KMC Legal Reviews 265

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making stressful processes much easier and smoother. Many highlight the exceptional service and communication, noting that employees are always available, responsive, and keep them well-informed throughout the entire process. Reviewers appreciate the clear explanations, personalized attention, and the efficiency that often saves time on transactions. However, some people were dissatisfied with the lack of response and poor communication, experiencing significant delays and unaddressed queries. A few other people also felt that the service was below standard, citing issues with competence and a lack of respect in their interactions.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professional and... See more

Service

Customers had positive experiences with service, often describing it as affordable, personal, and... See more

Customer service

Reviewers highlight positive aspects of customer service, particularly praising the excellent communication... See more

Response time

Customers consistently note ambiguous experiences with response times, with some reviewers praising excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just completed on our sale/purchase with Rachael Fryer and honestly could not have asked for a better Conveyancer to deal with. From start to finish Rachael kept in touch with us, supported us t... See more

Rated 5 out of 5 stars

We have just completed on our sale and purchase only 9 weeks from offer acceptance. Jo and Suilin were amazing, always available and very responsive! Nothing was ever too much trouble. They sav... See more

Rated 5 out of 5 stars

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciat... See more

Rated 5 out of 5 stars

I felt I was supposed all the way with the sale of my apartment. Saika, could not be far from backing my decisions with how fast or slow the process was taking. It is all very complex from a seller... See more


Company details

  1. Conveyancer

Written by the company

KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West. Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible. Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our house buying and selling process…

Our house buying and selling process was long , and stressful with many ups and downs. James at KMC was with us every step. He provided honest but practical information and advice . He was very contactable and his communication ( so so important to us ) was fantastic. We can’t thank him enough.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I felt I was supposed all the way with…

I felt I was supposed all the way with the sale of my apartment. Saika, could not be far from backing my decisions with how fast or slow the process was taking. It is all very complex from a seller and buyers perspective and I found the line of communication directly with myself was key. The professional approach I received made it less stressful. I would recommend KMC Legal as the service I received and the cost made it affordable and the added extra of being a personal service. Thank you!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Prompt, efficient service

Dean, Veronica and the team supported the conveyancing in a proactive and timely way ensuring communications were clear and precise.
Following along drawn out mortgage approval process, KMC were a breath of fresh air. Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and professional service

Suilin and colleagues provided an excellent service, responding to my queries clearly and promptly and providing regular updates. The whole sale process was extremely smooth

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional company

Veronica kept me informed throughout the stress of selling my parents home. She was always available on the phone and email. Credit to herself and the company.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with Joanna

We had a great experience working with Joanna during both our sale and purchase, and would highly recommend her.
Due to complications outside of our control, the process took over a year. Throughout, Joanna was patient, professional, and consistently supportive. She kept us well informed, explained everything clearly, and was always available to answer our questions.
Her attention to detail and calm approach made a stressful process much easier, and we’re very grateful for her hard work in getting everything completed.
Thank you again, Joanna!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Underpinning information missed until the last minute

We instructed this firm for our property purchase because the estate agent recommended using the same solicitors as the seller. The expectation was that this would make the conveyancing process smoother and more efficient. Unfortunately, that was not our experience.

A key issue regarding underpinning was omitted from the final report provided to us shortly before completion. When we queried the matter, we were repeatedly told that the relevant enquiries and responses had already been shared with us. Only after multiple emails and considerable back-and-forth did the solicitor review the report and acknowledge that the enquiries should have been automatically included but were not.

Underpinning is a highly material issue as it directly affects a property’s value, insurability and future resale. Had this been disclosed to us earlier in the process, we may well have reconsidered proceeding with the purchase. Instead, this information surfaced extremely late, after we had already made significant arrangements for the move and were deep into the conveyancing process. At that point we were effectively left with very limited options.

This resulted in unnecessary stress and a large amount of time spent chasing information that should have been clearly presented in the first place.

After completion we raised a formal complaint with the managing director asking for a review of the firm’s procedures to ensure this does not happen to other clients. Five weeks later we have still not received any response.

