026
Unprompted review
Rated 1 out of 5 stars

A vulture on the world

Patreon creators are amazing, but Patreon the company will bilk you as hard as they can for as much as they can. They don't give a single flying figure. Every customer support request will take ~10 emails and will seem like maybe they will help, then be denied. Patreon is a vulture & I cannot stress enough what a bad company this is.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

scam website

website does not use the standard conversion rates the rest of the world does, if im advertised a patreon subscription for $3 i want to pay $3 not £3 currently £3 is more then $3 this is a scam

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Patreon collects money for MeidasTouch…

Patreon collects money for MeidasTouch who I've also written a review for. They send me fixes that don't work. To be quite honest why am I doing their fixes when it's their job to make sure I get what I'm paying for ??? 3years I've been paying ! Sheesh

9 March 2026
Unprompted review

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