Have ordered online on a few occasions now and service always excellent. My last order was delayed and staff kindly rang to inform me. Items always arrive promptly and well packaged.
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Nice experience in shop, very nice shop to walk through, also helped very much by sales person think his name was mark l. Very helpfull and friendly to talk too. Overall great experience
We wanted a replacement to our chinese stone figure (after we broke our previous one) We were pleased to find KEENS stocked them and quickly ordered one online. The price was great, it was packed we... See more
We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quick... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom
- 02890453310
4.9
Excellent
201 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service and lovely store.Noon was…
Great service and lovely store.Noon was very attentive polite and knowledgeable.
3 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Sam,
We’re thrilled you loved your store! It means a lot that you took the time to share your experience. Thanks for choosing KEENS Belfast – we look forward to serving you again.
Salesman was so helpful and friendly…
Salesman was so helpful and friendly and went beyond our expectations.
31 August 2025
Reply from KEENS Belfast - KEENS Belfast
Thank you so much for your kind words and 5-star review! We’re delighted to hear you had a great experience with KEENS Belfast. We truly appreciate your support and hope to welcome you back again soon.
It was brilliant found the staff…
It was brilliant found the staff helpful delivered everything and helped me remove the old furniture that was in the household outside to eventually be removed by the council.
25 September 2025
Reply from KEENS Belfast - KEENS Belfast
Thank you so much for your kind words and 5-star review! Our delivery staff really are great and will go the extra mile to help when they can. We look forward to seeing you again soon.
Spoke to salesman
Spoke to salesman. Told him what I was looking for. Bought unit from shop as did not want to wait for availability. Delivered the following week. Delivery drivers were excellent also.
23 September 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Cathryn,
When it's right, it's right and you just need to get it!
Thank you for taking the time to leave us this review and to mention our amazing delivery team. Without them we couldn't offer the best exerience to our customers. We look forward to seeing you again soon.
Another good value Keens product
Friendly, helpful, knowledgeable staff. Good product at good price. Very pleased.
27 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Jimmy,
We’re thrilled you loved your new Calligaris table! It means a lot that you took the time to share your experience. Thanks for choosing KEENS Belfast – we look forward to serving you again.
We always shop at keens.have a great…
We always shop at keens.have a great selection of good quality modern furniture..always very friendly and will to give advise where required..delivery guys were also superb..a great shop to shop at as we always get what want..
5 July 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Samuel,
It’s brilliant to hear from a returning customer — thank you for your continued support! We’re delighted you’ve had another great experience with us. You’re always welcome at KEENS Belfast and we can't wait to see you again.
Simply the Best
The best service always comes from a family run firm. We’ve been buying from Keens for quite some time and wouldn’t go any where else, with Keens you are well looked after by the owners and staff who know their job and how look after customers
14 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Agnes,
What a lovley review. We really do have the best customers! Thank you for taking the time to leave us this 5-star review. Your support really means a lot to us and we hope to see you again soon.
First class service from Order to…
First class service from Order to Supply of furniture.
Very friendly and accommodating delivery team.
Never disappointed.
23 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Mark,
We are glad to hear you had such a great experience with us and thank you for taking the time to leave us a 5-star review. We hope to see you again soon.
Excellent service from all staff
Excellent service from all staff, polite and friendly delivery personnel. Will definitely use Keens again. Thank you
28 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Gillian,
Thank you for the kind words and taking the time to leave us a 5-star review. We look forward to welcoming you again soon.
Always a great experience
Always a great experience. Keens have beautiful products sold at fair prices. The staff are always helpful and friendly..I wouldn't shop anywhere else now when I need to update a room.
16 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Caramel,
Thank you for being such a loyal customer and for your glowing review. Your continued support means everything to us! We can't wait to see you again soon.
First class service
The two items I ordered were posted extremely fast. The store representative kept me up to date on every aspect of the service they provided. Would highly recommend Keens and their extremely helpful and friendly staff.
23 October 2025
Reply from KEENS Belfast - KEENS Belfast
Hi Lynn, Thank you so much for your kind words and 5-star review! We’re delighted to hear you had a great experience with KEENS Belfast. We truly appreciate your support and hope to see you shopping with us again soon.
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