Website had defective links which led to twice purchasing the wrong product. I'm a business owner with a deep understanding of websites and tech so this was not user error. When I opened chat to ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looks gorgeous, very stylish. *Great service. *Easy to order and delivered on time. *Everything arrived in good condition. We bought the table cloth with coordinating napkins as a 2nd Weddi... See more
Company replied
Great experience and superb product. The website was very easy to use and the entire process was seamless. Our curtains were packed very well and delivery was quick! Thank you so much Karpasa! Look... See more
This was my first time ordering from Karpasa, and the product far exceeded my expectations. It's a very niche product line, with the finesse and quality par excellence. They have a huge selection of... See more
Company replied
Company details
Written by the company
Karpāsa means cotton. Karpāsa London is a UK based retailer selling eco-friendly Organic Cotton and handcrafted luxury home textiles, accessories & apparels. Karpasa London's mission is to "make designer quality sustainable textiles accessible at affordable pricing, while keeping customer experience and giving back to the society at the heart of everything we do" OUR PROMISE: Karpasa London is redefining luxury with sustainability. We stand by premium 100% natural products and simplicity is our trade mark. Karpasa London believes everyone should live in a home they love and shopping should be effortless. We give our customers with the best available design and quality in the premium segment, so you never have to think about the fashion or fabrics. Quality is paramount to us, as is our social responsibilities. All our products are ethically sourced and are completely eco-friendly including our packaging. OUR VALUES: Organic Cotton - Our products are made from 100% natural and eco-friendly organic cotton fabrics. The clothes, bed sheet we use every day goes through lot of chemical processing and these chemicals are in touch with our skin 24 hrs a day. In Organic cotton, there is no use of pesticides or other harmful chemicals. Handcrafted – Most of the clothes we use today are made from power loom just because machines can mass produce. Our hand made range products are genuine hand loom which means material is soft in texture, more resilient, allows better air flow to get a great night sleep, have a human touch, have better strength and known for better recovery from creases & wrinkles. Sustainable fabric – All our products are made from sustainable and natural fabrics. Synthetic fabrics rely on the petrochemical industries for their raw material, this leads to global warming, water shortage. Premium quality - Our products are of royal quality - made to last, exquisite, soft in texture, more resilient and allow better airflow. We believe royal quality products should be accessible to all. Social Belonging - We believe in earth friendly materials, even down to the buttons because we are committed to saving the environment and we are committed to giveback a part of our profit for child education.
Contact info
11 Chadwick Road, SL37FT, Slough, United Kingdom
- contact@karpasa.co.uk
- karpasa.co.uk
3.8
Great
50 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
It was a terrific order really loved it 💗
I recently ordered a cotton bedsheet from karpasa.co.uk and I’m very happy with the purchase. The quality is really good and the fabric feels soft and comfortable. It is pure cotton with a 300 thread count, exactly as described. I was also pleased to see that it is GOTS certified, which gives extra confidence in the product. Overall, a great experience and I would recommend Karpasa to anyone looking for quality cotton bedding.
7 August 2025
Unprompted review
Incorrect description
The product came promptly and is nice. However it was advertised as a pack of 2 but only 1 per pack came. I have written to the contact email address yesterday and not heard back yet...
20 September 2025
Reply from Karpasa London Ltd
Many thanks Jenni, We are happy to know that the team has resolved the issue by sending a second pair and you are happy with the product. We apologies for any inconvenience caused.
Faultless Customer Service
After I reported an issue with an item, they were quick to remedy the situation. Faultless customer service and I'm very happy with my Karpasa products!
Highly recommended
3 February 2024
Great products
Great products. Fast, efficient delivery, even over a bank holiday period.
26 December 2023
Reply from Karpasa London Ltd
Thank you for the review
The quality and stitching of the apron…
The quality and stitching of the apron is amazing. Absolutely loved it.
23 December 2023
Reply from Karpasa London Ltd
Thank you for the review
Great towels ,right thickness and soft…
Great towels ,right thickness and soft . Exactly what was expected.
5 September 2023
Reply from Karpasa London Ltd
Thank you Puii for the reviews
High quality items which look lovely
High quality items which look lovely. Will have to see how they wash and wear.
14 August 2023
Reply from Karpasa London Ltd
Thank you for the review
Good service karpasa,l received the…
Good service karpasa,l received the parcel ,she like it ! Thank you a lots
23 June 2023
Reply from Karpasa London Ltd
Thank you for the review
Reply from Karpasa London Ltd
Thank you Emily for the review
Great prices
Great prices, quick delivery and beautiful quality products, a very happy customer.
17 March 2023
Reply from Karpasa London Ltd
Many thanks for the review
Good quality products for the home
The quality of the products I purchased was very good since I was looking for organic cotton products.
3 March 2023
Unprompted review
Reply from Karpasa London Ltd
Thank you for the review
Love my yoga mat and fast delivery!
First time ordring from Karpasa. Super pleased with my yoga mat, delivery was also prompt. Thank you!
6 February 2023
Reply from Karpasa London Ltd
Thank you for the review
Great place to relax
Great place to relax. Thank you for your hospitality ♡
21 February 2023
Unprompted review
I brought some bed linen and the…
I brought some bed linen and the quality is awesome
10 February 2023
Unprompted review
Brilliantly packed in a lovely cream
Brilliantly packed in a lovely cream. bag. ENVI haven't updated their site so it didn't tell me what day they were delivering. Luckily I was in.
10 February 2023
Reply from Karpasa London Ltd
Thank you Angela, Thanks for feedback on Evri, we will enquire on this.
This is my first shopping with Karpasa.
This is my first shopping with Karpasa.
I have been using the products just s few days, so too early to comment on the quality. My first impression was a bit disappointing, as some bags were broken, and no tissue paper for wrapping. Considering the price, I would expect better care of the products.
31 January 2023
Reply from Karpasa London Ltd
Mrs Beard, Many thanks for taking the time to review our product and share your feedback. Apologies for the packaging issues, we will investigate this further and ensure that this is fixed with our delivery partner. Hope you love the products!
Reply from Karpasa London Ltd
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.