Our return flight was still shown by Kiss&Fly as Sharm El Sheikh → Rome, and their customer service had even confirmed the SSH–FCO route shortly before departure. At the airport, we discove... See more
Company replied
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See what reviewers are saying
The price found on Kissandfly.it was way cheaper. My confirmation was promptly issued both via email and whatsapp. I couldn't be happier with their smooth experience in the booking process
Company replied
I got scammed by kissandfly. I bought 2 tickets from tirana to bologna and when I went to do the check-in, they told me 7 people were in my ticket, and if I wanted to do the check in I needed to pa... See more
Company replied
The price found on Kissandfly.it was cheaper and the confirmation arrived very fast. I had my flight confimation on web site of the company inserting the PNR given me by Kissandfly.it All was ok
Company replied
Company details
Written by the company
Kissandfly.it è un'agenzia di viaggi online leader specializzata in servizi di viaggio completi. Offriamo una vasta gamma di servizi, comprese le prenotazioni di voli e hotel, rendendo la pianificazione del tuo viaggio comoda e sicura. Grazie all'interfaccia intuitiva del nostro sito, potrai trovare rapidamente le migliori opzioni per il tuo viaggio ai migliori prezzi. Il nostro obiettivo è fornire ai nostri clienti il massimo livello di servizio e supporto in ogni fase del loro viaggio. Affida i tuoi viaggi a Kissandfly.it, il tuo partner affidabile nel mondo dei viaggi.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +39 069 480 1975
- info@kissandfly.it
- kissandfly.it
3.5
Average
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marianna helped me very fast
Marianna helped me very fast. Much appreciated.
18 January 2024
Unprompted review
I've used your customer service on line…
I've used your customer service on line and I've found it very useful and effeiciet thanks to Adriana Nosal who supported me with my questions...a lot of questions...
8 January 2024
Unprompted review
Reply from Kissandfly.it
We're glad to hear that Adriana Nosal was able to assist you efficiently with your questions. If you have any more inquiries or if there's anything else we can help you with, please feel free to let us know. Safe travels!
Very Good On Line Assistance
Korzh Oleksandra, thanks for helping me booking on-line our reservations. I have really appreciated your great assistance and advice. Super!
6 January 2024
Unprompted review
Reply from Kissandfly.it
You're welcome! We're glad to hear that Korzh Oleksandra provided you with great assistance and advice for your online reservations. If you have any more questions or if there's anything else we can help you with, feel free to reach out. Safe travels!
Very good
Marta Lesko has been very helpful in two different situations, she solve my problem where others didn't. Above and behind. Good job!
3 January 2024
Unprompted review
Reply from Kissandfly.it
Thank you for your positive feedback! We're glad to hear that Marta Lesko was able to assist you effectively and solve your problems. If you have any more questions or if there's anything else we can help you with, please feel free to let us know. Safe travels!
Super helpful and efficient
26 December 2023
Unprompted review
Reply from Kissandfly.it
Thank you for the positive feedback! We're glad to hear that you found the service helpful and efficient. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Safe travels!
service perfect
service perfect, prompt answer, very kind and operative the operator Anastasia. I will book again with Kissandfly.it
4 December 2023
Unprompted review
Reply from Kissandfly.it
Dear Fabio Dellino,
Thank you for your wonderful feedback! We're thrilled to hear that you had a perfect service experience with prompt and kind assistance from Anastasia. We appreciate your kind words and look forward to serving you again when you book with Kissandfly.it. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels, and thank you for choosing our services!
MARTA WAS AMAZING
MARTA WAS AMAZING, VERY FAST TO ASWER MY QUESTION. CONGRATS
1 December 2023
Unprompted review
Reply from Kissandfly.it
Dear Andrea,
Thank you for your fantastic feedback! We're thrilled to hear that Marta provided amazing and fast assistance in answering your questions. We appreciate your kind words and are here to help whenever you need. If you have any more inquiries or require further assistance, feel free to reach out. Congratulations on your positive experience, and thank you for choosing our services! Safe travels!
