Kings & Queens  Reviews 

Excellent service all round. Arrived promptly. Well packaged. Contained all items. Delivered with care.

On the one hand disappointing on the other first class. Let me explain. Purchased a set of glasses as had broken one in our set. They didn’t have in stock, still don’t yet continue to list 🤷‍♂️ By chance they had a return of one of the glasses we had broken which was despatched for the princely sum of £5 with free postage refunding me for the set. So happy outcome 😊

Great mug, easy to personalise, not wildly expensive and arrived quickly. Thank you.

First time ordering from Kings & Queens and it won't be the last. Items were competitively priced, well packed and they were delivered very quickly (and free shipping!)

Good quality bone china - delivered in one piece, fair price.

Good bowls came quickly, a bit like me really.

First rate experience! Ordered on a late Sunday afternoon and received my order on Tuesday. The item I ordered was also available cheaper than everywhere I had looked which was a welcome bonus! I received lots of updates about where my order was at each stage of the process. Order was fragile but was wrapped so well and the delivery driver was great too.

Love my glasses and they arrived so fast!

I’ve used Kings & Queens a number of times over the years - a good range, reasonable prices, and normally good customer service.
I was a little disappointed that on my last order I was charged for delivery despite the website saying delivery was free for orders over £20 and at my email querying this was ignored - hence the 4 rather than 5 star review. I wasn’t so much concerned about the money as the misleading information on the website and the poor service in not responding to my email.

I’ve never been so disappointed in my life….. waited patiently for 2.5 months for my order and it was pushed back once again. It’s really not worth using this site, just pay full price and avoid the disappointment. Incredibly sad day to have to cancel the order, really wanted this product.

There was no warning stock wasn't available until after the payment had been taken (a banner has since been added to the top of their website). Fairly rapid update - but no acknowledgement of my response. I followed-up around the time the stock was due to come in, to be informed it was delayed... again. Refund request had to be chased, with no response to the chaser email.

Ordered plates from this website (for the first time) to complete an existing set I already have of maxwell & Williams. This website has these plates listed as high rim which is the plates I would need to complete my set. They have sent me low rim plates. I’m unsure if this is a packaging and shipping error or they have mislead me via incorrect advertisement. I have phoned numerous times with no answer, I have sent multiple emails to explain the situation so we can rectify this mistake as these plates are not cheap and not what is advertised. Customer care IS NON EXISTENT for this company. If you want wrong products sent and no communication… Then this is the company for you. I should have checked the reviews before placing an order! I think I will be contacting citizens advise bureau as I feel scammed.

I did have to wait for my order to come back into stock but I was kept informed so it was fine. Considering I was unable to get the particular pattern I wanted ANYWHERE else I was just delighted to find it was available. When my set arrived, one bowl had a chip. Once I spoke to the company representative and sent a picture they mailed a replacement bowl out in the next possible posting. Absolutely first class experience and I would definitely use them again.

Originally bought a pan that was out of stock, they never took the money from my card and after I found the email in my spam advising what I wanted would be 6 weeks away and to email back then. So I did, it still wasn't in yesterday when I emailed but they offered me a slightly larger pan of the same range. Pan has just been delivered next day with DPD. V pleased with their service and item from debuyer is exceptional as is the rest of their carbon plus range.

I ordered a cutlery set on the 07/02 and after a 5 week wait finally received them. I got my order confirmation within hours, then the next day they were out of stock.
At first they ignored my emails, then started saying your will be next week then two weeks. Unless your willing to wait and chase your order I wouldn't bother.

Fantastic business. Providing a huge range of beautiful items. Love all of my purchases. Very pleased and fully recommend.

Sold my mrs watch to these guys very trustable and great service would highly recommend

It would be a zero if possible. I ordered a sharpening steel at the beginning of January. I immediately received an email stating that there was a shortage (basically due to COVID!) and that delivery would be delayed till mid February. No further correspondence received so I emailed yesterday requesting a cancellation and refund. Having read the reviews here, I wait with bated breath and little optimism. Keep well away from this business!

Wish I could give 0. An awful experience and I'll never use them again.

Order placed on 8 Feb & money taken. Next day an email saying it's out of stock & awaiting stock in 7-10 days. I sent an email on 16 Feb but it was never replied to. 20 Feb, still no update, so phoned but it just kept killing the call so sent email cancelling the order. 21 Feb an email!! delivery expected mid March and they even had the cheek to blame the pandemic!

Found the same product on Amazon and it was delivered the next day (the same supplier item!).

You've been warned.

I sadly didnt read the reviews of this company until I had been waiting 3 weeks for an order to arrive.
By this point I had emailed them 3 times for updates. I received cordial responses but there was no action. I was told their account manager at the company my goods were coming from had told them there was a slight delay with goods leaving their warehouse. I checked with the company concerned and they didn’t have any issue with stock. After 14 working days (20 days in total) I requested a refund. I hope Kings and Queens managed to earn a few pennies interest from looking after my £100 for 21 days.
Kings and Queens?? Nothing regal about this company. Think before purchasing.