Killer Candy Reviews 84

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items to be exactly as described and well-packaged, often with bubble wrap and sturdy boxes. Reviewers frequently praise the good selection and pricing, along with quick delivery, even during busy periods like Christmas. Several people express satisfaction with the service and indicate a willingness to order again. However, a significant number of customers report issues with orders not arriving, often being told they were lost in transit, and experiencing difficulties with communication and obtaining refunds. Some reviewers also mention a lack of tracking information and unfulfilled promises of resending orders or processing refunds in a timely manner. There are also isolated complaints about product quality, such as items being out of date or tasting unusual.

What people talk about most

Order

Customers consistently note ambiguous experiences with order, with many reporting significant issues such as... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, noting good... See more

Refund

Consumers find refund experiences to be ambiguous, with many reporting significant delays and difficulties in... See more

Service

Users describe ambiguous interactions with service, with some customers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered liquorice before Christmas and still not received it. However they have now come back to me and are delivering my order personally as I live quite close to their headquarters. You can't do bet... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. The item was absolutely perfect, arrived quickly and just as described. The packaging was great too, lots of bubble wrap and a strong outer box. I would definitely order from this s... See more

Company replied

Rated 5 out of 5 stars

Great sweets delivered within 3 hours of ordering on a FB advert. We ordered the 1 kg Pick n Mix pouches and are very happy with the quality of them. Will definitely order again 😀

Company replied


Company details

  1. Candy Store

Written by the company

Killer Candy supply a huge range of sweets and candies. Our selection of British Sweets is huge, from retro favourites to TikTok trending and everything in between you’ll find it on our website. Killer Candy also stock a great range of candies from overseas, such as a great American range and treats from Japan and the Far East. Stuck for a gift? Check out Killer Candy’s amazing gift ranges, which include the famous Skull Jars.


Contact info

3.0

Average

TrustScore 3 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, good price, fast delivery

15 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope you enjoy the sweets!

Rated 5 out of 5 stars

Quick response with emails

Quick response with emails, lovely presentation and very well packaged.

Thank you

22 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope you enjoy the sweets.

Rated 1 out of 5 stars

Rubbish delivery

No way of knowing how delivery is done order on plenty of time for Xmas and chased and find out 29/12 if it actually turns up- avoid
After a week of communicating with this company their service is ridiculous! A week of emails and no solution that is based on customer needs!
Avoid this company at all costs

22 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

I have checked on the tracking for you order and it showing that the parcel was delivered in time for Christmas (it was delivered on 24th December).

If you have not received it or you need any further assistance please email info@killercandy.co.uk.

Rated 5 out of 5 stars

The pipes of peace at Christmas.

I have been searching for thr liquorice pipes for a while and was happy to find them for a good price at killer candy. The service from killer candy was fast and efficient. Very happy with the whole experience.

21 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope your enjoy your Skipper's Liquorice Pipes.

Rated 5 out of 5 stars

Happy Customer

Order came very quickly even immediately prior to Christmas. Well priced and delivered exactly as stated

16 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope the sweets are enjoyed!

Rated 1 out of 5 stars

Never received - AVOID

Ordered 2 weeks ago - marked as dispatched, never received, told was 'lost in transit' and order was on the way via Evri on Friday, Monday no and nothing has turned up and not responding to emails

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and fast delivery

Good choice of products, good price and fast delivery , thank you.. would order again !

4 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope you enjoy the sweets.

Rated 5 out of 5 stars

Unsure why such bad reviews

Unsure why such bad reviews, ordered the sweets and received the sweets a few days later. No issues and my kids are going to love the sweets for Xmas!

12 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope your kids enjoy the sweets and have a great Christmas.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. The item was absolutely perfect, arrived quickly and just as described. The packaging was great too, lots of bubble wrap and a strong outer box. I would definitely order from this shop again. Thank you very much.

6 December 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope you enjoy the sweets!

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! Terrible customer service. Never received my orders - ordered with them twice. They refuse to provide courier tracking info. DO NOT USE!

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Although customer service was very responsive I have not received my order. Three times I have been told the item has been dispatched and three times the order has never materialised. I was initially told the items were to be delivered by Evri, twice the box was never delivered and apparently went missing! I was then told the replacement would be sent with Royal Mail with proof of posting, it never arrived! Avoid buying from this company, you'll be paying for fresh air!!

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Order no 1674. Despite being told that my order had been refunded on 4th June due to non delivery I have still not received my refund. They have had my money since early May. Avoid this company as they will just rip you off

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great sweets and speedy delivery

Great sweets delivered within 3 hours of ordering on a FB advert.

We ordered the 1 kg Pick n Mix pouches and are very happy with the quality of them.

Will definitely order again 😀

31 May 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope you enjoy your sweets.

Rated 1 out of 5 stars

I would avoid this business like the…

I would avoid this business like the plague !!! Item never arrived , was told it was lost in transit which seems to happen a lot to this company judging by the reviews . Was told they would send out more but nothing arrived and now not answering my email . I shall be reporting you because I actually was very patient and said I would wait for more to be sent out . How silly was I 😡

13 May 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your review.

We always respond to customer's emails; if you haven't received a reply please contact us by emailing info@killercandy.co.uk and we will be happy to help.

I am sorry that I can't help you any further here I am not sure who you are as I don't have your details to be able to find your order.

Rated 5 out of 5 stars

Great item

Great item, packed lovely & fast delivery too. Thank you.

1 May 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your review and purchase. Enjoy the sweets!

Rated 1 out of 5 stars

Omg do not waste your money

Omg do not waste your money.
After over two weeks no order received,they have stopped replying to emails regarding my order,they should be reported to trading standards on the 7th they said that they had issued me a full refund,10 days later still no refund received!!

7 April 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

I am sorry for the issue that we had with your order. I have checked and you have definitely been refunded by us. If you need any further assistance please contact us by emailing info@killercandy.co.uk.

Rated 5 out of 5 stars

Really good!

Not sure why they have so many bad reviews, my order was super quick, spot on, and a great price.

4 April 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your review and purchase. I hope you enjoy the sweets.

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