Kick Game Reviews 

Owed £400 for trainers sold on the kick game website. No response from Kick Game, no payment.
Just crazy how they are getting away with this. Daylight robbery...

ID 906886 and ID 897455

DO NOT SELL WITH THEM! YOU WILL LOSE MONEY!

Deeply disappointed with this company. I placed an order only to be told afterward that it couldn’t be fulfilled due to a so-called “stock discrepancy.” With such limited inventory, this shouldn’t happen unless they simply choose not to honor the order. Taking payment first and sorting out stock later is a complete waste of customers’ time.

After waiting around for an item that never arrived and jumping through pointless hoops, the only “resolution” they offered felt like an insult—something that did nothing to make up for the time they wasted. Their deals come off as a classic “too good to be true” situation, and unfortunately, that’s exactly how it turned out. Overall, the experience was appauling and left me feeling misled.

I have sold a pair of trainers via kick game they have received £350 for these trainers and owe me £300 i have had confirmation that they have received my trainers but have not paid me, I have tried contacting kick game via email 4 times and had no response, I have also tried phoning but there is no working contact number available they have also revoked my access to my selling portal to access the transaction details and status and are stating my info is incorrect yet will not allow me to re assign a new password, this all seems very suspicious to me and I am not sure how a company of this scale can get away with this as I have since found out online there is a lot of customers who are enduring the same process. I wish I had seen these reviews before trusting kick game with my product as they seem to have no care for their customers.

Just a follow up from my previous complaint, kickgame don’t reply to any emails regarding anything but as soon as there is a bad review they are very quick to report my bad review! How long will kickgame be aloud to just steal from people and try and cover it up, they’ve also switched all comments on instagram so people will stop commenting!

Bought a pair of trainers at the Covent Garden store (when it was open) for £300.
When my son grew out of them I tried to sell on Vinted - they got authenticated and were found to be fake!

I purchased wheat 6 inch premium Timberland boots which came scratched in multiple places and also had some sort of stain on one side - I was really let down.

I initiated a return and still do not have my returns label... I messaged their team and they told me the returns label is automated, and that timberlands "come this way from the manufacturer", which I strongly disagree with.

All I want is my returns label so I can send these back and get my refund, it is taking too long to generate!

Usually return labels are immediate upon a return request, but not with these guys.

I personally Won't be coming back, I'll just be paying extra and getting my stuff directly from the main supplier in the future.

I have sold two pairs of shoes on this platform and still haven’t received my payout after several months. I’ve sent multiple emails and received no response at all. This is completely unacceptable. Please resolve this immediately or I will have no choice but to escalate the matter further.

Dear Kick Game,

The issue that I have experienced was: I sold an item to Kick Game, but the payments for these orders remain outstanding for months despite repeated follow-ups. No payments have been made.

The constant delays and lack of communication have also caused significant stress and wasted time chasing payments that should have been processed months ago.

If my payment is not settled immediately, I will have no choice but to escalate this matter further. I will pursue legal action to recover the funds owed to me within the next couple days.

Absolutely shocking site to use, been owed hundreds for over 4 months now and they won’t reply to any of my emails or messages that I’ve sent multiple times!
I’m awaiting payouts for: #788855 & #788805 & 788833

And to make thinks even worse it not won’t let me log into my account anymore.

If not responded to then I’ll have to take this further.

Worst experience ever with a retailer. Sold an item in July 2025 (Item #913493), still haven’t received a penny 4 months later. No response to emails, no stores to attend, no telephone number to call. I also raised a data subject access request which has been completely ignored.

I ordered an Essentials hoodie from Kick Game for 122.99 and was shocked by the quality — it appeared fake, worn, or sun damaged. I contacted customer service with photos and requested a refund, but only received repeated messages saying it was “escalated to management.”

After days of no progress, I raised a chargeback through my bank. Kick Game then emailed saying they had “processed a refund” but that I needed to cancel my bank claim before they could release it, and also claimed to have a “zero chargeback policy.” Retailers cannot withhold a refund simply because a bank dispute has been raised — these processes are separate.

My bank has issued a temporary refund while they investigate. This has been a frustrating experience, and the misleading communication makes it clear to check reviews carefully before ordering.

I had sold a pair of trainer via kickgame and passed authentication before a month ago, and didnt got any payout, no email reply , no ig and facebook reply.!
dont sell anything on the platform!! totally rubbish!

千其唔好用呢間垃撚圾平台去賣鞋,賣完唔會過數俾你,唔會覆你EMAIL ETC..!!!

1/12/2025
Update
Kickgame platform shut down , not able to login to dashboard.
No reply email/ig/X , no payment.
I will pursue legal action to recover the funds owed to me in this week.

TERRIBLE TERRIBLE SERVICE!
They insist on using Dpd which is the worst delivery service which makes kick game complicit by default every time. This is the third time this is happening ordering from kick game, more fool me, NEVER again!!!

I would never purchase from Kick Game again due to their poor customer service. DPD have delivered my return (It was a fully tracked return) but Kick Game say they don’t have it so they are not issuing my refund. I have to wait for them to sort with DPD.

Ordered some ramelzee dunk highs for £309 and got an empty box on my doorstep. What a scam set up! My bank have set a fraud team at them! Do not buy from them!!

Used kickgame seller platform to sell a pair of trainers, I was told I need to send item within 2 days which I did. Authenticated and sent to buyer, received email up to 14 days for payout nothing had been received says draft payment on my seller portal.i have emailed numerous times, used there website 'contact us' section received email confirming I've used this portal, contacted via instagram, jumped in there comment section also to get a response absolutely nothing at all. Please do not use kickgame of you want to be paid at all. Small claims court, financial ombudsman.

Excellent delivery time and when item returned for an exchange size again delivered very quickly! Would recommend and will use again !

Ordered an item haven’t recieved it 2 weeks later, attempted numerous contact on their customer email support, their Instagram & social media handles and contact with them becoming elusive. Currently in the process of sorting this through a third party for a constructive resolution. Hopefully they can just provide the update or whereabouts of my order or just deliver the parcel I’ve paid for. Wish I looked at the reviews before hand.

I have today initiated a claim via the Small Claims Court against Kick Game, for the money I’m owed for a pair of trainers I sold in May.
I have contacted Kick Game multiple times - email, Facebook, instagram - and all communication just goes ignored.
I’ve been left with no choice but to initiate a claim via the Small Claims Court for the money I am owed, plus interest, plus the claim fee - so you’ll be hearing from them very shortly 👍🏼
(Transaction number 907316).

Delivery took a very long time to come and when it did come the way it was packed was not impressive as it was a gift the zip bag was broken and the tag on the inside was half ripped