The installation went very smoothly. The engineer helped me set up my new router with new passwords etc. Had good contact from Kcom confirming my installation date and time. They were also very hel... See more
Company replied
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Review summary
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Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
Company replied
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... See more
Company replied
Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... See more
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Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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DO NOT GO WITH THIS SCAM OF A COMPANY
DO NOT GO WITH THIS SCAM OF A COMPANY
We moved to Market Weighton over 2 years ago. The issues started the second we went with KCOM. First off we did not have broadband for 2 weeks and when we called over and over again they could not do anything.
Now we have bought our own home, KCOM CANNOT supply broadband to it so they are charging ME £450 because THEY cannot supply broadband.
COMPLETE INSANITY.
AVOID AT ALL COSTS
EDIT - After calling KCOM as requested I have been told they cannot do anything. I raised an Ombudsman case against them and that didnt seem to change anything so I am having to £511.81 after all of this. Take this as you will!
1 June 2026
Unprompted review
Reply from KCOM
Good morning Mykerl.
We value your comments and would like the chance to put things right. We’ve requested your contact details so we can follow up. Please feel free to reach out.
Kind regards, Ella.
Regretted leaving.
Recently left to connexion in Hull. Had nothing but issues since leaving in January. Had to contact ombudsman to leave them after regretting leaving kcom. Not worth the very small savings for the difference in service and customer service.
2 July 2026
Unprompted review
Reply from KCOM
Good morning Billy.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Mac was very helpful
Mac was very helpful, patient and polite. Saved me some money too with his knowledge of my usage.
2 July 2026
Unprompted review
Reply from KCOM
Good morning Aitken.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
All questions answered and explained.
All questions answered and explained.
Arren W was very patient with me .and answered all my questions.
2 July 2026
Unprompted review
Reply from KCOM
Good morning Colin.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The lady who helped explained…
The lady who helped explained everything,she was very polite too, I'm very happy with the service I received
2 July 2026
Unprompted review
Reply from KCOM
Good morning Chris.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Mac was very efficient
Mac was very pleasant , dealt with my billing query efficiently and quickly and told me exactly what would happen . I am hopeful that my query would be sorted out , without the need to ring again.
1 July 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Amazing deals
Sam Middleton has been excellent, not at all pushy, just really helpful. KCOM has some amazing deals for my area.
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Fast flexible service
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
26 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
23 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
22 June 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Contacted the regarding my Mum's WiFi…
Contacted the regarding my Mum's WiFi signal. Mac was extremely patient and helpful, talking me through all the stages of checking the equipment, resetting it and changing speeds etc On the phone over an hour and hopefully we have sorted the problem
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
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