First time user of this company. Great experience, easy to use and order product. Very good value for money, plus new user discount as well- even better value! Posting of my order was efficient and I... See more
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Review summary
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Nice little find coming across your company on line. Good selection of items, Reasonable prices which is nice in these hard times. Very well packaged and decent delivery times will definitely order ag... See more
I was desperate to get my hands on the Kitsch hair perfume from the Kitsch website because they bombarded me with ads yet were consistently sold out. Then, after googling, I discovered Kiyo, who came... See more
Company replied
Such prompt and courteous messages. Although I had to return the original order, which was not as ordered, the replacement was received the day after I contacted you. The service was outstanding and m... See more
Company details
About Kiyo Beauty
Written by the company
At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.
When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.
Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.
Contact info
United Kingdom
- support@kiyobeauty.com
- kiyobeauty.com
Free UK Delivery over £40
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company is fine.
The company is fine. I took off one star because of DHL, what a mess and 2 failed deliveries.
6 April 2026
First time customer
First time using Kiyo Beauty and I am very impressed! Excellent service and quick delivery. I will definitely be back to buy more.
9 April 2026
The website experience was good
The website experience was good. Quick delivery and reasonable prices.
1 April 2026
No response
I emailed twice to ask advice on receiving a damaged item and got no response.
1 April 2026
Reply from Kiyo Beauty
Hi GT,
It looks like your previous emails weren’t handed over properly in our system, which is why you didn’t receive a response — we completely understand how frustrating that must have been.
We’ve now picked this up and responded with a solution for you, so please do check your inbox when you have a moment. If there’s anything further you need, just let us know and we’ll be more than happy to help.
Thank you for your patience, and again, we’re really sorry for the inconvenience caused.
Best,
Kiyo Beauty
My receipt shows $45.19
My receipt shows $45.19, but my card was charged $59.98. Can you explain the difference or refund the overcharge?
6 April 2026
Reply from Kiyo Beauty
Hi Andrea,
Thanks so much for your message.
As mentioned in our email, our store is based in the UK and all orders are processed in GBP (£). When paying from the US, your bank will automatically convert the £45.19 GBP amount into USD using their exchange rate at the time of purchase. Banks may also apply a small foreign transaction fee, which can make the final amount appear higher on your statement.
We can confirm that we’ve only charged the GBP amount shown on your receipt, and any difference is due to your bank’s conversion process rather than an additional charge from us. If helpful, your bank should be able to provide a full breakdown of the exchange rate and any fees applied.
We’ve also replied to you directly by email — if anything’s still unclear, feel free to reply there and we’ll happily talk it through with you.
Best,
Kiyo Beauty
really good product
really good product, I use them more and more, I am glad I found this company..
31 March 2026
Used for a few years now and never had a problem!
Always respond to order quickly and all info needed. Delivery is also prompt.
7 April 2026
New favourite hat
Really nice warm hat with satin lining. Delivered quickly- new favourite hat!
30 March 2026
Been going to this store for years
Been going to this store for years. Good customer service. Good products. Highly recommended.
13 April 2026
Unprompted review
The price was cheaper than Amazon and…
The price was cheaper than Amazon and quick delivery
27 March 2026
My order was delivered within the…
My order was delivered within the timeframe stated, and the products arrived intact.
29 March 2026
Bought braids they are a lovely…
Bought braids they are a lovely texture and great quality
28 March 2026
Always reliable and efficient service
They had the product I needed in stock. Couldn’t find it in stock every other retailer I checked
2 April 2026
Great company
Great company, highly recommend i have made four separate purchases and found this company to deliver in all aspects. Notification and delivery was fast and my purchase was packaged lovely and very well protected.
2 April 2026
I requested a refund by emailing them…
I requested a refund by emailing them to start the process as per their procedures. But I didn’t get a response, even after I followed up. I don’t think they like giving refunds. I ordered the wrong colour of braiding hair, I just wanted to exchange it.
25 March 2026
Reply from Kiyo Beauty
Hi Dionne,
Thank you for your message, and I’m really sorry for the confusion and delay here.
It looks like your original request wasn’t properly handed over to our team by our virtual assistant, which is an error on our side and something we’re addressing in our training process.
The ticket was automatically marked as closed after your return request was acknowledged and the next steps were shared, but no further action was actually taken — and that’s where we fell short.
A member of our team is now personally looking into this for you, and we’ll follow up shortly to get your exchange sorted as quickly as possible.
We really appreciate your patience while we fix this.
Kind regards,
Aisha
So happy with the juices and berries…
So happy with the juices and berries leave-in conditioner. My hair loves it and the smell doesn't last long but my thirsty low porosity fine hair loves it.
31 March 2026
Items well packaged and delivered quickly!
This is the second time I’ve ordered from Kiyo Beauty and I was impressed with the way the items were packaged. They arrived safely and intact and delivery was swift. Will definitely recommend them. I’ll be back for more products @Kiyo Beauty!!!
23 March 2026
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