I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turna... See more
Company replied
Company details
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Response was quick and helpful…
Response was quick and helpful everything we hope to expect
7 April 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Warning ⚠️
Warning ⚠️
Worst company ever.
Will rip you off and over charge for everything and then they don't even honor there policies
21 August 2024
Unprompted review
Reply from KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Refused to pay out for my car
Refused to pay out for my car! I am 74 year old pensioner. Left me waiting for a year to tell me I'm entitled to nothing. Why bother paying fully comprehensive insurance? If they decide your car is worth nothing. You took away my independence not to mention the stress. Shame on you and all who said this was ok
15 May 2025
Unprompted review
Reply from KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Takes a lot of effort to reach out to…
Takes a lot of effort to reach out to them and get a reply! Sadly didn’t even get the insurance. I suggest you better look out for other insurance providers. This is very bad
29 May 2024
Unprompted review
Reply from KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Reply from KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Terrible company
Terrible company. Avoid
Bad communication and refused to pay out
2 April 2025
Unprompted review
Reply from KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Got temp comprehensive insurance with…
Got dtemp comprehensive insurance with them had an accident writing my car off and they have refused to pay out after over a year of waiting. Use someone else would be my advice
15 May 2025
Unprompted review
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Paid for fully comprehensive insurance
Paid for fully comprehensive insurance. Sadly car got totalled. They refused to pay a penny! Terrible customer services your lucky if you even get through to a person or a reply!
The wait for them to tell us we weren't getting anything was 13 months! Avoid
15 May 2025
Unprompted review
Reply from KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
We are currently seeing an increase in suspicious and fake reviews. We reserve the right to take legal action where necessary on any reviews not based on a real customer experience.
Regards
KGM
Efficient handling of claims processes
Hi. Very efficient; every step in the claims procedure was handled quickly and without fuss.
9 April 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Much improved service over claim a year…
Much improved service over claim a year or two ago
20 April 2025
Reply from KGM Insurance
Thank you for leaving us your feedback.
Kind Regards
KGM Underwriting Services
I had to repair the vehicle myself as…
We had to repair the vehicle ourselves. The claim started end of March. For two weeks heard nothing. Had to call again and then after 18-day silence, we had to repair the vehicle ourselves.
It was enough stress from the fact that the vehicle was broken in (the cargo door was roughly cut to get an access) and no support from underwriters for such a long time made our working lives challenging indeed.
Case reference # KGM2036192
29 April 2025
Unprompted review
Reply from KGM Insurance
Thank you for your feedback.
The reference provided does not relate to an incident such as you describe?
At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Fantastic job
Thanks for everything Motofix where superb in keeping me informed and did a great job 10/10
26 April 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
I had a temporary insurance on my new…
I had a temporary insurance on my new car when I bought the car from Arnold Clark. I was driving home and I was stationary on the traffic lights when a car hit my car. I contacted kgm insurance and explained what happened and give all the details and I told them it was not my fault and the call handler even said it wasn’t my fault. First it took nearly 2 months for my car to be taken to get fixed and now they say I have to pay £500 excess because I am claiming on my insurance. I have never said I am claiming on my insurance and I have always said 3rd party was at fault and everyone looking at the claim can see. I am very angry and upset at what is happening and I will be complaining to financial ombudsman if this is not resolved and everyone knows you don’t have to pay for excess if it is not your fault. This is the worse insurance company I have ever seen don’t want to listen to you never reply to emails or calls. Keep away from this company!!!
25 April 2025
Unprompted review
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
arrogant and unsympathetic
I had a terrible experience with this insurance company after my motorcycle was stolen. Despite clear CCTV evidence, it took them two months to contact me, only to offer a ridiculously low settlement. They claimed ignorance about my bike's history. Even after I provided detailed information and prices for similar bikes, they continued to lowball me. They even sent a comparison with over 30,000 more miles than mine. When I challenged them to find a like-for-like bike at their price, they had no response. It took four months to finally receive a payout. Throughout this stressful period, their customer service was arrogant and unhelpful. I will never use this company again.
21 December 2024
Unprompted review
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Efficient service and quick repair
Really quick response after the accident with the vehicle repaired within a week. Everything clearly explained over the phone and regular updates sent by email. Highly recommended.
8 April 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.