Kings & Queens  Reviews 

I ordered my glasses on the 4th December and waited 2 days later I got an email saying the items were out of stock I have now emailed twice first reply saying my order will be with me early this week and I haven't received an email or anything to say it has been dispatched. I have emailed twice since wanting to know the status of my order and have yet to hear from the company. I needed these as Christmas presents and ordered them within the time range of getting them on time for the Christmas period

Ordered some wine glasses on 7 December, informed that order was out of stock but will be dispatched in 7-10 days and in time for Christmas. It is now 19 December and I’ve heard nothing. I’ve emailed and called numerous times, the phone either rings out or cuts off. Extremely disappointing that this company is unable to adhere to the basic level of decency and to keep customers informed when items are paid for and well overdue.

Update: within 24 hours of writing this review someone responded to one of my emails and the item turned up 2 days before Christmas!

ordered 6.12 got an email say not in stock the next day saying they will restock and arrive before christmas now 19.12 and still nothing tried to call and a number of emails still no hope needed before christmas will be now contacting bank if not heard anything to sort this out can’t advise before christmas all i wanted was a cake stand and tea towels

Same story as everyone else here: Order placed 26 November, out of stock email from customer services the next day. It's 19th of December and zero response. I was suspicious this was a fake e-commerce business but other reviews here prove that they are not fake, just extremely incompetent. My £100 order payment is helping fund their working capital while they sort their mess out.

I placed an order 41025 on 29th November and got an email on 30th saying the order wasn't in stock (the website didn't show this at all and allowed me to place an order of £233.60. I have since tried to get in touch via email and phone the phone is always engaged or if you do get through they disconnect it. I now want to cancel the order but will have to go to my bank to sort this out as they look like they are no longer in business

Placed an order on 4/12/23. Then received an email saying the product was out of stock but would be sent a week later. Nothing has arrived. No response to my emails and the phone cuts off when rung. I will be contacting my credit card company. DO NOT ORDER FROM THIS COMPANY.

So disappointed had everything I needed, I thought. Ridiculous system of notifying items out of stock about a week after ordering then saying 7-10 day lead time for stock. Have now given up on any hope of order being delivered in time for Christmas, order placed 03/12

Order number 42495. I am annoyed with myself for not checking Kings & Queens reviews before I placed my order. I would not recommend dealing with them at all. There's a very familiar thread to all the reviews. They take your order & your money & then they tell you they are awaiting stock, in my case with a platitude 'not to worry it will arrive before Christmas' funnily enough they don't state which Christmas! I've emailed for an update & received no response. I have just emailed them again today & I'm not expecting a response tbh. Therefore, I'm now looking in to their background & trading practises & contacting trading standards I will update when I have more information.So far I feel as if I have been fleeced. I should have gone to John Lewis or maybe online with Belleek would have been a better experience. Lorraine Burrell .
Update. Requests for an update on whereabouts of my order were completely ignored, therefore I asked for a refund & I ordered from Belleek or Belleek, I got a better deal & received my glasses, beautifully packed & just a few days after ordering, even though it was Christmas holiday period.

I placed an order a few weeks ago and had an e mail stating not all items were in stock , and how did I want to proceed .. I asked for what they had in stock and the rest to be delivered when available .. sent numerous e mails without response and their customer services telephone number is constantly engaged and impossible to get through .. will be instructing trading standards if this is not received this week .. appalling customer service and will never shop with them again !

Ordered 7th December, was told my item was out of stock a few days later. When I go online today, I’m still able to order my item?? So it can’t be out of stock. No response when I contact them and asked for an update. 1 week to go till Christmas and my husband won’t get his present by the looks of it. Unimpressed.

placed an order for wine and gin glassses on 30 nov 23 not heard anything sent 2 emails still nothing no response, tried calling get cut off, absolute joke so i will be contacting my bank

I much like the other people on here ordered 1st December only to receive an email saying it was out of stock and would be 7-10 days and have still not received the item . I have emailed more than once with no response and also phoned and the phones are cut off.
They have however taken my money , this was a really important Christmas gift and I’m not sure I will be able to get another one in time.

It would be better to state the item is out of stock rather than take peoples money and not send out the items particularly at this time of year when most will clearly be Christmas gifts. Very disappointing when I could have got it else where but try to support smaller businesses and will now not have that gift so won’t be doing that again!!

Buyer beware!!
Similar to other 1 star reviews - ordered 30.11.23 and received email next day advising 7 to 10 day lead time.
Now unable to contact them as nobody is answering calls. Was a Christmas gift so really disappointed, will be requesting refund via PayPal
* update*
They tried to send item to me even though they had not replied to any of my messages etc. Relieved that I had not been scammed. Eventually they replied to me and apologised and quickly refunded me. Increased rating to 3 stars

I ordered a carafe on 25/11/23 and have still not received it. I’ve emailed them several times now. The first time I received a reply saying it was out of stock and should be a 7-10 wait. I tried emailing since and now no reply. Not sure if this is a scam site. 😡

Order placed 14th Nov. Got Standard email as per most other negative reviews received stating products not in stock. 7-10 day lead. 12 days later np updates I eventually got through to CS and was told items had arrived were waiting to be stocked and then picked. A week later still no items, lengthy hold no answer to calls. Emailed and got a call back saying not everything was in stock but they'd send what they have got. A further week later call after call after unanswered calls I am still awaiting goods. Seem they'll quickly take your money for items they clearly haven't got and then fail to supply. Feel sorry for the CS team who clearly cannot keep up with this companies incompetence.

Placed a order on 11/12/23 for Anton Studio Glass wine glasses only to be advised following day out of stock and advising hopefully back in stock 4 - 6 working days really require for Christmas, went back on line yesterday to check availability it enables you to still order and today received email saying same glasses where in my basket could be ordered why is this company letting you order and taking your money when they obviously don’t have the stock impossible to contact via phone and email it’s not worth the discount on trustpilot they acknowledge good reviews but just ignore the bad reviews so be warned
27/12/2023 still no communication from this company
have requested a refund no response to that either it’s
very disappointing.
30/12/2023 Have finally got a refund thank you Dan

Ordered gift 30th November, it hasn't arrived. I’ve sent emails and tried to call, no response. Very poor, avoid this company.

Like many previous customers I have also ordered a set of glasses and was told the order would take between 7-10 days. Still waiting with no reply to several emails and phone calls were not connected. I also will be contacting my bank. So disappointed ☹️

🚨 DO NOT USE THIS COMPANY 🚨they will take your money and then email telling you the items are out of stock and they will be back in stock 7-10 days later. Over 3 weeks later and I have tried calling over 20 times, each time the phone is put down on me. Tried emailing, no response. Contacted my bank and they thankfully got my money back! Terrible company they should be ashamed taking peoples hard earned money at Christmas and then not sending the products. AVOID THIS COMPANY 🚨🚨🚨🚨🚨

Terrible customer services - money taken but no product or response. After confirming the order and taking my money, they emailed to say the product isn't in stock so I'd have to wait. After telling them to cancel via email, they haven't responded in 4 days. They don't pick up the phone so I'm having to go through PayPal to get a refund.