Keskine Reviews 

119
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the skincare devices, noting wonderful, visible improvements in skin texture, firmness, and a lovely healthy glow. Many people also appreciate how exceptionally comfortable, easy, and relaxing these treatments are to incorporate into their daily routines. Some reviewers were not happy with the device design, mentioning that the face masks feel heavy and create uncomfortable pressure on the nose. A few other people also felt that customer support and return procedures needed much better handling when addressing unexpected product faults or sizing issues.

What people talk about most

Product

People report positive experiences with product, noting visible improvements in skin texture, reduced fine... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items feel durable, well-made, and luxurious... See more

User experience

Users describe positive interactions with user experience, highlighting how comfortable and easy the products... See more

Customer service

Customers had great satisfaction with customer service, frequently praising quick response times and helpful... See more

Staff

Reviewers express strong satisfaction with the staff, highlighting prompt communication and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a really lovely experience with KesKine. The product feels high-quality, gentle and luxurious, and I especially loved how hydrating the mask felt on my skin. My skin felt soft, refreshed and... See more

Company replied

Rated 5 out of 5 stars

I’ve really been enjoying these Keskine hydrogel masks. They’re really cooling and comfortable to wear, and my skin feels noticeably more hydrated and plump afterwards. I especially like using one... See more

Company replied

Rated 5 out of 5 stars

I have really enjoyed using the mask these last few months. I use the yellow light setting for generally calming redness (particularly effective over Summer) and the near Infrared setting for anti... See more

Company replied

Rated 5 out of 5 stars

I’m very impressed by the laser hair removal tool, I must admit, I have not been consistent with it but already the hair reduction has massively reduced. It’s saving me £100s from attending a salon. I... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(119)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my first experience of an at…

This is my first experience of an at home IPL. I was honestly worried that the pain free claims might not be true but they absolutely are true. You cannot feel a thing. I’m so looking forward to seeing my results - I’ve been using it every other day at the minute and I can’t wait to have a summer without having to be worried about my armpits or bikini line!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great hair removal device…

I have the hair removal device from Keskine, I think it’s great. It’s pain free as it has the cooling option and seeing really good results already. The device looks really aesthetically pleasing too and I love that you get protective eyewear

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I really wish I had read the reviews…

I really wish I had read the reviews before purchasing the Keskine LED mask — because I honestly would never have bought it.

This is by far the most uncomfortable beauty device I’ve ever used. The fit is extremely awkward: when I secure it with the strap, the mask sits at a strange angle on my face, and if I try to adjust it so it stays in place, it presses heavily into my nose. After each use, I’m left with a visible mark across my nose that takes time to go away.

The whole experience feels more like a form of torture than a relaxing skincare treatment. It’s difficult to keep it positioned properly, light leaks in, and it’s impossible to feel comfortable while wearing it — which defeats the purpose of a product you’re meant to use regularly.

I wouldn’t recommend it based on comfort alone.

2 April 2026
Unprompted review
Keskine logo

Reply from Keskine

Hi Kristina, we’re sorry to hear that you found the mask uncomfortable to use. We understand how important both fit and comfort are when it comes to skincare devices, and we appreciate you sharing your experience.

We can confirm that we have been in contact with you directly to resolve this issue.

If you need any further assistance, please feel free to reach out to our support team.

Rated 5 out of 5 stars

Great results!

Great results!
Really impressed how efficiently and professionally everything was handled. I am on my first month and already see promising results with LED facemask.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

I would advise other buyers to be careful

I would advise other buyers to be careful.

The LED mask I received had no manufacturer identification, no serial number, and no verifiable regulatory or registration details either on the device or in the documentation. I could not find any traceable product or device number online either.

Because of this, and because I considered it unsafe to use a device without any verifiable regulatory documentation, I decided to return the item.

Keskine states on their website that they offer a 30-day return policy.

I contacted Keskine several times requesting return instructions and a return label, but I did not receive a response. I am willing to return the LED mask, but without return instructions it is impossible.

!!! Using Google Lens, I was able to find the same LED mask design being sold on other websites under different brand names. This raised further concerns for me, as I could not identify the actual manufacturer or any verifiable product identification for the device I received.!!!

Very disappointing customer support and return process.

Update:
Thank you for your reply. However, I would like to clarify a few important points.

I was unable to find any verifiable information about your manufacturing facilities, certifications, or independent testing in official sources. There is no clear documentation provided, which raises serious concerns for me as a customer.

Also, I contacted your support multiple times both via email and through your website immediately after receiving the product, and I did not receive any response at all. This is why I find your statement about “prioritising my case” confusing.

At this point, I am not confident in the transparency or reliability of the product or customer service.

20 February 2026
Unprompted review
Keskine logo

Reply from Keskine

Thank you for your feedback. We’re sorry to hear that your experience did not meet the standards we uphold at Keskine.

We would like to clarify that the Keskine LED Mask is a proprietary product developed exclusively for our brand. While similar designs may appear elsewhere, these are not affiliated with Keskine and do not reflect our specifications or quality standards.

All of our devices are produced in partnership with certified manufacturing facilities and undergo strict quality control and testing processes. We take product safety, compliance, and customer trust very seriously, and we are happy to provide further information upon request.

