Kibertan Reviews 73

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were let down by their experience overall. Many people found that the products received were not genuine, often arriving in poor condition or not as described. Customers also reported significant problems with their orders, including items not being delivered, long delays, and incorrect sizes or products. The website itself was frequently criticized for being misleading, with many reviewers expressing concerns about the company's practices. Additionally, the delivery service was unreliable, and attempts to contact the company via phone or email were largely unsuccessful. However, some customers did report receiving their ordered items, with a few even expressing satisfaction with the quality and comfort of the products they received. These individuals mentioned that their shoes were light, comfortable, and supportive, and that the ordering process was easy with quick tracking details and well-packaged deliveries.

What people talk about most

Product

Customers had negative experiences with product, frequently reporting that items received were fake or... See more

Order

People report negative experiences with order. Many customers express significant dissatisfaction, with... See more

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers report that their... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report that the company is uncontactable, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Should have read the reviews before ordering.... ASICS nimbus GEL ordered 3 weeks ago now, tracking number is blocked and no replies from several emails i've sent....obviously not a genuine company.... See more

Rated 1 out of 5 stars

If I could give 0 I would! Ordered some trainers, delivery advertised as 5-7 days. After nearly 4 weeks and several chasing emails where I was told they were stuck in customs from China and intern... See more

Rated 1 out of 5 stars

I’d give it zero if I could. Tried to return wrong size of trainers. Very difficult, non communicative customer service. Eventually accepted return but address given doesn’t accept incoming parcels, s... See more

Rated 1 out of 5 stars

Do not trust! Scammers! This company is a rehash of Gainlier & they’re not to be trusted. If you order from this company, you will receive counterfeit goods & they will not reply to your return reques... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

73 reviews

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Rated 1 out of 5 stars

TERRIBLE COMPANY - DO NOT BUY

Terrible company. Do not buy from here.
I ordered some birkenstock shoes. Took 3 weeks to arrive after some chasing and when they did they were too small. This was the first alarm bell to go off. I have many pairs of birkenstock,all the same size and these were too small. The quality was not good either. Not genuine product.
I have been trying to return them since
the day I got them (now about 3 weeks). They either don't answer your emails or try and offer you a discount to keep
them. I am still trying to return them.
I should have read all the reviews.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!! Ordered a pair of shoes 2 weeks ago and haven't received. Tracking number does not work.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Very professional website claiming to be in Marlow. They’re not. You get a fraudulent tracking number for non existant goods. Going through the process of. Chargeback with bank. Fortunately only £55, but big lesson as normally quite savvy with this kind of thing but not today!

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Why is this fake company operating in…

Why is this fake company operating in our country UK, why is our online regulatory system not shutting it down, I recently ordered a Hoka clifton 10, then cancelled it, their email is fake, their uk phone number is fake.
I want the UK to ban such unprofessional & fake sites, I asked for a £80 refund, no delivery has been done, it's been more than 25 days, where & to how do I complain someone advice me, I can't believe a dubious chinese company such as kibertan is allowed to rip off vulnerable people with their scams.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. They do not exist at the address given. Google earth shows Empty address/ Superdrug stores in Marlow. E mail address of company is a gmail address. Fake goods from china if your lucky. Probably nothing will arrive tho. My china post tracking link didn’t even recognise code provided. Just a total scam.

5 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of Hoka running shoes…

I ordered a pair of Hoka running shoes on the 20/09 still no contact regarding delivery.. I've emailed their customer service with no reply and checked Google Maps on the address it comes up with Superdrug shop on the High St Marlow.. reported to fraud online and credit card to have refund , HOKA should be reviewing other sellers who claim to sell their brand

20 September 2025
Unprompted review
Rated 1 out of 5 stars

ASICS GEL 27 Ì have not received anything I received…

Ì have not received(Asics Gel 27) anything I received two emails all very nice how they were at customs and may take a few days to clear.But I believe this is a scam company the customer service do not respond a joke NOT FUNNY. I wish I had read people's comments before I placed my order DO YOURSELVES A FAVOUR AND SWERVE THIS COMPANY

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

Still no sign of the trainers i ordered, emails ignored and phone rings once then goes dead.

Avoid!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company
Ordered a pair of ASICS they arrived eventually box damaged, label looks suspect, trainers didn’t fit, tried to return 3 weeks later still being fobbed off or ignored with excuses, no return address provided it’s all a scam. Avoid at all costs

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Is the site a scam?

I ordered Hoka trainers on 25 and therehas been no update regarding delivery. There has been no response to emails. I have tried to contact by phone but there has been no response. I feel I have been scammed,

2 October 2025
Unprompted review
Rated 1 out of 5 stars

If you want to buy fake goods then this…

If you want to buy fake goods then this is the place to shop. I bought some Hoka Goats Speed and after 3 + weeks they arrived from China in a silver bag. They didn't even go to the trouble of trying fake a box. The quality is embarrassingly poor, I am not sure they would be safe to even walk in.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of Hoka running shoes…

I ordered a pair of Hoka running shoes on the 21/09 still no contact regarding delivery.. I wish I had read the reviews I'd of ordered locally and would of had them now. I've emailed their customer service with no reply and checked Google Maps on the address it comes up with Superdrug shop on the High St Marlow.. says it all..

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Hi this is now going on for three weeks…

Hi this is now going on for three weeks I ordered a pair of hoka s unable to contact this retailer by phone or e mail not sure if the shoes are coming or not as tracking is more as less useless. If your looking anything do not use this site as far as I can see this is a scam.
WARNING ⚠️ this is a scam

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Please do not use.
I ordered some trainers and they never arrived. They have not responded to any emails. I feel very stupid.

28 September 2025
Unprompted review

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