Kinetico UK Limited Reviews 

537
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, politeness, and extensive knowledge, ensuring a pleasant and efficient service experience. Many appreciate the clear explanations provided, the meticulous care taken to leave work areas tidy, and the punctual arrival of technicians. The products are frequently praised for their reliability, efficiency, and effectiveness in maintaining water quality, contributing to overall satisfaction. However, some customers also noted instances where products began leaking or ceased functioning prematurely after a couple of years, leading to unexpected repair costs or the need for new units.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Product

Customers consistently note positive experiences with product, with many recommending the water softeners for... See more

Customer service

People report positive experiences with customer service, highlighting helpful, knowledgeable, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

We booked a service on an almost 30 year old unit. Reece came along; called with an ETA in advance. Was polite, respectful, courteous and professional. Explained in detail and answered all our questio... See more

Rated 5 out of 5 stars

Great professional service, detailed. Job done perfectly, space tied up and cleaned after work! Great timing and super polite, supportive with my many extra questions. Much appreciated!

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

537 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(537)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service by Charlie

Charlie serviced my water softener today. He did a brilliant job fixing the problem I had and making some improvements to the set up. He explained everything very clearly. He has a friendly manner and is helpful and professional. Excellent service!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The problem with my water softener could not be fully resolved because of the particular nature of my water system but the guys from Kinetico were able to provide an acceptable partial solution
Importantly, Charlie, the Technician and Alfie, his Manager put in considerable effort and did so I’m a very professional and friendly manner - excellent customer service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was the first annual service visit for our Kinetico water softener unit- Charlie was great. Polite and professional. Gave us good advice and delivered excellent service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

System Service

Our system was serviced today by Reece. He was very polite and efficient. The work was completed in a timely manner and Reece walked me through his findings in a very clear and understandable manner. Highly recommend.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Service of Faulty Softener

My engineer, Reece, contacted me to let me know his arrival time and was prompt, In spite of working in direct sunshine, on the hottest day of the year, he was happy, polite, helpful and communicative throughout the service. He explained the issue, changed a faulty party and adjusted the calibration of salt usage.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The engineer arrived on time for the service. He was very passionate and took the time to answer all my questions, providing all the necessary details. He left the place nice and clean. Excellent service!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Reece came to service our softener today. I had a couple of concerns / queries that he checked thoroughly without hesitation. He was polite and efficient. Great service!

22 June 2026
Unprompted review

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