We also apologise for the difficulty you experienced when requesting a return. This is not representative of our usual service. Please contact us at support@keskine.com with your order details, and we will prioritise your case and ensure your return is handled promptly.

We appreciate your feedback and remain committed to delivering a premium product and experience.

Rated 5 out of 5 stars

Very impressive customer service

Very impressive customer service. Extremely helpful when it wasn’t clear to me how to claim a discount. If the product is as good as the service then should make for a great present. Thank you J!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Their Customer service team went Above…

Their Customer service team went Above and beyond to help me with a product return, which fell outside their standard terms. I cannot recommend this company and its customer service highly enough. You will be in safe hands.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought the LED eye mask and LED face…

I bought the LED eye mask and LED face mask for my wife as a gift, and she absolutely loves them. She says they feel relaxing and her skin already looks brighter and smoother. Definitely a great purchase and worth it if you want to treat someone (or yourself).

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Keskine’s customer service team was responsive, professional and genuinely helpful when I had questions about the product. It’s clear they value their customers and take the time to ensure satisfaction rather than just making a sale.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought the LED face mask from Keskine…

I bought the LED face mask from Keskine for my wife as a Christmas gift and it’s been a great purchase. It arrived well packaged and feels good quality. She’s been using it regularly and says it’s relaxing and easy to fit into her routine. After a few weeks her skin looks brighter and smoother, and she’s really happy with it. Definitely a gift that’s actually getting used.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great quality product. The quality really stood out to me — it feels durable and well-made. The packaging was neat and professional, and the whole process was smooth. You can tell this business cares about its customers. Highly recommend!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using my new Keskine mask for…

I’ve been using my new Keskine mask for about 10 days now and I’m already seeing a difference. After just a few sessions, my smile lines look softer and my skin has really cleared up. I used to struggle with an oily T-zone and excess sebum, but my skin feels much more balanced now.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

My honest thoughts about the LED face mask

I can honestly say I highly recommend Keskine. I ordered their LED face mask and I’m genuinely amazed by the results it’s delivered. My skin feels fresher, smoother, and I’ve noticed fewer wrinkles around my eye area I honestly feel younger and more confident. I’m so grateful to Keskine for creating something that’s made such a difference. Even my husband has noticed the change and keeps complimenting me which says it all! If you’re unsure which LED face mask to buy I truly wouldn’t look anywhere else. The quality the comfort the visible results and the customer service have all been outstanding

19 February 2026
Unprompted review
Rated 1 out of 5 stars

I am hoping to protect other people…

I am hoping to protect other people before you purchase. We believed it was a "90-day satisfaction warranty" but that is questionable. We realized the level of penetration can cause hair growth, which I do not want hair on my face. AND it doesn't go as deep as other products. In addition, it felt flimsy and sat on my face funny where the weird angle doesn't even cover my whole face. We were not satisified. We asked for a return and were given a contradictory return policy that makes it feel impossible and extremely tedious to get our money back...they define what satisfaction is and we do not get to. If I had known there would be these hoops to jump through to return this I would have never made the purchase. Now I have a very expensive product I cannot use. Part of the policy is to send time stamped photos. I will not send a photos of myself to a company I don't trust. The policy also says I have to return it within 30 days, but I have to try it for 90 days, which doesn't work for me because I don't want hair growth.

25 January 2026
Unprompted review
Keskine logo

Reply from Keskine

Thank you for taking the time to share your feedback — I’m really sorry to hear that your experience with the LED face mask hasn’t been a positive one. That’s certainly not what we want for anyone who purchases from Keskine.

Our 90-day guarantee is centred on results because LED light therapy works gradually as skin renews over time. For this reason, we recommend consistent use for at least several weeks before assessing effectiveness. The progress photos mentioned in the policy are only requested so our support team can fairly verify use and help determine whether the device is performing as intended — they are not used for any other purpose.

That said, we do understand your concerns regarding comfort, fit, and privacy, and we never want the return process to feel difficult or unfair. If you reply with your order number, I will personally ask our team to review your case so we can look at the best way to resolve this for you.

We truly appreciate your feedback, as it helps us improve both our products and our customer experience.

Rated 5 out of 5 stars

Great results with the IPL device

I wasn’t sure about using an IPL device at home, but the Keskine IPL hair removal handset genuinely impressed me. It’s simple to use feels well-made and theres no pain whilst using it. After a few weeks I noticed slower regrowth and smoother skin which saves me time and hassle compared to shaving all the time. This is a solid buy. 5 stars from me

11 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the Keskine LED face…

I’ve been using the Keskine LED face mask consistently for the past two months and I’m impressed with the results. First of all it’s really comfortable to wear, it sits nicely on the face without feeling heavy or awkward so it’s easy to relax while using it. What stood out most to me was the visible improvement in my skin’s overall fullness and glow. My complexion looks healthier more even and just generally more refreshed than before. Fine lines appear softer and my skin feels firmer and smoother to the touch. It’s become a simple part of my routine and the steady progress over these two months has definitely made it feel worth it.

18 February 2026
Unprompted review

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