KINTO Europe Reviews 52

Thanks for the refund it was very easy and a great costumer service,

I placed a very large order with Kinto all at once, and overall I have mixed feelings. They make beautiful products, their branding is strong, and a lot of what they offer really does feel high quality. But at the same time, there were several things that just did not feel fully thought through in terms of quality and usability.

To break it down, I bought some of their beautiful two-piece pots, the ones with a separate bottom and top. I got both the cream white version and the dark gray one. The lighter versions look amazing, but the downside is that the bottom plates discolored very quickly. Cleaning them can also be a bit of a hassle, although once they are clean, they do look great again.

Next, I bought a glass carafe, which is no longer in production now, which I can understand. The problem with it was that whenever you filled it up, closed the top, and started pouring water, it would leak from the threaded area underneath the lid. It did not happen every single time, but often enough to become very annoying. That is exactly why it ended up sitting unused in the closet.

I also bought some tumblers, and I have no complaints about those at all. They have been perfect. I even still have one that is several years old and it still works fantastically.

The last item I want to mention is the coffee cups. I bought four in total. Two are already gone. One was completely my fault, as I dropped it on the counter and it shattered. But the other one seemed like it may have had a production defect. After using it for coffee and tea, we rinsed it off and set it aside. Later, while stacking the cups, one of them made a very strange sound. I checked it more closely and tapped it lightly with a spoon. That is when I noticed a crack forming. When I pulled at it slightly, a piece came away, and then a larger piece followed. In the end, nearly half of the cup was ready to come off, which is quite concerning for something meant to hold hot drinks.

Just to compare, we tested the other two cups the same way with a spoon. Those gave off a strong, solid sound, while the damaged one had a hollow ticking sound. That was definitely disappointing and made me question the consistency of the quality.

Overall, I am happy with many of Kinto’s products, but not all of them. That is what makes this frustrating. There is clearly a lot to like, but there are also some quality issues that should not be ignored. It is also a shame that they are not easy to contact when it comes to returns, questions, or some form of reimbursement. I really hope they improve their customer service in the coming years.

This is probably the longest review I have ever written, but I felt it was important to share.

I ordered two small trays and two milk pourers. All are beautifully designed and made. There was a delivery issue caused by the Royal Mail. Kinto Europe customer service went above and beyond to resolve the problem.

This was my first time ordering from Kinto Europe website. (Order no: 50009717). I ordered a water bottle and a to go tumbler, however when I received my package it only contained the tumbler and not the water bottle. There were no visible signs that the package had been tampered with. When I contacted customer service, they responded by saying their Quality Control team had confirmed that both items were packed and, to be transparent, they attached cctv footage of what was supposedly packed in their warehouse. The footage was so pixelated that it was impossible for me to tell which items were actually being packed.

My advice for when ordering from online shops is to always record a video of the unboxing process as it can serve as evidence in case of disputes over missing products or shipping damage.

***UPDATE***
Respond to KINTO Europe's reply below:

I'm certain you've blocked me because, if not, how else would I be getting automatic replies that says "Undelivered Mail Returned To Sender"?

Among other things I ordered two day off tumblers. One of them had the old lid. Told customer service about this- the response was quick, very kind, and without any issues whatsoever. Without any fuss they sent a replacement lid in an instant. Very good customer service experience.

DO NOT PURCHASE THE KINTO BOTLIT DRESSING BOTTLES. I have long used Kinto products and really liked the Kinto Botlitt Dressing bottle...until the bottle top stopper literally crumbled in my hands after the first use. I reached out to Kinto's customer support to see where I could get (i.e., Purchase) a replacement topper. Over a course of Their support is slow to non-existent. Instead of trying to help, the only response from them is "We do not offer replacements or refunds on any items..."

If you want a quality product that lasts more than one use, do not buy any of the Kinto Botlitt products with a glass topper.

#Kinto, #Botlitt

Low quality products

I really wanted to like this brand and I invested in their spice jars. After 1 year if it not sealing at all I just had the epiphany that I should just buy some cheap ones on amazon because honestly they'll be 10x better.

We bought the KRONOS glasses because the idea of double-wall seemed pretty convenient. However when washed in the dishwasher the water penetrates between the two “walls” and although the customer support has admitted a quality issue, nevertheless they refuse to send us a replacement. They claim that this is expected due to usage - this has happened to many of our glasses with usage between 1 and 2 years. Not recommended.

