Really good experience. From initial claim (logged after 5pm) to final repair and delivery of my car back to my address took a total of nine days. Communication was excellent, through email, text and... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Prompt response including pick up of my vehicle and drop off of courtesy car. A difficult repair was done in just 2 days. When returned i queried an aspect of the repair that i wasnt happy with. No qu... See more
Company replied
AE Smith Bodycraft Ltd customer care was excellent from the moment I booked them until collecting my car today. They kept me up dated at every step of repair. The staff were so helpful and very polite... See more
Company replied
I took my Mercedes Sprinter minibus to Capital Auto Repair to have some insurance work done as they were my insurers ‘Markerstudy’ approved repairer. From the moment I arrived my vehicle and I was t... See more
Company replied
Company details
Written by the company
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Contact info
45 Westerham Road, TN13 3QB, Sevenoaks, United Kingdom
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4.4
Excellent
6K reviews
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Polite staff and we were kept informed…
Polite staff and we were kept informed about the progress of the repair.
15 April 2026
Unprompted review
Really good customer service ,super…
Really good customer service ,super easy to upload pictures. Good communication and super quick to pay out
6 April 2026
Fantastic service, exceeded expectations
From the moment I reported my accident I received great care and support. I am so grateful, a horrible situation was made so so much easier with excellent communication and resulting in a prompt settlement. Thank you!
28 March 2026
The politeness and helpfulness of Amy…
The politeness and helpfulness of Amy at Bodmin repairs, and the speediness and fantastic repair of my car.
Well done all of you at Bodmin repairs!
17 April 2026
Unprompted review
As you know I am not expert But on my…
As you know I am not expert But on my view they’ve done very good job. As well I really appreciate for their dealings, explanations &as quick as possible . Great team work 👍👍👍
Thank you
GS Sidhu
17 April 2026
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Would definitely recommend.
17 April 2026
Unprompted review
First class
From start to finish everything has been perfect. My car was repaired and everything looks like new. My mother is very happy with everything.
20 November 2025
Unprompted review
Brilliant job
The repair to my car was to an excellent standard. The company Steer group made an amazing job of putting my car back together again. The company went above & beyond. I also have an excellent warranty on the repair.
27 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really good experience
Really good experience. From initial claim (logged after 5pm) to final repair and delivery of my car back to my address took a total of nine days. Communication was excellent, through email, text and calls to me.
Clear process in place and good customer service.
17 April 2026
Unprompted review
Reply from Markerstudy
Hi Deborah, we're happy to hear that you had a good experience. It's great to know that the claim process, repair work, and delivery met your expectations. We appreciate your feedback on our communication and customer service. Thanks, Dane
Staff were great
Staff were great made everything simpler and reassuring. Text messages were somewhat abrupt and intimidating
9 April 2026
Unprompted review
Reply from Markerstudy
Hi Tamsin, we're glad you found the staff helpful. We appreciate your feedback about the text messages and will review them to ensure clarity and a more reassuring tone. Thanks, Dane
Awful company with no scruples
I took out a motorcycle policy 3 weeks before the renewal was due and then sold the bike. I then cancelled the policy 2 weeks before the policy was due. I got back £19 back from a £70 policy. In addition I had to send them photos of the inside of my garage showing the bike inside.
They are the wordy thieving insurance company I have ever dealt with.
Avoid at all cost!
2 April 2026
Unprompted review
Reply from Markerstudy
Hi Steven, we appreciate you bringing this to our attention. We're sorry to hear about the unexpected outcome with your motorcycle policy and the refund amount. We'll review the details regarding the premium calculation and documentation request to see how we can improve.
If you would like me to look into these issues, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Excellent communication at all stages of the process
I was kept fully informed throughout the whole process from setting up of the repair, each stage of the repair and the completed work. Organisation, communication and the work completed was impressive. This made me feel confident in the companies involved and the outcome.
9 April 2026
Unprompted review
Reply from Markerstudy
Hi Jackie, we're happy to hear you were fully informed throughout the repair process. It's great to know our organization, communication, and completed work were impressive, making you feel confident in the companies involved and the outcome. Thank you for your positive feedback. Regards, Dane
Very slow service
Very slow service, it took a month to complete, very little communication as to what was going on. Also my tracker showed that my car was in sainsbury’s car park for part of that time
3 April 2026
Unprompted review
Reply from Markerstudy
Hi Alan, We regret the slow service and communication issues you experienced. We would like to investigate the delay and the vehicle's location to improve our processes. If you would like me to look into these, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Very pleased with the outcome of my…
Very pleased with the outcome of my repair, the work was fantastic and they even cleaned tge xar inside and out, brilliant 👏
14 April 2026
Unprompted review
Reply from Markerstudy
Hi Clive, we're very pleased you are happy with the repair's outcome and that you found the work fantastic. We appreciate your recognition of the car cleaning. Regards, Dane
Why 4* not 5*
Pre check in etc very easy. At drop off, loan car was ready and waiting, again very easy.
Here is where it is 4* not 5*
I was told the repair would be a week.
A week later I got an email to say the repairs had started🥴
When questioned, that week had been physical assessment and then waiting for insurance to give the go ahead. This was not made clear to me initially. I have explained this directly and hope they have corrected making this clear for future clients.
Bottom line - would I recommend- YES
Their repair work is immaculate 👍
If I ever need this service again I would definitely choose to use them again👍
9 March 2026
Unprompted review
Reply from Markerstudy
Hi Les, we appreciate your feedback and are glad the pre-check and loan car process was easy. We regret the initial repair timeline wasn't clear regarding the assessment and insurance approval. We'll address this to ensure future clients have a better understanding. We're happy our repair work met your standards, and we appreciate your recommendation. Thanks, Dane
Reply from Markerstudy
Hi Ali, we're glad you received an amazing service. We appreciate your feedback. Thanks, Dane
Great job and great service
Great job done and very friendly staff slso my car was valeted when i went to puck it up.
11 March 2026
Unprompted review
Reply from Markerstudy
Hi Anthony, we're glad you feel we did a great job and that our staff was friendly. We appreciate that your car was valeted upon pickup. Thanks, Dane
Helpful staff members.
14 April 2026
Unprompted review
Reply from Markerstudy
Hi Fernilyn, thanks for leaving a review. I'm glad to hear you found our staff to be helpful. Thanks, Pete
Excellent service
Repairs were carried out to a high standard, was kept fully updated throughout.
13 April 2026
Unprompted review
Reply from Markerstudy
Hi Sharon, I'm delighted the repairs met a high standard and you were fully updated. I appreciate your positive feedback and are glad we met your needs. Pete
Reply from Markerstudy
Hi Roy, thanks for leaving us a review and I'm glad to hear you are happy with the service. Thanks, Pete
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