Kick Game Reviews 

First time using kick, paid for fast shipping and it’s been 4 days and order has not even been shipped yet and I go on holiday. This is dreadful service, no response from customer service either.

I ordered a pair of cleens from kick game recently - as expected my payment was taken immediately and I received an email to provide confirmation of the order and total amount paid. Next day I received an email saying that in fact they did not have the shoes in stock so could not fulfill my order. But I could have a full refund of the value in store credit with an additional 10% off voucher. (What a joke!) I emailed straight away to say that I wanted a refund. Not store credit as I was less than impressed with the situation I had now found myself in. I have now waited a week to recover my refund which has been confirmed today minus £5.99 that was paid for postage. Nothing was posted. Surely I am not being unreasonable to expect a full refund! Kick game up your game. Terrible customer service from start to finish!

Good staff, helpful and would recommend to family and friends.

I ordered a pair of trainers that I ended up returning the same day that I received them as they weren’t the correct size.
This is where my issues began; I returned them, had no confirmation they had received the package, I had the chase them on email multiple times. Then when they did confirm them had them (15 days after it had arrived to them based on the couriers tracking). They then confirmed it will now be refunded within 10 days. I wait 14 working days, and still, no refund. I chase them again, and magically, that day I get a refund, but not for the full amount, they decided to deduct money from the refund for unknown reasons, no mention of this in prior communications, and I have since been ignored since querying this. The deductions were in addition to the expected shipping not being refunded.

I am no 30+ days into the return & refund process and have not even the correct amount.

Avoid Kickgame where possible.

Placed an order to then be told the next day the item is not in stock.

From Kick Game:
In regards to your refund, we would like to offer you a store credit refund as an option. This way, you can have a store credit for future purchases or repurchase a different size. If you prefer a full refund, we will proceed with that request and coordinate with our refund team accordingly.

Trying to offer a store credit when they don't have the item I ordered is shocking.

I responded saying I want a different size or a full refund and have had no response yet.

Kick Game respond to my email and refund me asap.
Highly unprofessional to not have a system to be able to manage your stock levels correctly.
I strongly advise to order elsewhere.

Would give 0 star if I could. Just shy of a year now waiting for payment for trainers I sold. Absolutely disgusting!!!

Order was deemed missing finally after 3 MONTHS HARRASING THEM TO CHASE IT, they refuse a refund (although it was a guft no lomger needed 3 months later) so i accept a replacement that im planning to return for the SAID REFUND, they then send it under the old order number so I CANT return it either. Pretending to help me find the answers byt dragging their feet so the TWO WEEK return window passes and they dont have to help me at all 👍 AVOID IF YOU VALUE YOUR MONEY AT ALL

I have still not received payment for my order that was authenticated back in October 2025 for which I have repeatedly followed up via emails to receive no response. It is now almost 6 months and I still have not this payment for my item which was sent via DPD on time to Kickgame. The emails are all being ignored and to make matters worse, it seems the platform has been deactivated. Please either return my item to me or make the payment as promised at the earliest before this matter is escalated to the relevant authorities.

I have been waiting over a year for payouts on multiple completed orders, despite repeatedly contacting customer service. My emails have gone unanswered, and there has been no clear communication, explanation, or resolution.

The outstanding order IDs include:

853511

853512

853504

853236

This lack of response and accountability is extremely frustrating and unprofessional, especially for a company operating in the resale space where trust is essential. Sellers should not have to chase payments for months on end, let alone a year.

Until Kickgame improves their seller support and actually pays out what is owed, I would strongly caution others against selling through this platform.

I have five outstanding payouts from KickGame for the following orders:

#921310
#913901
#921314
#921313
#921312

All orders were sold via KickGame’s consignment platform, all for the same item.

it has now been over 6 months with no payment whatsoever.

I have sent 10+ emails and attempted to contact them across multiple platforms. ZERO replies. No updates, no explanations, no accountability. They continue operating as normal while completely ignoring sellers they owe money to.

This is beyond unacceptable. Sellers fulfil their part of the deal, items are sold, and then KickGame simply does not pay out. Based on other reviews, this is clearly not an isolated issue.

Until this is resolved, I strongly warn others:
Do NOT sell on KickGame. If you value your time and money, stay away.

KickGame — if you’re reading this, pay what you owe and respond.

