I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.
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To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more
After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more
Company replied
The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more
Company details
Written by the company
Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!
Contact info
United States
- support@kismia.com
- kismia.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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wonderful service for dating
8 February 2025
Unprompted review
Is very good
1 February 2025
Unprompted review
This app is garbage
This app is garbage. A 100% greedy app. The only free thing is liking the profiles that show up. You can't even see people's locations. You can't send messages even if you and the other person match. I used it for a week and deleted it because there is literally nothing to do on it. They might as well charge you to look at people's photos. Tinder, Meef, and TanTan are LIGHT YEARS better than this Kismia app! Don't download it. It's a waste of time writing a bio. You can't even put your social media in your bio. They charge an absurd fortune and think they're fair. They don't want more love in the world; they just want to fill their pockets with money. That's it.
14 January 2025
Unprompted review
Reply from Kismia
Hello, Guilherme! Our platform offers a safe and structured environment for meaningful connections. Premium features help enhance communication and improve your experience. Among the dating services we can boast of affordable prices, as the average price of a month of Premium of our competitors is 25% and 50% higher. The search for profiles is based on your geolocation, Please authorize access for a more accurate search. But if there are few users in your area, you may see suggestions from nearby cities. If you have any concerns, please contact our support team at support@kismia.com—we’d be happy to assist you!
Thank you
Thank you, Lillia. Helped me solve the problem. Kind and pleasant.
2 January 2025
Unprompted review
Site full of scammers
Site full of scammers. Most profiles of pretty people were scammers. Location of members were incorrect. Same pictures of members with different names. Very little to no authentication efforts by kismia. Never meet anyone who did not want to get off the platform to keep talking and scam you. Only out of town and far away
Suggestions were shown. Watch for grammar. I saw many repeted mistakes on multiple answers to my chats like " am interested in getting know you now" so I would give my number and I was contacted via whatsapp by several business accounts. Seem to concentrate ecams 8n the Tampa and LA areas. It sucked
29 December 2024
Unprompted review
Reply from Kismia
Hello, Jose! Thank you for sharing your feedback. We are truly sorry to hear about your experience and the issues you've described. The search for profiles is based on your geolocation, Please authorize access for a more accurate search. But if there are few users in your area, you may see suggestions from nearby cities.
Our moderators are working around the clock to ensure profiles are genuine, and we continuously improve our platform to prevent fraudulent activities. Your comments are valuable to us, and we are committed to enhancing the quality of our service.
Regarding the WhatsApp contact through business accounts, we would like to investigate this issue further. Please reach out to us via email at support@kismia.com with more details about these interactions, and we will take immediate action to address the situation.
Recommended
In my experience using different apps and webs this one of the best of the market where real women get in touch with you and not scammers or fake profiles at least in my experience. Well recommended!
28 December 2024
Unprompted review
Maria did a good job in helping me with…
Maria did a good job in helping me with my issue she's the best.
20 December 2024
Unprompted review
I am happy about Mary’s assistance
I am happy to say that Mary was very helpful with solving my issues on a refund. And also she offered me some good opportunities. Mary was able to balance the satisfaction of the customer and the integrity of the company.I am very happy with Mary's assistance. 😊
17 December 2024
Unprompted review
Scam
I simply find this app incredibly weird, you buy VIP, Premium you send messages never reach the users or you probably never get a reply, and I mean not writing to an X who hasn't give you a like, but writing to someone who has matched you, this website seems to be an scam.
14 December 2024
Unprompted review
Reply from Kismia
Hello! We assure you that our platform is genuine and designed for meaningful connections. Not all users log in daily, so responses may take some time. To improve your chances, try messaging users who are currently online. We encourage you to be patient and proactive. If you have specific concerns about your experience or suspect any issues, please contact us at support@kismia.com with detailed feedback. We’ll be happy to assist and address your concerns thoroughly. 😊
The attention was fast and effective
11 December 2024
Unprompted review
Not a great dating app
This app is not great and you get too many women liking you which is odd.
Plus the deal I got for 99p for three days. They automatically put me on the gold or platinum subscription with out telling me and took £45.00 out of my account.
Even though they said they would give you a refund.
3 December 2024
Unprompted review
Reply from Kismia
Elliott, thank you for sharing your concerns. We don't use bots because we value live communication. That's why we created the automatic greetings feature, which helps you make the first step. In order to better assist you, could you please provide more details about the issue you encountered with your subscription and payment? Please contact us at support@kismia.com with further information, and we will do our best to resolve this for you.
Very helpful
21 November 2024
Unprompted review
Useless charges to much no local matches
This app is useless and has charges for everything your end spending tons with nothing in return. Local searches reveal only about 5 then sends you to matches several states away. Customer service sucks said there is no way to refund. Save yourself and don't do this app.
16 November 2024
Unprompted review
Reply from Kismia
Hello! We apologize for any misunderstandings that may have occurred during your interaction with our support team. Unlimited communication with other users is only possible with a Premium subscription, which offers extra benefits and full access to the service. We are sorry that the number of users was not enough for you but we want to assure you that new users are registering every day. We are working on expanding our community by improving the website's functionality, and in the meantime, we recommend that you allow access to geolocation to see people near you. Please provide us with more details about the issues you're experiencing while using our website, and we will do our best to improve your user experience. We would appreciate if you could contact us at support@kismia.com.
awesome dating app
Met a few very nice ladies, one that I believe will be my future wife. Very happy with this website seems to be real ladies and no scam. Artists!
9 October 2024
Unprompted review
better people collection and affordable packages
To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating app fast share information later contacts. Packages are affordable too like 5 days , 3 days, even month.
22 September 2024
Unprompted review
Just fakes.
It took weeks but they finally got me to spend a buck. Immediately it went from number of messages to number of characters. Unless your rich, stay clear. I had 1 woman I wanted to get to know but I'm deleting this app right now and disputing carges.
21 September 2024
Unprompted review
Reply from Kismia
Hello, Jack! Please provide us with more details about the issues you're experiencing while using our website, and we will do our best to improve your user experience. We would appreciate if you could contact us at support@kismia.com.
Very good response
Very good response, commitment, every business has a ethics and they understand the ethics of business..
20 September 2024
Unprompted review
Busted Charged initial Amount only to…
Bad Was Charged initial Amount only to find out without my permission they charged a second called credit card company & stopped both charges. I can not Trust Kismia!
15 September 2024
Unprompted review
Reply from Kismia
Hello, Gordon! We are an international dating platform and fully comply with all legal regulations. To provide our users with continuous services, an automatic payment renewal system is used. It is possible that at the time of your first payment you did not notice that your subscription is automatic and renews according to the terms of your plan. Subscription can be stopped in your profile whenever you want. Please contact us at support@kismia.com - we will be happy to help you!
My support specialist named Kevin gave…
My support specialist named Kevin gave me all the help needed with my issues. He provided patience and understanding.
12 September 2024
Unprompted review
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