kingsdeneproperty.com Reviews 

219
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the clear communication and the smooth user experience provided throughout various processes. However, some customers also noted issues with specific individuals, describing some interactions as rude and unprofessional. A few other people also felt that customer service declined significantly once they became tenants, particularly regarding repairs and ongoing property issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising staff members for their... See more

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(219)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Professional Agents

We'd used Kingsdene as a letting agent for several years and they then sold the property for us. In both respects they were outstanding and very professional agents who always went out of their way to help. We were particularly impressed with Katy in the Sales team who liaised really effectively with both sets of solicitors.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Renting Experience with Kingsdene Property

I had an amazing experience renting with Kingsdene Property Manchester for over 3 years, and I was genuinely sorry to leave. Their communication was excellent, and they always resolved any maintenance issues with the flat promptly and professionally. A big shout-out to Vicky, who made my renting experience with Kingsdene seamless and stress-free. I couldn’t recommend them highly enough and will truly miss being a tenant with them.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you, Victoria!

I had the pleasure of working with Victoria Whelan from Kingsdene Manchester during the purchase of our property in MediaCityUK. Victoria was an absolute delight to work with—highly professional, attentive, and quick to adapt to every situation. While my experience with conveyancers and solicitors was challenging, Victoria consistently went above and beyond to resolve issues and keep the process on track. I truly believe we would not have completed the purchase in 2024 without her exceptional support. She was always available to answer calls, respond to emails, and offer her best efforts. Thank you, Victoria, for making this experience much smoother.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Successful viewing

I was glad about the viewings I have done with a lovely agent called charley, she came on time, was helpful and answered all my questions, I recommend kingsdene Property

19 November 2024
Unprompted review
Rated 5 out of 5 stars

A great experience from day one!

As a renter, I received a tremendous service from Kingsdene. Vicky was excellent from day one, very helping and professional, overseeing everything to a tee. No issue is an issue for Vicky! She is able to find solutions quickly and efficiently, is completely reliable and always willing to go the extra mile. In short, she is a credit to Kingsdene! So I would not hesitate to use Kingsdene regardless of if I was a tenant or an property owner. It's great to know that companies who understand the importance of customer satisfaction still exist. Thank you Vicky and team for a great experience!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

We have just viewed an apartment with Charley Wooser from the agency. She was super helpful and knowledgeable. We loved the apartment and she is trying to help guide us through the process.

Wouldn't hesitate to recommend!

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Bad agent

They dont fix the boiler Im buyer
Waste two months cause me pay £3500 more Stamp duty

Also hide the building insurance which is 50% of service charge until last day of completion

6 November 2024
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi, I'm sorry to hear about your experience. Please could you let me know which property this relates to by emailing me at oliver.dolan@kingsdeneproperty.com

Rated 5 out of 5 stars

Charley was amazing

Charley was amazing and so efficient and got everything done so quickly, I am so excited about moving into my new flat 😁

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Consistently inconsistent, unprofessional, never in the office

The frustration this agency has brought to us during this move was tremendous. I apparenlty had to hop from people to people to people to get the process finished.

Their emails are full of spelling mistakes and unclear, so better check your contract carefully or they might spell your name wrong. Please hire someone who passed their GCSE. And if you want to talk to them, you may want to send an email ahead to make sure they are in the office, cus they are never in the office, let alone reply to your emails.

They have left us with basically no time to finish the process, which has imposed us with unmeasurebale stress. Their reference system is buggy and keeps asking you for the same information. Not sure if the reference system is their own or outsourced but it is highly inefficient, incredibly slow and ask you for more information than you would imagine. Even more than when you apply for the mortgage.

I will be leaving this property the moment this lease is finished thanks to them. Landlord, if you are reading this, you might want to consider switching an agency. Cus your property is amazing and they are managing it like those clowns in 10 Downing street.

15 September 2024
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi Charlotte, thank you for your review and I'm sorry to hear about your experience.

Please could you email or call me to discuss this further? Our telephone number is 0161 238 7400 and my email address is oliver.dolan@kingsdeneproperty.com

Kind Regards,

Oliver.

Rated 5 out of 5 stars

The best of my letting agents

Kingsdene (and the company from which they demerged) have been my letting agents since 2010, without any change in personnel looking after me. I have several letting agents for my other properties around the UK, but Kingsdene are better than all of the others. .All tenancy changes have had negligible void periods since Kingsdene find replacement tenants amazingly quickly

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Leeds - Lack of respect and communication.

Leeds branch.

Thankfully I have now left, but I will not rent with this company in Leeds again. The lack of basic respect & communication is shocking. Keeping this short, if you want a place where the property manager, Sam W, is rude and ignores your emails regarding repairs and other concerns, rent with Kingsdene in Leeds.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Very Efficient

We have had really good experience with Kingsdene. From start to finish everything has been smooth and efficiently dealt with. Edite Prats has been especially helpful in sorting out the end of tenancy matters. Will deal with Kingsdene in the future as well.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Victoria was so friendly and helpful with finding a flat for me. I would highly recommend Kingsdene Property for when you’re looking for your next home.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Consistently excellent service - highly recommend!

We’ve been with Kngsdene in Leeds for over 8 years and their service has been consistently professional and efficient. Our flat has been rented out throughout the time, with several different tenants. Everything has always been easy to arrange and the team have looked after us, our tenants and our flat very well. Sam, Lela and Laura have been excellent.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE MOVE.

NIGHTMARE MOVE.

Awful, rude staff, awful communication. The worst service I have ever received moving into a flat having used agencies for flats in London, Bristol and Cardiff this is by far the WORST EXPEREINCE I have ever had with moving house. Made the whole move a nightmare.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

First Class Sales, Lettings & Management Service

The Kingsdene team have let and managed our properties in Manchester for a number of years and couldn't be more helpful on both the lettings, management and sales side. Oliver, Katy, Lyndsey & Catherine all go above and beyond to provide an exceptional service and have added real value to our portfolio. We couldn't recommend them highly enough

9 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look