Kandoo Car Credit Reviews 

3,692
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and efficient throughout the entire car financing journey. Consumers note that the service is remarkably straightforward, smooth, and makes finding a new vehicle much less stressful. Some reviewers were not happy with communication difficulties and unexpected problems regarding the vehicle after the purchase was completed. A few other people also felt that the follow-up support provided by the team after getting the car was disappointing. Others mentioned experiencing delays with collections or dealing with frustrating issues with the garage.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and transparent throughout the entire... See more

Service

Reviewers highlight positive aspects of service, frequently describing the process as very quick,... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting a simple, straightforward, and... See more

Product

Customers had ambiguous experiences with product, as many reviewers expressed great delight and love for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute pleasure dealing with kandoo What a team From start to finish and inbetween I was treated with politeness and helpfulness Had a big issue midway nothing to do with kandoo by the way... See more

Company replied

Rated 5 out of 5 stars

Brilliant car credit finance company from the start searching to purchase journey especially Agent Ms Aimee Barker. I fully recommend this company to anyone who needs to purchase a car including trade... See more

Company replied

Rated 5 out of 5 stars

Really easy to see if you get accepted for car finance, a quick phone call after to let you know how much you’ve been approved for and discuss your budget once you’ve found a car they do all the hard... See more

Company replied

Rated 5 out of 5 stars

I dealt with Afzal and he was extremely good at his job answering any questions I had before I asked them. He made me feel very assured going forward and was happy to deal with any issues instantly an... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

We provide a fast, friendly, professional option to finance your vehicle with communication and clarity from making the application to driving away in the car. With our dedicated team of expert advisors, whether you’re a dealer or a customer you will never be in the dark and always in the drivers seat. As a broker, Kandoo has an extensive panel of lenders that allows us to consider all customer circumstances and technology that gives instant decisions without effecting your credit score.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,692)

1,104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and informative,the whole process went very smoothly and I,m well pleased

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you found our team extremely helpful and informative, and that the whole process went smoothly from start to finish.

It's great to know you're so pleased with your experience, and we'll make sure your kind feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, simple, easy and the staff were first class in every way.

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you had such a positive experience and found the whole process simple, easy and straightforward.

It's especially great to hear that you found our staff first class in every way. We'll make sure your brilliant feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I can say just they are amazing.Really…

I can say just they are amazing.Really friendly and trying to help to the maximum.I have experience with Shad and I’m really happy.!

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you had such a great experience with Kandoo Car Credit and found the whole process simple and easy.

It's especially brilliant to hear that you found our team first class in every way. We'll make sure your fantastic feedback is shared with everyone involved.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car!

Kind regards,
Kandoo Car Credit

Rated 2 out of 5 stars

Haven’t had the greatest communication…

Haven’t had the greatest communication with this company after they received the funds for my new car. Still in the process but so far, I’m not happy with the service at all, hopefully they can improve or I’ll take my service elsewhere

4 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for taking the time to share your feedback. We're sorry to hear that the communication you've received has not met the standard you expected, particularly after the funds for your new vehicle were received.

We completely understand how frustrating it can be to feel that communication has dropped off while you're still waiting for the process to be completed. You should feel informed and supported throughout the entire journey, not just during the initial stages.

As your application is still ongoing, we would really like the opportunity to review this and get things back on track for you. Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can locate your case, understand what has happened and ensure you receive a clear update on the next steps.

We appreciate your feedback and hope we have the opportunity to improve your experience from this point forward.

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Good service

Good service, helped me to get a vehicle

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review!

We're really pleased to hear that you received good service from our team and that we were able to help you find a vehicle.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Excellent service

From start to finish, Adam was on the case. Even when I threw curveballs in, he knocked them out the park .
Very happy with the personal service.

1 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that Adam was on the case from start to finish and provided you with such a personal level of service. Even with a few curveballs thrown his way, it's great to hear he managed to knock them out of the park! ⚾

We'll make sure your brilliant feedback is passed on to Adam and that he gets the recognition he deserves.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Brilliant service very professional and…

Brilliant service very professional and extremely easy to deal with highly recommended to anyone 👍

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your brilliant review and recommendation! 👍

We're delighted to hear that you found our team professional and the whole process extremely easy and straightforward.

It means a lot to us that you would highly recommend Kandoo Car Credit to others, and we'll make sure your fantastic feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Helpful beyond belief and amazing…

Helpful beyond belief and amazing communication and service got the truck i wanted, highly recommend

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation!

We're delighted to hear that you found our team so helpful and that the communication and service you received were excellent throughout.

Most importantly, it's brilliant to hear that we helped you get the truck you wanted! 🚙

Thank you for highly recommending Kandoo Car Credit. We really appreciate your support and wish you many happy miles in your new truck!

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I’m very happy with Kandil Car Credit…

I’m very happy with Kandoo Car Credit services specially with Mathew Barnett he was very professional and help with choosing a good car 🚗
Thank you for all your help !!!

