Kennelstore Reviews 

1,142
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the products, often finding them well-made and meeting expectations. Many highlight the excellent, professional service, noting the simple ordering process and helpful staff. Reviewers frequently commend the fast and prompt delivery, with many orders arriving quickly, sometimes even earlier than anticipated. However, some customers noted delivery issues, experiencing delays beyond the stated timeframe and poor communication regarding shipping. A few others found certain products had flaws, such as a leaking roof, rough metal edges, or missing bolts, requiring additional attention.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of the process.... See more

Product

Customers are highly satisfied with the product quality, describing items like kennels and puppy pens as... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, sturdy,... See more

Service

Users describe positive interactions with service, highlighting excellent, friendly, and efficient service... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,142)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and quality product

Exceptional service from order through to construction of the dog kennel we bought. Expectations regarding timing managed, and then did exactly what they said they were going to do when they said they would! Thoroughly recommend them.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Product

I was more than happy with the products, the transport company took 24 hours longer than expected to deliver. Not Kennelstore’s problem.

19 September 2024
Unprompted review
Rated 4 out of 5 stars

Good quality, reasonably priced

I have purchased a number of items from Kennel Store and will state that the products are always good quality and reasonably priced. The reason for a reduction of one star was due to the delayed and poor delivery by DHL, of my latest purchase.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

A wholly positive experience. A good company, great service.

Emma was extremely helpful with above and beyond confirmation I was ordereing what I needed. Their products are excellent value for money, (I have bought from them before and the kennel runs have stood the test of time with very large dogs in them. Delivery was free and very rapid on the whole set of panels.

Unreservedly recommended by me from my great experiences.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

A very helpful company

A very helpful company. i purchased a gate panel a few years ago, which got damaged this year. i contacted kennel store to ask if it could be repaired and without even asking them they sent me a replacement gate for my panel so this is a company that you can trust.
They are honest and reliable and stick to there word of life time guarantee of there products

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Every member of staff I've spoken to

Every member of staff I've spoken to, from the initial phone enquiry to the assembly team, have been so friendly and helpful. This is our 4th purchase from them as their products are second to none.
Can highly recommend. 👏

10 June 2024
Unprompted review
Rated 2 out of 5 stars

Bought oct/nov 23.

Bought oct/nov 23.
2 stars because they delivered the £4000+ kennel without wipe clean floors when I paid for it. Then they come back and put the floor in a week later but added wood trims to the edge of the floor. I complained got them to come and add plastic trims….
6 months later I’ve noticed the kennel isn’t all that weather proof as stated and it’s rotting the wood after 1 winter. Also the plastic trims they have added to the floors have all got a strip of sticky tape on and it’s all starting to peal off. Dog hairs and all kinds of puppy related dirt is now sticking to it! Not very sanitary for the animals! Would not use this company again. Overall I feel like I’ve wasted so much money on something I could have done myself a lot cheaper and better quality!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Kennel delivered and fitted

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality. Didn’t take the lads long to assemble and done a great job, even with one of the neighbors trying to make things awkward for them. They just got on with it and couldn’t have done a better job! Thanks again.

28 March 2024
Unprompted review
Rated 4 out of 5 stars

I'm so grateful to have found this pet…

I'm so grateful to have found this pet supplies store! They have made shopping for my pets a breeze. Their prompt delivery ensures that I can always keep my furry friends happy and well-stocked with their favorite items.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

The best Kennelstore around !

So far, so good ! I did take a while to make up my mind which double kennel to have, but once ordered it was easy-peasy. My border collies now have a beautiful Wymbury and a Wag elevated bed each after living in old second-hand kennels which were draughty and had begun to leak. Emma was brilliant and the delivery guys were quick and efficient. I actually commented to them that the new kennels looked very posh, and I might even move into them myself ! ! Thank you to all concerned, especially as I live in Kent so it was a long way for the delivery guys to travel. They arrived around 10am and were done and dusted by 11.30am. Brilliant job, and a brilliant product. :) :)

1 June 2023
Unprompted review

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