Kayali is hands down my absolute favorite fragrance brand, and I genuinely love every single scent they release! But I am so incredibly happy that Vanilla Royale Sugared Patchouli is finally back. Thi... See more
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Review summary
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Dear KAYALI team, 🤍🥹☁️ I haven’t had the chance to own a KAYALI perfume yet, but the moment I smelled your Marshmallow fragrance, I completely fell in love with it! 🍓🍬💕 It instantly be... See more
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I absolutely love the design of the bottle first of all! I feel real bougie! Second, each scent is picked blindly based on reviews are amazing i love them all started with sweet obsession kit. Then st... See more
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I absolutely LOVE this perfume! It smells like a slightly sweet, yet still fresh, second skin. The real beauty in this scent is, the longer it sits on your skin, the better it gets! It can very easily... See more
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Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.1
Great
702 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
It's a very light flowery scent
It's a very light flowery scent. Sweet but not obnoxious. It doesnt last long on your skin but lasts quite a long time on clothing, you'd definitely need to bring it with you if you want to keep it smelling throughout the day. It's a subtle scent that doesn't announce itself when you enter a room but will definitely get you compliments when passing others in close proximity.
13 October 2026
Reply from KAYALI
Hello,
Thank you for this lovely review and we are happy to hear that you are enjoying the soft, sweet floral character of the scent.
How long a fragrance lasts is very personal and can vary from person to person, as it depends on factors such as skin type, hydration, pH and even the climate. That’s why the same fragrance can last longer on some people than on others, and why scent often lingers longer on clothing than on skin.
Here are a few tips to help your fragrance last longer:
• Apply it to moisturized skin, ideally straight after a shower and over an unscented body lotion.
• Spray it on your pulse points: wrists, neck, behind the ears and inside the elbows.
• Avoid rubbing your wrists together after applying, as this breaks down the fragrance notes.
• Mist a little onto your hair or clothes, where scent tends to linger longer.
• Store your fragrance in a cool, dry place away from direct sunlight to keep it at its best.
Thank you for being part of the KAYALI family!
With Love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Great purchase
Ordering was straight forward and delivery prompt . The product quality is excellent . Very happy with these purchases
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My daughter actually turned me onto…
My daughter actually turned me onto this perfume and I absolutely fell in love with fluer majesty, Rose 31. And then I also was watching the show Dubai Bling, which is kind of funny but absolutely love her and her fragrances.
11 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I loved the packaging
I loved the packaging. My entire experience was easy and amazing
12 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
i did not appreciate kayalis customer…
i did not appreciate kayalis customer service, so i won't be purchasing again
6 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your feedback.
We would like to explain a little about our returns process. Every item that’s returned to us is carefully checked by our Quality team before the return is completed. This step helps us maintain the high standards our customers expect.
We are happy to confirm that your return has now been processed, and your item has been refunded.
Your feedback is really valuable to us and we would truly love to welcome you back to the KAYALI family in the future.
With Love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
The samples were nice and I found some…
The samples were nice and I found some scents I would order in the full size
18 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I love Vanilla 28!
I love Vanilla 28, it's a one of the best vanilla perfumes. The delivery is very fast.
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Kayali never disappoints
Kayali never disappoints, ordered a few bottles now and each scent is gorgeous!! Beautifully boxed and arrives promptly.. love them 💕
12 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Best fragrance i have tried so far
Best fragrance i have tried so far, so long lasting that people in public transport has asked me what fragrance i am wearing, i had the mini size first but now i got the full size as i am OBSESSED ❤️❤️❤️
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Awesome!!!
8 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My shopping experience was great
My shopping experience was great. By signing up I got a discount which convinced me to at more to my cart, since it was such a great deal. Also the free gift was very nice. I’ll be purchasing again.
17 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Quick shipping high quality perfumes
The fast shipping made this experience great for me. I also enjoyed all the perfumes in the collection I got in the sweet obsessions set
12 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Loved my fragrance!!
Loved my fragrance!!! Smelled soo good!! This describes me so well.. I love flirty smell and this is it! Makes me smell like a sweet snack🫶🏻😍 Eden (juicy apple 01) also loved the Sparkling Lychee.. highly recommend if you love fruity smells ❤️
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
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