Really nice bracelets, initially bought 2 but when they arrived they were slightly too big , Kajoon exchanged them for a smaller size with no issues. I went ahead and bought another bracelet and ring... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently treated myself to this beautiful copper Kajoon bracelet, inspired by a friend who had a similar one — and I’m so glad I did. It’s elegant, understated, and incredibly well-crafted. Th... See more
Company replied
Beautiful copper ring - very happy with my purchase. Arrived in very good time and I'm happy to buy from an independent company. Highly recommended! There has been a small onslaught of adverts for Ka... See more
So delighted with my copper bangle. I knew it would be lovely, and it exceeded my expectations. Perfect piece of everyday wear jewellery and with all the positive health benefits of copper. Thanks kaj... See more
Company replied
Company details
Written by the company
Handmade Jewellery with Copper, Natural Stones & Ebony. London, UK
Contact info
60 Windsor Avenue, SW19 2RR, London, United Kingdom
- sales@kajoon.com
- kajoon.com
4.6
Excellent
239 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want to exchange the item the only…
I want to exchange the item the only contact is via email that has been returned as their in box is full so no reply!!! They have no phone number to call so I can’t get a response!
7 September 2025
Reply from Kajoon
Hi Rob,
Thank you for taking the time to leave a review. Please accept our sincere apologies for your email bouncing back... This has now been resolved and you will be able to email us if you want.
Apart from email, we do customer service on social media platforms as well via direct messages in the inbox
Exchanges can be arranged using our returns portal which can be found on our website but I am posting the link here as well:
https://kajoon.com/a/returns
The process is rather smooth and straightforward and as of this moment returns are free
We would appreciate it if you could consider amending your rating
In any case, we do apologise for the inconvenience this has caused you
Best regards
Good service nice bracelet came up a…
Good service nice bracelet came up a little looser on the wrist but otherwise all good
7 September 2025
Reply from Kajoon
Hi Jacqueline,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Reply from Kajoon
Hi Mr Steve,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Reply from Kajoon
Hi Angela,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Very easy to order
Very easy to order, arrived on time the quality is very good and looks great on.
29 August 2025
Reply from Kajoon
Hi Clifton,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
This is my second purchase from Kajoon…
This is my second purchase from Kajoon and I am thrilled with it. Excellent quality, great designs and speedy delivery.
26 August 2025
Reply from Kajoon
Hi Julie,
Thank you for taking the time to leave a review, we appreciate it as well as your continuous support. Very glad to hear that you are happy with your experience with us.
Best regards
We ordered his and hers copper rings…
We ordered his and hers copper rings and then lost one within a week so reordered. Quick, efficient and beautiful. Thank you! 🧡
3 August 2025
Reply from Kajoon
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Delivered quickly and was exactly as…
Delivered quickly and was exactly as described/shown on the website. Pleased with my purchase.
27 July 2025
Reply from Kajoon
Hi Sian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Reply from Kajoon
Hi Catherine,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Reply from Kajoon
Hi Vicky,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Reply from Kajoon
Hi Andy,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Thank you for the feedback, we will take note of your recommendation
Best regards
Beware of Hidden Charges and Abusive Customer Service
Before I start my review I would like to make it clear that I do not appreciate Kajoon Customer Service calling their customers ignorant.
My parcel stopped moving once it had left the UK. Both the RM and LaPoste app provided no more information. I had to chase this up several times until eventually I was told that I needed to pay customs duties. Nowhere on the Kajoon website does it state that the buyer is responsible for any additional costs, especially as they charged me 11.95€ shipping costs.
If you want anything shipping abroad ‘Do Not Otder from KAJOON’
And definitely not worth the money
Thank you for responding however if you take a look at the email trail you will see that I had to chase you on three or four occasions as you were not helpful in your response. Both my Royal Mail tracking and LaPoste tracking, using the app never stated there were customs charges due. Your initial response was to contact La Poste. This is not the recipients responsibility. It was only today that you provided details that customs duties were payable. Which I paid to receive the very poor quality bracelet that you provided. I paid the high shipping charges as I assumed it would cover customs duties, as many other websites do in their shipping charges.
