The Mac drain unblocker was what I was looking for as we have a septic waste water system and can’t put usual treatments in it. It hasn’t been used yet but it seems good. The products arrived as promi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the website, the products and their names….”Rimfinity, Dr Dre’n”. Genius! The products work, let me feel smug about my cleaning and saving the planet. Shipping was a little slow, but happy to... See more
Excellent products, effective and affordable. Well packaging and eco friendly. Bottles are great and love that they offer a subscription services so I never have to worry about running out of dishwa... See more
Quick delivery. Great products too. Would recommend!!!! Love the eco friendly packaging as well.
Company details
Written by the company
Biotech cleaning products that don't and won't cost the earth. Vegan, ocean-safe and cruelty free, MACK refills contain no toxic chemicals, instead harness the power of good bacteria to do the dirty work for us. Range of BioPod and BioFlask concentrate refills that reduce plastic pollution and unnecessary shipping of water. MACK believe the Sea word shouldn't be a dirty word, that's why we donate back to marine conservation organisation Sea Shepherd and ensure none of our products harm aquatic life. By using good bacteria to break down dirt, scum and limescale, no nasty chemicals are used in the process, making it safe for you, your pets and the environment. MACK are proud to be Carbon Neutral and made in the UK.
Contact info
MACK G1 G2 Romany Works Business Park, bh166jl, Poole, United Kingdom
- 01202 794831
- info@keepitmack.com
- keepitmack.com
4.1
Great
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really glad there is an alternative to…
Really glad there is an alternative to the main stream products. All work really well
6 November 2023
Reply from MACK
Hi Marina. A BIG MACK thanks for the review. Please check out our socials for the groundbreaking work we are doing with Earthshot prize winners NOTPLA
Really clever and eco friendly…
Really clever and eco friendly products. Delivered quickly, easy to get setup and effective.
30 October 2023
Reply from MACK
Hi Michelle. A big MACK thanks for the review. Please take a look at our socials for the great stuff we are doing with NOTPLA
Reply from MACK
Hi. A big thanks for the review. Please keep an eye out on our socials for the great stuff we are doing with Notpla
Quick delivery
9 October 2023
Reply from MACK
Hi Maria. A big thanks for the review.
Reply from MACK
Hi Nic
Many thanks for the review. We hope you enjoy the products
I adore the laundry sheets!
Everything is as described and has always arrived promptly.
I absolutely adore the laundry sheets, I'm properly converted, so have recently changed to a subscription on those.
The washing machine & dishwasher is really effective too.
Will definitely buy again from Mack again and would 100% recommend.
3 September 2023
Reply from MACK
Hi Maya
A big MACK thanks for your great review.
Please check out our socials for the exciting work we are doing with "Earthshot" prize winners Notpla.
The toilet cleaner isn't bad but the…
The toilet cleaner isn't bad but the sprays are usless. They don't desolve fully leaving a sediment at the bottom of the spray bottle which blocks the tube redering the spray bottle usless and there is no way to unblock it.
3 September 2023
Reply from MACK
Hi
We are so sorry that you have had an issue with one of our products and the triggers blocking.
If you could contact us directly on our info@ email we will be more than happy to try and put things right for you.
Great products that arrived quickly
Great products that arrived quickly! I would highly recommend!
28 August 2023
Reply from MACK
Hi Kath
Many thanks for the review. We love that you are loving MACK.
Please check out our socials for the exciting work we are doing with Earthshot Prize Winners NOTPLA....... Gamechanging
Reply from MACK
Hi Mo
Thanks for the review and we love that you are loving MACK.
Please keep an eye on our socials for the exciting work we are doing with Earthshot prize winners Notpla
Great eco product 💚
Great eco product, no more plastic. Would highly recommend and will definitely buy again 💚💚
23 July 2023
Reply from MACK
Hi Liz
Many thanks for your review, great to hear from you. Please check out our socials for the exciting work we are currently doing with Notpla the Earthshot prize winners!!!!!!!
Great products, great service.
