Keeto 

Ordered a heng balance lamp for £35.00 on the 8th October, not delivered!
This company takes your money, ignores your messages and doesnt fulfil the order. Stay away. Im contacting my bank to report fraud.

I ordered 6 pack of Workshop Towel Rolls on 5 Oct. Sent message they were on their way on 6 Oct. After that nothing. I contacted Keeto numerous times-no response. I contacted Courier who was supposed to be delivering them. Eventually, after a few enquiries, they responded by saying "parcel lost refer to supplier." I have tried in vain to find a telephone number for Keeto to no avail. This company is totally ignoring my emails and online 'contact us' forms. I want my money back Keeto. My advice to others is stay clear and buy elsewhere.

I ordered kept on the 10th of September and nothing has arrived I hope that this is not a scam

I bought a dustbin which cost me £24.99. It arrived and the quality is so poor and does not have any instructions as it is sensor opening. No idea where to put battery or what is required. Sent photos to Keeto as requested this a week ago and no response. I just want to return and get my money back. This was my first time and will be the last time. I have today received a response but to post the item back it is going to cost more than the purchase price if the bin because it needs to go back to China. The post office has quoted £20 to return which you do not get back. So please think twice before ordering from Keeto. Just to update I have sent so many emails and messages but no respond at all. I would advise not to buy anything from this company

Only gave 1 star as could not do 0. I brought a smart watch. It arrived broken this was 3 months ago. I email customer service had 11 email back asking for photos of damaged watch which I sent on July 20th or there abouts and 3.months later nothing back it cost nearly 30.00 Theydon give a monkey. The things sold are cheap Chinese knockoffs. Customer service a complete joke I have emailed them around 11 time up to today and nothing back apart from the very first email. This is for everyone. BUYER BEWARE CHEAP CRAP SOLD HERE

I purchased an inflatible pool and paid 20£ for international shipping. After a few weeks waiting for it to be POSTED and get a tracking number, I decided to contact them to see what was going on. They replied that this item could only be shipped within the UK and asked me for an alternative address in Britain. I said it makes no sense, since not only I paid extra for the international shipping, but also the adress and location were given with no issues while placing my order back then. They are now ignoring my emails and I am just wondering if I have been scamed. I would be happy with a refund, but if no one is answering my emails and there's no telephone contact, I think I might have been really stupid and wasted 60£.

I am getting very frustrated, I placed an order on 6th August for a dinosaur sprinkler for £39.99. When I placed the order it stated that I would get an acknowledgement & confirmation of delivery by email, which has never arrived. I have now filled out two contact forms asking for an update, no response. You are very rude and ignorant, why do you not respond? Why have you not confirmed order or delivery date, or even had the common courtesy to explain the delay! Another issue here is I had to give you one star as I could not give you zero stars, I would have liked to give negative stars! We all realise that in the present climate things are difficult, but there is no excuse for being so rude and ignoring your customers who want to do business with you.
An update on my order by return please.

I fail to see how you can say this issue is resolved when I still have not had an email from you nor have I had the goods ordered. So I find your altered response very offensive; you obviously do not care about your customers if you treat them with this sort of contempt. Give me an update as to where my order is, or inform me of delivery date or apologise that you cannot fulfil the order, the issue is NOT resolved until you do!!

APPALLING!!!
I would not place another order with this company and totally agree with other reviewers on bad service.
The Customer Services Dep't is appalling on returns....
I ordered a dress, which coincidentally I had seen on another well known catalogue website however the cost was too high at the time. A few weeks later I received an email from Keeto with the same advert and thought great!!! I will order it.
Well when it arrived (delivered from China) it was nothing like the glam advert which was taken off the catalogue site (exactly the same model and picture). It was very badly made, not the same materials as in the picture and sizing, well no where near what it should be. It was like a tent!
I tried to return this product within 7 days, 8 weeks on and I still have it! and all i get is a generic email....
from Customer Services, there's no contact number.
These on line shops need to be more closely monitored....
Absolute rip off!

I placed an order back in June and money taken , item still not arrived , chased three times, first time said they will look into it not replied, chased twice more no response not impressed no refund nothing !

