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Kinly Reviews 2,515

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, which made the application process much easier and less stressful. Many people highlight the excellent service, noting the efficiency and ease with which their claims were handled, often leading to successful outcomes. Reviewers appreciate the company's expertise in navigating complex forms and providing crucial support, especially for those who found the process confusing or overwhelming on their own. However, some customers also noted that the team could improve internal communication, and a few mentioned dissatisfaction with follow-up regarding accounts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and stress-free the application... See more

Claim

People report positive experiences with claim assistance, often achieving success after previous rejections... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applications of any kind normaly send my anxiety levels through the ceiling, however in this instance your staff managed to put me totally at ease and turned the whole experience into a very p... See more

Rated 5 out of 5 stars

I seen a random advert for applying for Attendance Allowance. I followed the link and was contacted by Kinly. A one and and a half hour telephone conversation was arranged. I received a completed a... See more

Rated 5 out of 5 stars

I found Kinly extremely professional , they made it so easy to talk to them, no pushy sales patter. Once the initial chat had been done I received the claim within a fortnight, brilliant just brillian... See more

Rated 5 out of 5 stars

Very friendly staff who listened to me, asked the right questions & were very reassuring. Great outcome without the added stress of filling in the complicated application form myself. Kinly used... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great & did everything for me well…

Great & did everything for me well pleased

28 May 2026
Kinly logo

Reply from Kinly

Dear Michael,

Thank you very much for your feedback, and we're thrilled to hear that we have been able to successfully support you. We are also on hand to help with any other queries you have going forward. Please do share your experience with anyone else you know who may benefit from our service - we have a referral scheme in place and would be delighted to help.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

A Big Thank you to Kinly

A Big Thank you to Kinly, without whom I wouldn't have now been the proud recipient of AA. Your Staff are so helpful with no time spared in helping me answer the questions in detail and with precise guidance all the way. 100% recommendation for any one considering using Kinly - just look at me!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

My consultant (Helan)

My consultant (Helan), was so professional, while also being approachable. I found the interview very friendly, and comfortable.
On receiving my completed application, I was pleasantly surprised by the amount of important details she picked up on, leading to a successful application.

10 March 2026
Rated 5 out of 5 stars

I applied for AA for my husband a year…

I applied for AA for my husband a year ago. He was turned down. The form is lengthy. This year quite by accident I saw Kinly’s advert and called them. They were excellent, they carefully went through my husband’s health conditions and how they impact his ability to carry out normal day to day needs.
My husband now receives AA at the higher rate and this will be a huge help to us.
I recommend if you think you might be entitled to AA speak to this company. If your claim is successful you will have to pay a one off fee to Kinly. I feel the fee is very reasonable and you will have a better chance that your claim is accepted with the application form filled in in a clear and succinct way. Kinly know how to do this correctly. Great service, kind helpful staff and application accepted

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Trust in Kinly the professionals

Having previously made my own application without success I went with the professionals Kinly my contact put me at my ease quickly and the whole interview was so much better than I thought , the outcome being a positive one. Thank you to this company and it’s representatives, I made a wise choice.

19 May 2026
Rated 5 out of 5 stars

LoWell doneoking through my online info found…

Looking through my online info found your name, and I phone. Was very pleased to receive a very warm welcome and your offer of help, which I would have not know about.From then on your assistance was warm and friendly and in about a month I received the full Attendance Allowance, which is going to be a great help to me as I am 84 years of age and have severe Arthritis Thank you all so much

29 May 2026
Rated 5 out of 5 stars

No hassle

No hassle, paperwork completed in one phone call, stress free. Professional and friendly personnel, dealt with my claim efficiently and effectively with a positive outcome. Cannot praise Kinly enough.

15 April 2026
Rated 5 out of 5 stars

Attendance Allowance

Excellent company. I had an hour telephone interview when everything was covered. The information was transferred onto the application form, sent to me to sign and forward onto DWP. I received the maximum amount and the whole process took about 6 weeks. Delighted and would highly recommend them.

29 May 2026

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