I absolutely love KAYALI fragrances! The scents are beautiful, unique, and luxurious. My only complaint is their staying power. For the price, I wish they lasted longer. Otherwise, they’re absolutely... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the sweet diamond perfume! I wish it was available in a bigger bottle size instead of 10 ml vials only. Grateful to have some. Looking forward to the stock replenishment. I’ve been waiting for mo... See more
Company replied
I own a few fragrances from Kayli and have purchased multiple sample. Even the samples that aren’t for me still smell amazing! Recently I made an order and the atomizer stopped working after a few wee... See more
Company replied
Dear KAYALI team, 🤍🥹☁️ I haven’t had the chance to own a KAYALI perfume yet, but the moment I smelled your Marshmallow fragrance, I completely fell in love with it! 🍓🍬💕 It instantly be... See more
Company replied
Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.1
Great
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The perfume is not what I expected
The perfume is not what I expected. I’m not getting vanilla cupcake. I’m getting a lot of pepper and it’s throwing it off. I had high hopes for this perfume. The bottle is adorable. The packaging is cute. I love how the box is almost soft like. But I really really wish this perfume smelled more like a vanilla cupcake.
23 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your KAYALI experience didn’t fully meet your expectations. Your feedback is important to us and helps us continue improving our products and services.
We hope to provide you with a better KAYALI experience in the future.
Kind regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Just gave stars don’t feel like writing
Just gave stars my only complaint need to work on formula longevity.
6 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Excellent customer service and delivery…
Excellent customer service and delivery within 24 hours of placing the order. The scents and packaging are amazing. Everytime I wear my perfume I always get asked what perfume scent i am wearing. We love KayAli
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Fragrances barely stay more than 1
Fragrances barely stay more than 1 -2 hours on skin or clothes
18 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your KAYALI experience didn’t fully meet your expectations. Your feedback is important to us and helps us continue improving our products and services.
We hope to provide you with a better KAYALI experience in the future.
Kind regards,
KAYALI Customer Care Team
The delivery service is absolutely…
The delivery service is absolutely terrible my package was ten minutes away from me then got shipped to the other half of America just to get shipped back. I also kept getting told my package would arrive the next day for five days straight it’s ridiculous. The product is amazing but I would recommend buying it from Sephora and not the website.
26 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your feedback, and we're so happy to hear you love your fragrance!
We're truly sorry for the delivery experience. This is not what we want for anyone ordering directly from our official website. We've shared your feedback with our shipping team so we can work to prevent this from happening again.
Thank you so much for your patience and understanding.
With Love,
KAYALI Customer Care Team
I found fragrance for the present what…
I found fragrance for the present what I was looking for. Beautiful set with very nice bottles, I hope smell is perfect. Box for the set is wonderful.
Delivery is on time.
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
One star is generous for this complete…
One star is generous for this complete failure of service. Tracking is frozen, packages are delayed indefinitely, and your support team hides behind useless automated scripts. Fix your logistics!
23 October 2026
Reply from KAYALI
Hello Kiril,
Thank you for sharing your honest feedback, and we're truly sorry for the experience you have had.
A member of our team will be reaching out via email to look into your shipment with the carrier, give you an update on where your order is, and make sure it gets to you as quickly as possible.
Thank you for your patience.
With Love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
We are sorry for the confusion and concern. We will check our records and, if this order wasn't placed by you, we'll make sure it's cancelled.
Thank you for letting us know.
With Love,
KAYALI Customer Care Team
Well you all send my perform to a wrong…
Well you all send my perform to a wrong address..it’s not a P.O. Box it’s a physical address
23 October 2026
Reply from KAYALI
Hello Veronica,
Thank you for taking the time to share your feedback with us.
We're truly sorry your perfume didn't arrive at the right address. A member of our team will be reaching out via email to look into what happened with your shipment and to make sure your order gets to you as quickly as possible.
Thank you so much for your patience and understanding.
With Love,
KAYALI Customer Care Team
I DID NOT ORDER ANYTHING
22 October 2026
Reply from KAYALI
Hello Karen,
We are sorry for the confusion and concern. We will check our records and, if this order wasn't placed by you, we'll make sure it's cancelled.
Thank you for letting us know.
With Love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Love the perfumes
Love the perfumes. Arrived quickly in perfect condition. No extra suites or fees into Canada.
17 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
it smells less than the ones i had…
it smells less than the ones i had before i don’t know why .. if they changed something of the ingredientes bbut it lasts for minutes.. disappointed
22 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your KAYALI experience didn’t fully meet your expectations. Your feedback is important to us and helps us continue improving our products and services.
We hope to provide you with a better KAYALI experience in the future.
Kind regards,
KAYALI Customer Care Team
Amazing experience and fantastic fragrances!
I had a fantastic experience with KAYALI! The products are of very high quality, and the scents are unique and last all day long. The packaging is gorgeous, shipping was fast, and everything arrived in perfect condition. I will definitely order again and highly recommend this brand!
24 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
We are so sorry to hear that the spray isn’t working.
If your purchase was made through KAYALI.com, please contact our Customer Care team at customercare@kayali.com with the subject line “Trustpilot” and your order number, and we will follow up with you as a priority.
Thank you for your patience.
With Love,
KAYALI Customer Care Team
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