I've entered by mistake an incorrect…
I've entered by mistake an incorrect mail address while booking a flight, issue it's been resolved with the morning from Sofiia, thank you!
23 November 2023
Unprompted review
Reply from Kissandfly.it
Dear Yari Butti,
Thank you for your feedback! We're glad Sofiia could assist you in resolving the issue with the incorrect email address promptly. If you have any more questions or need further assistance in the future, feel free to reach out. Safe travels!
Marta Lesko is been just great
Marta Lesko is been just great! super helpful, kind and available for any question from my side. the went out of the ordinary to answer to all my question. such great asset for your company
23 November 2023
Unprompted review
Reply from Kissandfly.it
Dear Tommaso,
We sincerely thank you for your feedback!
Andriana Nosal was very useful in…
Andriana Nosal was very useful in answering my questions and resolving the issue.
22 November 2023
Unprompted review
Reply from Kissandfly.it
Dear Gabriele Tagliavia,
Thank you for your positive feedback!
We are glad that your experience with Andriana Nosal was very good. If you have any other questions or need help, don't hesitate to contact us. We are always here to provide you with the best service.
With best regards,
Kiss & Fly Team
Very God support from chat
Very God support from chat, they help me with a small mistake in passenger information, without paying nothing.Thx
18 November 2023
Unprompted review
Reply from Kissandfly.it
Dear Daniele Mottadell,
Thank you for your feedback! We are glad that our support team was able to help you with a small error in passenger information and that you were satisfied. If you have any further questions or needs, please do not hesitate to get back to us. We are always ready to help you.
Thank you for choosing our service and we wish you great travels and a pleasant day!
With best regards,
Kiss & Fly support team
prompt response and precise feedback
Sofia answered promptly my questions yesterday and this morning. no waiting time. Great
11 November 2023
Unprompted review
Reply from Kissandfly.it
Dear Francis Frollo,
Thank you for your feedback!
It's great that Sofia was able to help you. She always tries to resolve issues quickly and efficiently. If you need more help or have any questions in the future, don't hesitate to reach out. Glad to be of service to you!
Marta Lesko answered my questione
Marta Lesko answered my questione, very polite and friendly
8 November 2023
Unprompted review
Reply from Kissandfly.it
Dear Martina Taverna,
Thank you for your feedback! I am glad that Marta helped you politely and kindly. If you have any other questions or need more help, don't hesitate to ask.
We wish you a wonderful day!
With best regards,
The Kissandfly team
Reply from Kissandfly.it
Thank you for your feedback! We always strive to provide effective support and options that suit you. If you need further assistance or have any further questions in the future, please do not hesitate to contact us. We wish you a pleasant day and successful maneuvers in planning your trip!
Absolutely NO support!
I got the ticket but absolutely NO support!
More a cash cow than a service supplier.
27 May 2022
Unprompted review
Reply from Kissandfly.it
Hello!
We apologize for the inconvenience caused to you by this situation.
We are grateful to you for the opportunity to communicate with us by phone after departure.
We sincerely hope that in the future you will be able to reconsider your opinion about our company. After all, we are constantly working to improve the quality of our company.
Thank you for your feedback.
They were very quick in helping me…
They were very quick in helping me updating passport data. It was a very good customer service experience. Thank you
3 November 2022
Unprompted review
Reply from Kissandfly.it
Hello!
Thank you for taking the time to write a review.
We will be happy to be your assistant for planning all your travels.
We wish you more travel and bright emotions!
I have just been in formed by KLM that…
I have just been in formed by KLM that…
I have just been in formed by KLM that my fare was refunded to Kiss and Fly some time ago - I am now taking legal action and exposing Kiss and Fly as scammers.
Do not book with this company
17 November 2020
Unprompted review
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