TERRIBLE COMPANY, THEY OWE ME OVER £3,000 IN PAYOUTS, IVE BEEN WAITING SINCE 2025, DO NOT SELL WITH THIS COMPANY I REPEAT DO NOT THEY WILL TAKE YOUR MONEY

Customer service saying I was abusive because I was only asking questions about my order wanted to cancel was told it was ready to post so couldn't cancel today i received email saying out of stock other people warned me about this shop after ordering off ebay read reviews before ordering stay away this shop on line on ebay because you just get messed about

Excellent customer service. After contacting kick game to let them know I was sending back trainers that were to small
They agreed to send bigger size out to me before I even sent the smaller size back as I was in a rush to get them for a race

Normal procedure would be exchange once they received trainers back from me.
Great service will definitely use again

Don’t trust - offered new running shoes at a great price via eBay and took the order only to cancel it 6 days later stating the item is out of stock or damaged. Clearly not the case as the size and model is available across the largest major retailers including the manufacturers own site. If you see a great deal … expect no news and then a cancellation. I have seen several similar reviews.

I have never been on the sight befor in my life and had £134 taken out by direct debit now stuck on what to do

I ordered a fear of god essentials hoodie and tracksuit bottoms for my son for Christmas.
The items were delivered on December 3rd.
On Christmas Day we realised the hoodie was too small.
I emailed kick game regarding us wanting to exchange for a bigger size, not a refund but just an exchange.
I was emailed back saying we were over the 14days and no exchange possible.
I feel for over the Christmas period this is a joke, and we are left with an expensive Hoodie that is useless to us.
Not a happy customer and I will never use them again.
AVOID AVOID AVOID!!!!!!!!

IID : 893531

I sold a pair of Jordan 4s on their website in Mid july 2025. It has now been 5 whole months of emailing trying to get through to their customer support team and exhausting any and every option and yet i still haven't received payment at all. They dont reply or send any sort of update and now i cant even login to my Seller portal.

You guys owe me money please kindly reply to my emails and SEND MY MONEY.

Everyone else stay fair away from this company they are stealing stock and not paying at all. Resolve my issue and pay me my money now.

Dear Kick Game,

I am writing to express my extreme frustration, disappointment, and anger regarding the shocking level of unprofessionalism I have experienced as a consigner with your company.

I have been waiting since May for payments on multiple items that I sold through your platform. To this day, I have not received a single payout, nor any meaningful update or communication regarding the status of my funds. On top of this, I am now unable to access my Kick Game account entirely, which has made an already stressful situation even worse, and has prevented me from reviewing my orders or tracking any progress.

This ongoing lack of payment has put me in a financially damaging position. The total amount owed to me is not small, and it has slowed me down significantly both personally and professionally. It has also had a serious mental impact, as I should not be left waiting for months for money that rightfully belongs to me — especially from a company of your size and reputation.

Your complete lack of updates, communication, and transparency is unacceptable. A business that handles consignments has a responsibility to operate with professionalism, reliability, and integrity, yet my experience has been the opposite.

Payout examples include:

#920236 - £173.35
#908792 - £229.90
#918573 - £190.75
#918572 - £190.75

And many more…

If I do not receive an immediate update AND the full payout owed to me after contacting the Kick Game representative I have been emailing, I will be forced to take formal legal action without further warning.

This will include — but is not limited to:

initiating legal proceedings to recover the owed funds

filing complaints with relevant consumer protection and business regulatory bodies

and attending the Kick Game warehouse in person (where consignments are sent and authenticated) to pursue this matter directly.

If necessary, I will also escalate this alongside other consigners who have experienced similar issues.

I expect an urgent reply and immediate action. This situation has already gone far beyond what is reasonable, and I will not tolerate any further delays, excuses, or lack of communication.

I’ve been disappointed with my experience as a seller on Kick Game. I’ve had delayed payout times well beyond what was originally promised, and there has been no response to multiple emails I’ve sent to support. There’s also no live chat option for sellers, which makes it difficult to get help.

I hope the company improves communication and support for sellers.

I am currently in the process of taking this matter further legally. I expect someone from the Kickgame team to reach out to me within the next 48 hours regarding my payouts…

Still no response from Kick Game after my final notice email and multiple attempts to contact support.