Do not buy this product
Do not buy this product. It was faulty and the company are refusing to give me their return address so I can send it back. Do not buy from this website.
Reply from Kidkid
Hi,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We’d like to clarify that after receiving your message, our customer service team contacted you on 7 February and has already offered a full refund without requiring the item to be returned, in order to resolve the issue as quickly and smoothly as possible.
The refund is being processed via your original payment method and typically takes 3–5 working days to appear, depending on your bank or payment provider.
We sincerely apologise for the poor experience and appreciate your patience. If you need any further assistance, please feel free to reply to our email — we’re always here to help.
Kind regards,
Kidkid Team