AVOID LIKE THE PLAGUE
We purchased the 8 LED solar deck lights, however, when arrived only 4 LED on each, have emailed, sent pictures and still not resolved. No response to emails to confirm how we get refund or exchange.

Ordered 10 reusable facemasks on 27th April 2020, it’s now 10July 2020. I have contacted them at least four times And twice asked for my money back - they respond saying they are looking into the issue and will get back to me but never do - I will never buy from this company again !

I thought I had purchased a hosepipe. No goods and no refund.

Don't order from this company. I ordered 7 items, received 6 and now they are sending tracking from the third party supplier that show that ONLY 6 have been delivered. And they are not refund the money for the 7th. Just change job, this is not for you

Edit after the reply.

Now you say that the supplier shipped 6 tracking number but 7 boxes because 2 boxes were together? And after 2 almost 2 weeks you asked me for pictures of boxes and labels? Of course the boxes have been opened and thrown away. Do you realise how impossible is this excuse? Why a company should create 6 tracking number then decide the 7th box just to put it together with one of the 6? And your customer service every time contact me sounds like trying to find a new reason to not admit the cock up from you or supplier. Anyway case in Paypal is open.

DO NOT BUY FROM THEM!!!

I see Mr mike O'Grady on 6th April had the same problem as I had. I ordered quite a lot of items from Keeto and understood delivery might take longer because of the virus. I had ordered toilet rolls and when they finally arrived they were in a dirty plastic bag, loose, also a lot smaller than conventional paper. I contacted Keeto and sent a photo of them asking for a refund and a return form. They refused a refund and said because of hygiene reasons they would not accept their return so I am out of pocket having paid £14.95. Naturally I will not use these dirty toilet rolls but what I have done is report them to the relevant authorities regarding a fraudulent sale..£1.00 each for a very small toilet roll is a fraudulent sale.

Be warned! Do no not purchase anything from this shabby company.

A total joke. Ordered simple items ,still not recd. Chased them on many occasions, no meaningful response.

STAY WELL AWAY

I purchased a pair of size 10 hiking sneakers from Keeto and what they sent did not match what was advertised in terms of style, but more to the point they were not the right size. I'm actually a size 9, but thought I would go a little larger just to be on the safe side. They were way too tight and I was disappointed as I actually preferred the style they sent to what I ordered. On that basis I decided to buy another pair but wrote to the Keeto customer services to make them aware and ensure the next pair were the correct size. Their response didn't fill me with confidence and having waited several weeks for them to be delivered (which I was prepared to accept was due to the Covid-19 situation), the sneakers I received were as advertised on the Keeto website but were again too tight! I can only conclude they get their supplies from overseas and the supplier is not able to manufacture the product to UK sizes. The service from Keeto is sub-standard and I would not touch them with a bargepole. I've unsubscribed from their daily emails so I don't have to see their rubbish every day!

Really bad company too deal with. After 6 emails 3 of which ignored I still haven't recieved my goods. Keep being told to be patient ??. I've waited nearly a month. DO NOT USE THIS COMPANY

Back in October '19 I ordered 2 items of footwear and a jacket.
When they arrived, all 3 were the wrong sizes, they were way too small, and completely unusable.
I wrote to Keeto pointing out their mistake and requested a return postage label for these goods. They refused - they implied that the return was a "customer choice"! When I wrote again to press the point, they simply ignored me.
Eventually I returned the goods at my own expense (£18), with an invoice for the postage. They did refund the goods, but not the postage.
Subsequent emails were ignored. I'm still waiting.
Even more annoying than the rip-off is the amount of time this has cost me to achieve - absolutely nothing.

DO NOT BUY FROM THIS COMPANY!
IT TREATS CUSTOMERS WITH CONTEMPT!

Dreadful, Dreadful delivery service. I have been waiting several weeks for delivery of a vacuum cleaner. Have e-mailed them and asked for my money back but they are basically telling me to be more patient.
I certainly would never order from them again despite getting emails daily trying to sell me things. Stay clear of these people.

Paid £14.99 for 12 four ply toilet rolls. When they turned up they were miniature sized. Works out at approx 4 full rolls for this price!!! RIP OFF!!! Their terms and conditions basically state it's the seller not them. I wont buy ANYTHING from Keeto again. Rip off