Best online casino I have used live chat and customer service is the best I have come across. And there very good with deposit limits and responsible gambling.
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Great Casino Good Customer Service veey polite. Allways quick if need agent. Constantly given Treats away Telegram allways got some good giveaways. Hit few times nothing major yet. But entertainmen... See more
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Never used the website, but I registered. Went in today to view verification process ...couldn't find it and then received a message that the account in closed. Couldn't understand why as I didn't... See more
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Fast response from live chat and happy to help me get free spins. Easy account verification and payout very happy with site
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You should know
3.9
Great
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Update
Made a post on here few weeks ago which was 3 stars, couldn’t find the post to edit so making a new one with 4 stars as i’ve played a bit more on their site and actually the payout system was much quicker this time i actually received my money on a sunday and started the withdrawl on friday, considering it is bank holiday easter im very happy to have received the payout much quicker than last time so 4/5 for me
5 April 2026
Unprompted review
Reply from Katanaspin
Hello Chris!
Thank you for updating your feedback and sharing your recent experience! We’re delighted to hear that the payout system worked much more quickly this time, even over the Easter bank holiday. It’s great to know that you received your funds smoothly and that your overall experience improved. Your updated 4-star rating means a lot to us, and we truly appreciate you giving us another chance and sharing your positive experience!
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hi Karl!
We are sorry to hear of your experience and thank you for sharing, so we can advice!
We would recommend checking your internet connection, changing or restarting your devices might help as well! We can provide further instructions and help, in case you want to reply to our mail.
You can also contact us from scratch via mail with subject Trustpilot! Thank you for your time and we hope that this is already resolved.
Katanaspin Team
I absolutely love playing the games on…
I absolutely love playing the games on here and to get cash back aswell so many good games I 100% recommend to play you will not be disappointed
3 April 2026
Unprompted review
Reply from Katanaspin
Hello there!
We are glad that you are enjoying our game variety and bonus options. Variety is the spice of life and we are well-seasoned.
Best regards,
Katanaspin Team
Reply from Katanaspin
Hi Teresa!
We take pride in the efficiency we have when it comes to our players' queries. Thank you for your recognition!
Best regards,
Katanaspin Team
Bee playing a while but still unsure on…
Bee playing a while but still unsure on the site customer service are helpful tho 😕
2 April 2026
Unprompted review
Reply from Katanaspin
Hi Rachael,
We are sorry to hear that and appreciate you coming here and sharing this impression with us!
Please note that have contacted you via mail and have provided insight, which we will also share here.
We understand that our players love and enjoy bonuses, and we strive to provide such when we can. Never out of obligation as those are goodwill gestures that help us improve our relationship with our players.
On that note, winnings are possible and yet it depends on luck as well due to the nature of this entertainment.
We appreciate you and thank you for your time!
Katanspin Team
Excellent service she is very helpful…
Excellent service she is very helpful thank you Susan
29 March 2026
Unprompted review
Reply from Katanaspin
Dear Bekir!
Susan is quite the sweetheart! Thank you for recognizing that and for your review and support.
We do appreciate you and hope to see you around more often!
Best regards,
Katanaspin Team
Reply from Katanaspin
Hello Daniel,
We love to hear it, everyone likes lots of bonuses! We are glad you are having a blast!
Best regards,
Katanaspin Team
Cancelled my withdrawal after providing…
Cancelled my withdrawal after providing all the id bank statements etc then disabled my account so basically stole my money from me awful website I provided everything they asked for and then they disabled my account it's outrageous
28 March 2026
Unprompted review
Reply from Katanaspin
Dear Callum,
We appreciate your review and will provide some light into the case, as sent to you via mail previously.
Please be informed that there has been a violation of the user agreement, which you acknowledged and accepted during the registration process. The revised clause has been included in the email before that one in the communication thread.
Please understand that the decision is final although we understand the inconvenience, at the same time we always operate as per our rules, which are acknowledge and agreed upon by all of our players, prior to registration.
Best regards,
Katanaspin Team
He was on the ball he was good at is…
He was on the ball he was good at is job good mam
27 March 2026
Unprompted review
Reply from Katanaspin
Hi Shaun!
We are glad to have your praise, thank you for acknowledging our support team and sharing the good experience.
Best regards,
Katanaspin Team
Today I have played Chicken road and I loose my money
Today I have played Chicken road and it's first time,I had deposited £50 but I loose all money don't get any bonus or win the extra money and here is nothing to delete my bank account to log out this account ,so many times I have connected to customer service but 8ts not helpful.already I got money struggling I thought deposited £50 it's got big amount but I loose it.
25 March 2026
Unprompted review
Reply from Katanaspin
Hi Nazma!
Thank you for your review!
We are sorry to hear of your experience and truly wish that you get a better experience and some wins, as we understand what can be considered fun or interesting to our players.
Please note that as this is a gambling platform, winning is indeed possible but is subject to luck, and we always recommend that our players enjoy the ride and not solely focus on outcome. Play responsibly and take regular breaks.
We also have a lot of ongoing promotions that you could take a look at from our site, and might consult our chat bot for any bonuses, if your account is eligible at the time.
In case we have misunderstood you or you need further assistance regarding the topics raised in this review, please mail us with subject ''Trustpilot'', and we will be happy to assist you.
Thank you for your understanding!
Katanaspin Team
Its a fun casino plenty of games and…
Its a fun casino plenty of games and lovely staff
3 March 2026
Unprompted review
Reply from Katanaspin
Hey Karen!