The transaction did ultimately complete, but the lack of quality control, the need to repeatedly push for basic information, and the complete absence of any response to a formal complaint have been extremely disappointing.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional and diligent

Extremely professional and diligent. Our solicitor Saika took our case on after our previous law firm had gone under. She worked tirelessly to ensure the chain of 4 properties kept progressing and we managed to still move into the new house only 3 weeks later than originally planned thanks to her hard work!
Saika is a credit to the company. I would definitely recommend KMC Legal for future endeavours

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Joanna Walker.

Joanna Walker handled our sale and purchase from the beginning to completion, and has been amazing and quite helpful throughout the entire process. I would highly recommend Joanna's services.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor communication and unresolved refund

I instructed this firm for a property conveyancing matter as a buyer. I was charged £360 for a “Deed of Variation / List of Variation” related fee, supposedly required by the developer.
However, it later became clear (around mid-November) that this variation was not required at all. The developer had already confirmed there was no need to amend the deed and did not mention any such administrative fee.
Initially, I gave the benefit of the doubt and assumed my solicitor was being cautious and acting in my best interests by following up with the other party. After one or two follow-ups with no response from the other side, I requested that the £360 be refunded first, with the understanding that I would pay again only if the fee genuinely became necessary.
Around late December / early January, I was told that the money would be refunded shortly if the other party did not respond. Since then, I have emailed once a week for an entire month, and not a single email has been answered.
To be clear:
The fee was confirmed as unnecessary back in mid-November
The refund has now been outstanding for over a month (and over two months since it was known to be unnecessary)
The most alarming issue is that there is absolutely no response — not from the acting solicitor, not from general or info email addresses
I have previously contacted the firm via their general email for unrelated matters as well, and experienced the same issue: no replies at all.
Delays can happen, but being completely uncontactable is unacceptable, especially when client money is involved. The overall efficiency and communication are extremely poor. I am leaving this review because I genuinely do not know how else to get a response.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

House sale made easy

A house purchase or sale is always a very stressful experience, but I have to say it was incredibly easy and rewarding with KMC.
I was always kept updated and guided through all the red tape involved.
Would definitely recommend them for your conveyancing needs

16 January 2026
Unprompted review
Rated 5 out of 5 stars

My Flat Sale

I would like to say thank you to KMC, but most of all I would like to say thank you to one of thier colleagues, Megan you were amazing throughout the process of my sale. You helped me understand everything clearly and constantly provided me updates on where my sale was at, you are very good at what you do and a valuable asset to KMC I can't thank you enough for what you've done for me and my family and helped get my sale completed before Christmas, thank you Megan

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Stress free conveyancing

We have just completed on our sale and purchase only 9 weeks from offer acceptance.

Jo and Suilin were amazing, always available and very responsive! Nothing was ever too much trouble.

They saved us weeks on the transaction time, and we are now moved in and ready for Christmas. Thank you, Jo and Suilin!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free, brilliant experience.

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciated by an anxious and clueless first time buyer! Would 100% recommend.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Joanna managed our conveyancing buying…

Joanna managed our conveyancing buying our first home, and she was absolutely fantastic.
Really helpful, so friendly, no question was stupid and we got it over the line in 12 weeks.
Can’t thank Joanna and the team enough

28 November 2025
Unprompted review
Rated 5 out of 5 stars

efficient and professional

We’ve just completed the purchase of our new home, and Joanna Walker from KMC Legal was our conveyancing solicitor. She was fantastic throughout the whole process—very responsive, knowledgeable, and genuinely supportive. Joanna explained everything clearly and made sure we always knew what was happening at each stage. Her professionalism and calm approach gave us great confidence, and the whole transaction went through smoothly. We’re very grateful for her hard work and would happily recommend her and KMC legal to anyone needing conveyancing services !

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service start to finish

Jo and Suilin were excellent throughout the sale. Their communication was clear and quick and they were patient with us as first time buyers. I highly recommend them to anyone.

21 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look