I ordered my rice pot cooker on January 18th which was a Saturday and received it on January 23rd . I am not quite sure why some people’s experience has been negative . After I read the negative reviews , I began doubting and bombarded the customer support many times and each time the customer support responded quickly assuring me that the order was confirmed and will be shipped . It is hard to trust website these days given the power of AI and scammers. However, I am very happy with not only the level of customer service , shipment quality and timing and above all the quality of top of the line Japanese product. Overall my experience was excellent .

Disgraceful customer service. The inside coating of my travel tumbler peeled off, I emailed Kinto and gave all the details they required in the hope for a replacement as i had only had it 4 months. It was outside of the returns policy at the retailer and Kinto told me they dont supply the retailer I bought from which is Amazon. So you're saying that you don't supply Amazon? Will never buy another Kinto product again.

Really beautiful products with a pristine website but customer service is woefully poor. I purchased an expensive cup which arrived late for Christmas and wasn’t that great in reality so requested a return/refund. Kinto chose to accept this but I had to pay high price for return then informed they would not cover customs leaving me to pay that too. In all I paid the same as the order just to return and after three weeks I received the same order back, without explanation. Not once did Kinto respond to my emails re. customs or progressing refund as per their own policy. I sent my complaint and they have not chosen to respond. I’m a one time customer but isn’t that what builds business? It certainly makes or breaks online reputation. Kinto will take your money gladly but in after sales they’re shockingly and unnecessarily poor.

Quick and easy! I have a question regarding delivery - customer service have solved it within a few hours in email. highly recommend!

Horror movie. I placed an order, to Spain, but it seems they failed TWICE in providing the right address to DHL. They sent the order to themselves! Twice! How can you repeat such mistake? I have not received answer yet to my mail (I wrote them today). I don't know if I should give them a third chance since there are many problems with shippings as I see in the reviews. It is a shame this is happening, it is not a serious service at all!

I am extremely pleased with the quality of the Kinto products. I bought 2 tumblers and a strap for the smaller one. They look and feel perfect - sleek, easy to use, and sturdy. However, the biggest surprise was their customer service. I initially made a mistake in my order, and they were very prompt in helping me fix it - which I was not expecting at all, since it was my fault. They are obviously putting great effort into providing excellent service.

Good products, but... Quite luxury in terms of price and their customer service is horrendous. Ordered the wrong tea pot, asked if i could send them back to order a more expensive one and it was not possible. The warehouse is in Amsterdam, less than an hour from where I am, I even offered to cover the return costs and got met with a "sorry we don't take returns, I suggest you try to sell them to someone else". It's 2023, I don't think that is how you do B2B business nowadays.

I was a big advocate of the brand, but I won't be ordering from them ever again.

Placed an order and then waited for delivery. When checking delivery status I got conflicting answers as to where it was and when it was delivered. Customer services also gave conflicting answers (package was delayed, potentially arrived at different location, etc.) before telling me it was at a depot 20+ min from my house and that I would need to go pick it up despite me paying for shipping. I wrote them back asking for clarification and it's been 4 plus days with no response. Really shocking how poor their logistics and customer services capabilities are.

I received the product with a spot / mark on it and a damaged lid. It makes the product look dirty, despite being clean and never used.

I’ve send multiple pictures and a video. The mark is very clear on those.
Costumer service says they don’t see the mark on the pictures and can’t help. After that I’m being ignored.

The only “solution” being me paying for returning the product. Very disappointed in costumer service.

A beautiful selection of items, quick delivery as well as excellent packaging. I would certainly come back for more!

I absolutely love the items I ordered. Unfortunately, one saucer was a little damaged. But speaking of excellent customer service, Kinto replaced it right away & shipped it with such speed that I was super impressed.

Will 100% be back to buy more & would recommend highly to everyone.

This is the best tumbler and water bottles I ever had.
Besides design which is right up my alley, this is the first tumbler that doesn't leak and spill in my backpack after some time of use.
Seriously, I am very impressed by how easy it is to use and how I don't have to worry anymore about it leaking.
Also, it holds the drink hot for at least 6h in my expierience.
Overall, great product, well worth its money - reccomend!