I guarantee that I will not be purchasing anything else from your site and I hope this reveiew provides potential international customers guidance before they make a purchase from your site
4 July 2025
Reply from Kajoon
Hi Mick,
Thank you for taking the time to leave a review
We are in great disbelief with the amount of false information you have provided
Your order was shipped promptly and we sent you a shipping confirmation email containing all the tracking details. You actually replied to that email, which means that you have seen it indeed.
Your order has been delivered:
https://www.laposte.fr/outils/suivre-vos-envois?code=LO385199441GB
We have sent you several more emails to assist you with this matter. As we have previously advised, the Royal Mail International Tracked Shipping we charge is lower than the cost of the actual service. We actually share part of the shipping cost and this is something that you can easily look up yourself if you have trust issues.
Please mind that no one forced you to place an order by any means and if you were not happy the shipping cost, you could simply not have placed an order with us.
There is no point on our website stating that we cover custom duty fees. We have no idea where your expectation to cover that cost is coming from. This is standard procedure, no company pays custom duties, that's always the customer's responsibility.
We will obviously escalate this case with Trustpilot and try to report this review as well as your profile if this is not amended within the next 24 hours
Thank you in advance for your understanding
Best regards
Update after customer updated his response:
We sent you the shipping confirmation email with all the tracking details as soon as your order was dispatched. On the tracking page you can find all the information needed including the payment for custom duties. However, we do understand that not everyone is fluent with internet use and from your emails it was clear that you were not able to follow the links for the custom duties payment. Therefore, we suggested that you contacted La Poste as they might have been able to provide alternative payment methods for you.
The custom duties are the customer's responsibility indeed
The statement that many other websites include custom duties in their shipping charges is rather vague. Not having to pay custom duties and custom duties included in the shipping costs are two totally different things.
We understand that you are extremely upset with the custom duty fees, however, we are not responsible for the laws and regulations that govern international trade
We do not understand what you mean by "high shipping charges" and we have previously advised you multiple times that we charge less than what the service costs. The Royal Mail International Tracked Shipping costs £10.40 and we only charge £9.95. We do not charge anything for handling. If you were not happy with the shipping cost you shouldn't have proceeded with placing the order or you should have contacted us to question that before placing an order.
Kajoon Bracelet -
Unfortunately the bracelet broke after the third time I wore it.
I have since received a replacement and an apology from Kajoon. They have done all they can to put the matter right.
10 July 2025
Reply from Kajoon
Hi Leslie,
Thank you for taking the time to leave a review, we appreciate it
We are sorry that the bracelet snapped. As mentioned under the product specifications, we use a high-resistance elastic band which is one of the best quality we can find to minimise the chance of it failing. However, no elastic band is unbreakable and it is inevitable that some of them will fail.
We have already apologised for that, we have confirmed that we will send you a free replacement which has already been shipped and it is expected to be delivered on Monday.
We don't know how we could have served you better in this case. Since you rated our service with the lowest rating possible, we would appreciate it if you could provide some feedback on what you think we could have done better. Otherwise, we would appreciate it if you could amend your rating.
Thank you in advance for your consideration
Best regards
The products have a classy look about…
The products have a classy look about them
It would be helpful if the product had a description in the box. The buyer knows, but may be if bought as a present that person would not have a clue .
24 June 2025
Reply from Kajoon
Hi Pamela,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Thank you for the feedback, we will take note of your recommendation
Best regards
Reply from Kajoon
Hi Dave,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Beautiful products & Quick dispatch
Beautiful products that were dispatched efficiently and great customer service when contacted to expedite delivery.
25 June 2025
Reply from Kajoon
Hi Stephen,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
love the product
2 June 2025
Reply from Kajoon
Hi Patricia,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The bracelets are beautiful and the…
The bracelets are beautiful and the price was so good 👍
3 June 2025
Reply from Kajoon
Hi James,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Copper cuff
Very prompt delivery. Good communication and cuff was exactly as pictured and described. Husbands very pleased.
1 June 2025
Reply from Kajoon
Hi MIchelle,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I love my copper bangle
I love my copper bangle, it is exactly as the website description, and it arrived super quick. :-) thank you
30 May 2025
Reply from Kajoon
Hi Anna,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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