Really love my new Mack products, very excited not to be wasting so much plastic. I've tried them all and they work as well, if not better, than the products I was using before. Thank you Mack! Keep up the good work.
27 June 2023
Reply from MACK
Sarah!! Thanks for keeping it MACK
Love the products and ethos of MACK
Love the products and ethos of MACK!
Quick delivery. Great eco friendly packaging.
Products are great! So far I've tried the Fat Buoy kitchen de-greaser and the dishwasher tablets (which I honestly love!) Also got a cleaner for the washing machine which I'll be using soon too.
If you are looking for some simple eco swaps, then give them a go!
My daughter is asthmatic so the fragrance free / no added perfume etc is perfect for us!
We have a dog and cat too, so knowing the products and child and pet safe is a huge plus!! Thank you!
14 June 2023
Unprompted review
Reply from MACK
Thanks so much Emma! So important to keep VOC's away from paws and little ones. You're awesome thanks for keeping it MACK!
I love the products and delivery was…
I love the products and delivery was really swift.
The only thing I would say is that the spray bottles don't last so I bought my own stronger ones... just thinking from a sustainability point of view
31 May 2023
Reply from MACK
Thanks for your review Mary! We always recommend using your own bottles but ours are there if you need, made from Prevented Ocean Plastic :)
Reply from MACK
Thank your for you review & keeping it MACK
Reply from MACK
Thanks for your review & keeping it MACK!
Concept is great but…….
Concept is great but I really don’t understand why they use soo much of those filler items (polystyrene like although it’s not) in their packaged boxes? Surely it’s not environmentally friendly and an absolute pain to get rid of!
I’ve tried a few items, although definitely feel the rimfinity does a decent job, the consistency is very diluted and doesn’t feel like a toilet cleaning solution. The after shower descaler (the shining) works like a charm and does shine whatever it touches so well done to that and the toilet bomb (not guilty) also works very well. The washing up liquid requires much more work, hard to get a good foam feeling and takes time to get used to, smells great but doesn’t perform as well.
The paper labels that come with the packaging are a complete waste as even if you get a drop of water on it it rips off so better off not even providing that as again waste of resources.
Overall I like the branding and concept and definitely for someone like me who wants to reduce plastic consumption, this is a step in the right direction but I feel some work needs to get to a more economical solution as the price does add up when you’re buying multiple items.
31 May 2023
Reply from MACK
Hey Omar, thanks for your review and we're glad you're enjoying MACK. Like with all small businesses we are a constant work in progress so thanks for sticking with us! RE packing peanuts they're made from potato starch so are fully biodegradable or can be dissolved in water :)
Underwhelmed.
Seriously underwhelmed.
There’s a lot of marketing gone into this… the brand is strong but… really these are just run of the mill alternate refills. I’d recommend SMOL over this.
I bought the dishwasher tablets - unsciented and they work fine but the lack of scent is a bit meh
Laundry sheets - they work great and smell pretty good
Toilet de scale things - it doesn't work don’t bother
Surface spray - again no smell so kinda meh.
And it all came seriously over packaged in a box 3 to 4 times bigger than it needed to be.
The products are… good mostly and maybe it’s on me because I chose un scented options. But… it really feels like I paid over the odds for a standard experience. I won’t bother with them in future.
29 May 2023
Reply from MACK
Hi Steve, we're sorry you didn't get on with MACK. The main reason for our products to be unscented is we found that there was a large community of people who have sensitivities to scents so have actually found our products a godsend! And the smell doesn't make it any cleaner ;) We will however be launching a scented range soon so keep an eye on us and we'd love for you to give us another go. Like with all small businesses we are a constant work in progress and appreciate your feedback :)
Great product at fair price
Great product at fair price. I bought 4 packs of laundry sheets to qualify for free delivery, product arrived promptly. The box they arrived in was really big and crammed full of packing chips - totally unnecessary.
29 May 2023
Reply from MACK
Hi Gilli, thanks for your review! Glad you're enjoying the No BullSheets! The packing peanuts are made from potato starch so 100% biodegradable and dissolve in water :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.