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Kecks Reviews 

1,737
•
TrustScore 4.5 out of 5

4.6

Underwear Store
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Review summary

Created with AI, based on recent reviews

Considering 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their comfort and durability, with many expressing satisfaction with their purchases. The delivery service is frequently noted for its speed and efficiency, often arriving within a few days of ordering. Reviewers also appreciate the smooth ordering process and the overall positive service experience, with many intending to make future purchases. However, some customers experienced issues with delivery, including delayed parcels, items sent to incorrect addresses, or packages being lost. A few other people also felt that the sizing was inconsistent or difficult to determine, particularly for underwear, and some reported receiving products with poor quality material or printing.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting the comfort, fit, and durability... See more

Quality

Customers consistently express satisfaction with the quality of products, often highlighting the comfort,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and fast delivery... See more

Order

Customers consistently note positive experiences with order processing and delivery, often highlighting the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the brilliant and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more

Company replied

Rated 5 out of 5 stars

Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more

Company replied

Rated 5 out of 5 stars

Been after my Billy’s world hoodie for over a year now!!! Jumped on the chance when the merch drop finally came even when I was on a family holiday in Greece 🤣🤣🤣 thanks boys, hope Ed reads this. Wh... See more

Company replied

Rated 5 out of 5 stars

First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more

Company replied

Company details

  1. Underwear Store
  2. Activewear Store
  3. Clothing Store

About Kecks

Written by the company

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

Categories

Need help banner

If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,737)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Comfort and quality

Placed my order last week after being a customer of a rival brand which had serious quality issues.
Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the other brand. Happy so far.

17 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Another top quality order from kecks

Another top quality order from kecks. Never a problem with any orders. Fantastic quality and comfortable items. From a postie who walks many comfortable miles.

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Brilliant service

Brilliant service . Certainly recommend and wi be ordering again for myself

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Was my first purchase and got it…

Was my first purchase and got it delivered in a reasonable time top quality material 👌 and wood bye from u again thanks to all and mashtag ❤️

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Hats

Excellent service

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 1 out of 5 stars

Subscriber with same design

Hi, I’m a subscriber and I have received 3 pairs of the same design, maybe I’m wrong but I thought I would receive a different design each time my order went through, apart from that no issues and delivery has been great, quality great

9 February 2026
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Reply from Kecks

Hi,

Thanks for your message and for the positive feedback on the quality and delivery, we really appreciate that.

With the subscription, we always aim to send different designs each month. However, as mentioned on the subscription product page, duplicates can occasionally happen due to stock availability at the time your order is processed.


If you ever want to pause or skip a month, you can manage this in your subscription portal.

Thanks again for your support.

James
Kecks Customer Service Team

Rated 5 out of 5 stars

Great

Great quality clothing, fast shipping and no issues. Second time buying and will be returning in the future

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

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