kingsdeneproperty.com Reviews 

220
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude throughout various processes, from initial viewings to securing properties. Many people found the team to be incredibly responsive and clear in their communication, making the entire service experience smooth and stress-free. This high level of customer service and efficient user experience is frequently highlighted, ensuring transactions are handled with ease and confidence. Overall, consumers appreciate the dedicated support and seamless process provided, leading to a highly satisfactory journey for most.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising specific individuals for their... See more

Service

Customers had positive experiences with service, often highlighting the smooth, efficient, and professional... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(220)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Sales, Lettings & Management Service

The Kingsdene team have let and managed our properties in Manchester for a number of years and couldn't be more helpful on both the lettings, management and sales side. Oliver, Katy, Lyndsey & Catherine all go above and beyond to provide an exceptional service and have added real value to our portfolio. We couldn't recommend them highly enough

9 August 2024
Unprompted review
Rated 5 out of 5 stars

We were helped by Katy when moving into…

We were helped by Katy when moving into our new apartment. She was extremely friendly, helpful and the communication between her and ourselves was great. She made moving home a lot less of a stressful ordeal than we know it can be, would highly recommend!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Charley

Me and my partner have recently rented out first property through Charley and she had made the whole process run so smoothly. We viewed a property that we liked and unfortunately an offer had been accepted on it but Charley made the effort to let us know a property that became available in the same building and we are so happy that is was accepted. Would definitely recommend!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Complete credit to Katy

Complete credit to Katy! What a gem, was so helpful with the entire process and helped me find the perfect first apartment

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I have moved flat with kingsdene recently. Katy was brilliant and kept in contact with us with every step of the moving process. The flat was immaculate when we moved in and the moving process was seamless. Thank you! Would definitely recommend kingsdene to others.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

great experience overall

We had a great experience overall with Kingsdene over the course of three years. Mainly as our appointed property manager, Catherine Payne, was so amazing. She ensured all our needs were catered to throughout our time with Kingsdene, and t made our moving-out process as seamless as possible.

6 February 2024
Unprompted review
Rated 1 out of 5 stars

Leeds branch, you need to do better.

This review is for the Leeds branch. Unfortunately, I did not have the same positive experience with this letting agent as the other reviewers. They were very unprofessional and incompetent throughout my tenancy, especially when it came to communication and repairs. 

When I first moved into the property, they claimed that the property was 'deep cleaned', but it was not. There was a hole in the floor, mould in the shower and the cupboards were greasy. Do not get me started about the walls...

Trying to get someone to come look at something that needed repairing was a HEADACHE. They would simply ignore your emails and calls weeks and months on end, but hassle you if there was a slight payment issue which was a fault of THEIR OWN. It's fair enough that all they want is your money, but have the decency to communicate with your tenants, especially while they are paying you.

I personally do not recommend these guys. Will never consider renting or even buying a home with them. They need to know how to speak to people and remember that basic respect towards others is very important!

Seems like basic customer service training is needed for them, especially for the managers.

29 May 2024
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi,

I'm sorry to hear about your experience and if possible, would like to discuss it further with you.

Please could you contact me either via telephone or email?

07989 857 926
oliver.dolan@kingsdeneproperty.com

Kind Regards,

Oliver
Director - Agency and Development

Rated 5 out of 5 stars

Excellent

I have been dealing with Paula Hall from Kingdene, she has been excellent in guiding me through the processes from beginning to finish, answering my questions promptly and on time. I feel I'm in the hand of a professional person. Thank you :)

5 January 2024
Unprompted review
Rated 5 out of 5 stars

our experience with Isabelle Tollitt & Kingsdene

I, as Dilan Keskin, recently had the pleasure of working with Isabelle Tollitt from Kingsdene Property, and it was an absolutely outstanding experience. From the very beginning, Isabelle was incredibly helpful, demonstrating not only a profound knowledge of the property market but also a remarkable understanding of our specific needs and preferences.

What really set Isabelle apart was her unwavering commitment to ensuring that we found the perfect home. She was always available to answer our questions and her responses were both informative and reassuring. Her guidance through the entire process made what could have been a stressful experience into a seamless and even enjoyable journey.

Moreover, Isabella's professionalism and warm personality made us feel genuinely cared for. She went above and beyond in every aspect, from meticulously organizing viewings to offering insightful advice on each property. Her dedication to excellence was evident in every interaction.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Wedad

I have dealt with Andrii throughout the past period; he was wonderful in communication and guidance as well. I feel he is a flexible and smooth person, and I can always reach an agreement with him. I expect his presence to be a great asset to this company.

20 December 2022
Unprompted review

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