Thank you for that!
We do appreciate you greatly as well! Thank you for trusting us and choosing us as your online gaming entertainment provider.
It is our pleasure to serve you and provide you with a wonderful time while playing!
We thank you and wish you well!
Katanaspin Team
Absolutely shocking robbing site…
Absolutely shocking robbing site absolute scam
24 March 2026
Unprompted review
Reply from Katanaspin
Hello Chris!
We are sorry to hear of this experience and hope that you would get some more enjoyment from playing with us, we wish you great luck and many wonderful moments on our platform.
We'd like to kindly remind you that as this is a gambling platform, winning is indeed possible but is subject to luck, and we always recommend that our players enjoy the ride and not solely focus on outcome. Play responsibly and take regular breaks.
Thank you for your understanding!
Katanaspin Team
Great site friendly chat fast…
Great site friendly chat fast withdrawals good bonuses
22 March 2026
Unprompted review
Reply from Katanaspin
Hi there Jake!
Thank you for the review and support you have shown for us! We appreciate that humbly and hope to see you around!
Best regards,
Katanaspin Team
Its a great games and the costumer…
Its a great games and the costumer service is excellent
22 March 2026
Unprompted review
Reply from Katanaspin
Hi Helen!
Thank you for the review and support you have shown for us! We appreciate that humbly and hope to see you around!
Our support team is indeed great, thank you for that!
Best regards,
Katanaspin Team
good
good to spend free time and win aome cash . they have helpful support team . alot popular games here !!
21 March 2026
Unprompted review
Reply from Katanaspin
Dear Gediminas!
Thank you for the review and support you have shown for us! We appreciate that humbly and hope to see you around!
It is wise to keep an eye on your funds and play responsibly, we would be happy to know that you are safe and have this mindset, you may also check our responsible gambling tools, as well!
Thank you for the praise!
Best regards,
Katanaspin Team
The site loses stars for low returns
The site is great easy to use and customer service is pretty good however they lose all the stars because of very poor payout rates just constant dead spins .Katanaspins have asked for more details here you go paid in over £100 played various slot games got a lot of non paying wins,think about 2 bonus rounds which barely kept me playing and in the end withdrew a big fat zero
21 March 2026
Unprompted review
Reply from Katanaspin
Dear Andrew,
Thank you for sharing your opinion, we are glad to know we provide excellent services with our support team.
Please note that we have also mailed you to discuss this and go over it, it is generally the same conversation we are having on the Trustpilot platofrm. We appreciate that our players enjoy wins and we are all for it! While winning is possible and indeed happens, it is mainly luck, due to the nature of the entertainment we provide.
In terms of payouts, we can see that you have not withdrawn at all, but we appreciate the general feedback and hope to improve where is needed. Although, you might refer to the winning rate, which we addressed above. You can also check our site for more information, all the important bits are covered there.
Best regards,
Katanaspin Team
Unable to update other review won’t let…
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you’ve sent all documents, can see where the frustrated reviews come from and can see where people have had difficulty receiving winnings, you can also only withdraw £100 which is very disappointing, the choice of games is good, but accessing winnings if you win not so good. The customer service is just an automated robot also. But they did pay out 👍
20 March 2026
Unprompted review
Reply from Katanaspin
Dear Kirby,
We do appreciate you quite a lot and thank you for your new review and honest feedback.
We are glad this is resolved and do understand your feeling of a prolonged and redundant process. Please note that any such actions are in accordance with our rules and are quite necessary indeed, yet we recognize that this is not usually to the player's liking. Yet, we are always here to help and be part of your journey, no matter what it is, so we may make it smoother still.
Best regards from our team,
Katanaspin
Not happy still no verification…
Not happy still no verification lost.lot of money as.lack of support and free spins on games not in UK and the support email isn't valid on ykur own support site rubbish waste of £20
20 March 2026
Unprompted review
Reply from Katanaspin
Hi Eddie,
Thank you for your review, we appreciate any feedback as it helps us grow!
We are sorry to hear of your experience and wish to assist you where we can. Please mail us with subject ''Trustpilot'', and we will be happy to assist you.
Please note that we indeed verify our players in order to be complaint with rules and procures we must follow. Sometimes verification may take time because players may provide documents that do not fit our criteria, and may have signatures, date or certain information not visible, cut out, blurry even.
Every case has its specifics and we are happy to take a look and get to the gist of it. We are also online 24/7, you can contact us via mail or chat, or as mentioned above, for even speedy support.
Thank you for your understanding!
Katanaspin Team
It's perfect and responsible they are…
It's perfect and responsible they are very good
18 March 2026
Unprompted review
Reply from Katanaspin
Hello Fatima!
Thank you for your kind feedback! We’re thrilled to hear that you find our service both perfect and responsible. Providing reliable, high-quality support is very important to us, and your positive words motivate the entire team to continue offering the best possible experience for all our players.
Best regards,
KatanaSpin Team
This is a great site friendly staff and…
This is a great site friendly staff and always help
18 March 2026
Unprompted review
Reply from Katanaspin
Hello Gemma!
Thank you for your wonderful feedback! We’re delighted to hear that you find our site great and that our staff is friendly and always ready to help. Ensuring a welcoming and supportive environment for all our players is something we truly value, and your kind words inspire us to keep providing the best service possible.
Best regards,
KatanaSpin Team
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