Kenwood Travel Reviews 

10,056
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and deeply knowledgeable staff who handle every request with utmost professionalism, ensuring that arranging upcoming trips feels completely effortless and smooth. Travelers frequently highlight the exceptional personal attention they receive, noting that advisors always go above and beyond to find the best deals and tailor itineraries precisely to individual needs. However, some people mentioned experiencing minor hurdles during their planning, such as encountering restrictive online reservation portals or receiving conflicting details regarding specific booking policies. A few reviewers also noted that occasional delays in communication or changes in advisor availability made coordinating certain details slightly less seamless than expected.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and highly... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, knowledgeable, and... See more

Holidays

Users consistently describe positive experiences when booking their holidays, highlighting that agents are... See more

Booking process

Clients share positive opinions on booking process, highlighting how straightforward, efficient, and... See more

Customer service

Consumers find customer service to be positive and consistently helpful throughout the booking process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was excellent in helping us organise the perfect trip. He tested endless options and gave solid advice to ensure we had the best possible combination of hotels and flights on our two centre Thai... See more

Rated 5 out of 5 stars

Well Kenwood Travel has done it again for use, third year running. Best for price by far and easy to use web site and app. In a trying year with Trump doing silly things in the middle east, Kenwood sh... See more

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,056)

936 reviews in the last 12 months

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Rated 5 out of 5 stars

Another excellent experience with Kenwood Travel

Always excellent service from the colleagues, we only ever use Kenwood travel because of this. The hotel we were looking for was not one that was on their website but Stavi went out of her way to find it and get us the best possible price, one happy customer 😃

10 August 2026
Rated 1 out of 5 stars

I booked a hotel in Dubai with Kenwood…

I booked a hotel in Dubai with Kenwood Travel & flight with BA separately. BA cancelled all flights to BA & I asked Kenwood to change my booking to 2027. I was being charged £75 for this change but my friend did exactly the same changes & was not charged £75. I emailed several times & asked why I was being charged but never given an answer. I lost my deposit of £266. As the cancellation of my flight was due to a war I should not hay been charged to change

15 July 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Sinead,

Thank you for your review. I apologise that your booking experience has not met your expectations.

Please note that admin fees are applied to all voluntary amendments. These can however be removed at the discretion of the consultant handling the change.

As your booking was separate to your friends, it was not known that the fees were waived for them.

I do apologise for any inconvenience this may have caused.

If you wish to look in to this in more detail, please do reach out to our customer service team.

Kind regards,
Kenwood Travel

Rated 5 out of 5 stars

Really positive experience so far

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someone calls you back when they say they will and sends you things straight away. Very happy with everything so far and looking forward to our holidays!

7 August 2026
Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish, very professional and the lady I dealt with called Stavi was superb! She was extremely friendly and knowledgeable and gave great impartial advice l, I will be keeping her direct line and for sure she will be my first port of call for future holidays. An all around amazing experience!!!

7 August 2026
Rated 5 out of 5 stars

Carole is amazing

Carole is amazing. Always there to help with anything I need to ask. She has booked our daughters wedding,flights, along with all the rooms for the guests. I feel like everything is very organised thanks to Carole our daughter feels alot less stressed. Thank u Carole

3 August 2026
Rated 5 out of 5 stars

Excellent customer service

Lai phoned to confirm all of the arrangements soon after I had booked the holiday online. The process was so easy and it was great to talk to someone who was genuinely interested in our booking. Thank you.

5 August 2026
Rated 5 out of 5 stars

My experience is always great with…

My experience is always great with Kenwood. Super responsive and friendly. Never make anything feel like it is too much trouble. Will definitely continue to use them and their prices are very competitive

5 August 2026

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