Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, lads who installed were great and it looks fabulous. Good quality, only thing would have been perfect would be the roof to hangover more less rain to get in through wired area. Had to put up perspex other than that highly recommend

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Kennelstore were extremely helpful…

Kennelstore were extremely helpful throughout the whole process from placing delivery, liaising of installation dates and ultimately installing the Kennel. The guys that installed were extremely polite and professional and the kennel was up and running in quickly with minimum disruption. I would highly recommend if looking for a good quality, strong and smart looking kennel.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company! Reached out to them as I had been messed around by another company and they managed to process an order and deliver all within 48 hours! (Not custom made, panels that were in stock).

Emma in the office was perfect, so polite and helpful when it was clear she was super busy. I would not hesitate in recommending kennel store and will be using them in future.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

The puppy pen

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived.
Thanks for your excellent service and all the best for the future.
Kind regards,
Paul & Anja Lyttle.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

No show on delivery

Ordered a panel for delivery 31:3 - 1:4. Needed urgently for Easter. Nothing still arrived a week on. Courier giving different reasons and company won’t use another courier. We’ve had to chase for updates. Hopefully refund much faster.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Due to customisation of the panel we expected 3-4 weeks delivery time but it arrived within a week.
Great sturdy quality and exact product description. Very happy with the purchase and the overall service. Thank you!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good service and value for money

Kennel store provided good advice on my purchase of galvanised steel kennel panels. The phone was answered quickly by someone who was able to help me. The delivery came promptly. The man who delivered it was helpful. The panels were easy to assemble. Very good value for money.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered a fixed panel and a gate panel. Very pleased with the product, the ease of ordering, and the very prompt delivery was great. Thank you.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Toughest dog beds and worth it

This is my third purchase of the Trojan dog beds over the last 5 years. They are well worth the investment as they are the strongest fabric I've found for our Doberman who loves to destroy beds.
Staff called me to double check on the colour choice before sending out. Great service and great product.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a kennel on 18th February

Ordered a kennel on 18th February, 2-3 weeks delivery. I was called the next day to say there was a delivery charge of £145 for Scotland ( although site states FREE UK DELIVERY) didn’t realise Scotland had left the UK and as it was stated on site felt the free delivery should be upheld, which it was. Now 3 weeks later I have no kennel and no delivery date because the goal posts were moved, I would only get my delivery If another Scottish order came through. I have a daughter recovering from spinal surgery and the kennel was required to get our boisterous boxer (18 month old) outside during the day in a nice warm secure environment so she could continue recovery in our living area as she is unable to navigate stairs. Very disappointed that I could still h as have waited months, so order was cancelled today and I now need to source another kennel , but I will be sure to choose a company that will deliver in their stated time frame

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

They didn't have what I ordered in stock but they came up with a solution and were very helpful. Items arrived very quickly and are just what I needed.

5 March 2026
Unprompted review

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