3 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review! 🚗

We're delighted to hear that you're so happy with the service you received from Kandoo Car Credit, and especially with Mathew Barnett.

It's wonderful to know that Mathew was professional, helpful and supported you in choosing the right car for you. We'll make sure your brilliant feedback is passed on to him and that he gets the recognition he deserves.

Thank you for choosing Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead!

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Quick good service got vehicle days off…

Quick good service got vehicle days after 👌

27 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review! 👌

We're delighted to hear that you received quick, efficient service and were able to get your vehicle within just a few days.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new vehicle and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Amazing staff

Amazing staff. Professional and dedicated. Thank you.

3 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you found our team professional and dedicated throughout your experience with Kandoo Car Credit.

We'll make sure your kind words are shared with the team. Feedback like this means a great deal to everyone involved.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Thank for everything

Thank for everything
To help to ch9se a good car and give me a good finance
Thanks very much

25 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your lovely review!

We're delighted to hear that our team was able to help you choose a car that was right for you and support you in arranging suitable finance.

We really appreciate your kind words and are pleased we could make the process a positive experience.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I didn’t even think I’d get finance for…

I didn’t even think I’d get finance for a new car, as my credit history was in much need for improving greatly, but Kandoo had it easier than I thought, would use them again, and would highly recommend them to anyone else who has or needs a new vehicle, the staff were very helpful, the service was excellent and the customer service was very good, overall I’m very pleased with the service I received, and looking forward to driving my new car

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation!

We're delighted to hear that you had such a positive experience with Kandoo Car Credit. We understand that arranging car finance can sometimes feel daunting, particularly if you've experienced credit difficulties in the past, so it's great to know that our team made the process easier than you expected.

We're especially pleased to hear that you found our staff helpful, the service excellent and the customer care you received so positive.

It means a great deal that you would use Kandoo again and recommend us to others.

Thank you for choosing Kandoo Car Credit. We hope you absolutely love driving your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

5 stars Ie great helpful good advice…

5 stars Ie great helpful good advice selling cars

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your 5-star review! ⭐⭐⭐⭐⭐

We're delighted to hear that you found our team helpful and the advice you received useful throughout the process.

We really appreciate your feedback and thank you for choosing Kandoo Car Credit.

We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Excellent service

Excellent service

26 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your 5-star review!

We're delighted to hear that you received excellent service from our team. We really appreciate you taking the time to share your feedback.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Fantastic service

Fantastic service

1 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you received such great service from our team. We really appreciate you taking the time to share your feedback.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Absolute pleasure dealing with kandoo

Absolute pleasure dealing with kandoo
What a team
From start to finish and inbetween
I was treated with politeness and helpfulness
Had a big issue midway nothing to do with kandoo by the way , but a lovely lady , Aimee had this resolved within and hour with an even better deal
If i didnt speak to Aimee another member of the team would always be as helpful
its so refreshing to be able to something nice
Well done kandoo
I hope your staff and company have unlimited success in the future
Kindest regards Dave R

24 August 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for such a fantastic review and for your incredibly kind words!

We're delighted to hear that you felt supported and well looked after by the whole Kandoo team from start to finish. It's particularly brilliant to hear about Aimee and how she stepped in when you encountered an issue, resolved it within an hour and managed to help you move forward with an even better outcome.

We're also really pleased that whenever Aimee wasn't available, you found the rest of the team just as polite, helpful and willing to assist. That's exactly the level of teamwork and customer service we aim to provide.

We'll make sure your wonderful feedback is shared with Aimee and the wider team. Your comments about wishing our staff and company continued success genuinely mean a great deal to us.

Thank you for choosing Kandoo Car Credit, Dave. We hope you absolutely love your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Very satisfied with the services…

Very satisfied with the services rendered to me, quick response to my queries, chats and every means i have used during all communication. Special thanks to Aimee Barker for all your help

7 August 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you were very satisfied with the service you received and that our team responded quickly to your questions and messages throughout the process.

A special thank you for mentioning Aimee Barker. It's wonderful to hear that she was so helpful and supported you throughout your journey with us. We'll make sure your lovely feedback is passed on to Aimee and that she gets the recognition she deserves.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Great customer service and Helpful

Great customer service, really helpful staff and were always quick with communication getting my application processed and helping me get my vehicle which was a van for my business. Thanks again.

25 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you received great customer service and found our team helpful and quick to communicate throughout your application.

It's especially great to know that we were able to help you get the van you needed for your business and make the process as smooth as possible.

Thank you for choosing Kandoo Car Credit. We wish you and your business every success and hope the new van serves you well! 🚐

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

A very nice people to talk with and…

A very nice people to talk with and very gentle and helpful 😊

1 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your lovely review! 😊

We're delighted to hear that you found our team friendly, approachable and helpful throughout your experience with Kandoo Car Credit.

We really appreciate your kind words and will make sure your feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

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