Really good quality clothing. Always the softest material and so comfortable. Everything feels nice and thick and well Made. Been purchasing Kaiia clothing since last year, & probably a quarter of my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amy dealt with my query from start to finish, with several emails going back and forth. Very helpful to have the continuity of the same advisor each time. She was as helpful as she could be, within th... See more
Company replied
Really happy with the customer service from KaiiaTheLabel. I had an issue with my order, but Amy was so helpful and handled everything quickly and professionally. She was understanding and made the w... See more
Company replied
I've just had brilliant Customer service from 'Anna' Kaiia. I wanted to change my order size, this unfortunately wasn't possible but I was given the option to cancel and re order my correct size. Wa... See more
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Company details
- Women's Clothing Store
- Clothing Store
- Lingerie Store
- Outerwear Store
- Plus Size Clothing Store
- T-Shirt Store
Written by the company
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Contact info
United Kingdom
- support@kaiiathelabel.com
- kaiiathelabel.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality clothing fit amazingly and…
Good quality clothing fit amazingly and not too expensive
8 June 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your feedback regarding your recent experience with Kaiia. We are thrilled to hear that you found our clothing to be of good quality and that the fit met your expectations.
At Kaiia, we strive to provide stylish options that are not only fashionable but also affordable. Your satisfaction is our top priority, and it’s wonderful to know that we are meeting your needs in terms of both quality and price.
We appreciate your support and look forward to serving you again soon.
Sarah x
amazing quality and so comfy
amazing quality and so comfy! lovely variety of styles and colours to choose from.
7 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Jess,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying the amazing quality and comfort of our products. At Kaiia, we strive to offer a lovely variety of styles and colors to cater to all tastes and preferences. Your satisfaction is our top priority, and it’s great to know that we are meeting your expectations.
Thank you once again for your kind words, and we look forward to serving you again soon!
Laura x
Fantastic quality and fast delivery
Fantastic quality and fast delivery!
Some beautiful clothes, in lovely colours!
6 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Kay,
Thank you for your wonderful feedback! We are thrilled to hear that you are satisfied with the fantastic quality and fast delivery of your order.
At Kaiia, we take great pride in offering beautiful clothes in a variety of lovely colours, and it’s rewarding to know that our efforts resonate with our customers. Your satisfaction is our top priority, and we are committed to providing you with the best shopping experience possible.
We look forward to serving you again soon!
Sarah x
Reply from Kaiia The Label
Hi Hallie,
Thank you for your feedback! We are thrilled to hear that you are impressed with the amazing quality and great collection at Kaiia. Your satisfaction is our top priority, and we strive to provide our customers with the best products and experiences possible.
We look forward to serving you again soon!
Sarah x
Oversized
I really love the quality of the clothing and the choice of colour is amazing. The only downside fall is the tracksuit are so oversized and extremely long leg! You need to size down, even by two sizes! Other than that, great quality and great pricing!
7 June 2026
Unprompted review
Reply from Kaiia The Label
HI Lauren,
Thank you for your valuable feedback regarding your recent experience with Kaiia. We are thrilled to hear that you love the quality of our clothing and appreciate the amazing choice of colours we offer. Your satisfaction is important to us, and we strive to provide our customers with the best possible products.
We understand your concern about the sizing of our tracksuits. It’s important to us that our customers feel comfortable and confident in their purchases. We appreciate your suggestion to size down, and we will certainly take this feedback into consideration as we continue to improve our sizing options.
If you ever have any further questions or need assistance with sizing or returns, please do not hesitate to reach out. Thank you once again for your feedback, and we look forward to serving you again soon.
Amy x
Always amazing quality clothes for…
Always amazing quality clothes for everyday occasions always so excited for my parcels to arrive supper affordable too !!
6 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Ayla,
Thank you for your wonderful feedback! We are thrilled to hear that you consistently find our clothing to be of amazing quality and perfect for everyday occasions. It's always exciting to know that our customers eagerly anticipate their parcels, and we strive to ensure that every order meets your expectations.
We take pride in offering stylish and affordable options, and it's rewarding to know that you appreciate our efforts. Your satisfaction is our top priority, and we are committed to providing you with the best shopping experience possible.
We value your input and look forward to continuing to serve you with the latest trends at great prices.
Sam x
Absolutely love there clothing every…
Absolutely love there clothing every thing is really good quality and fits really nice
6 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Natalie,
Thank you so much for your wonderful feedback! We are thrilled to hear that you absolutely love our clothing. It's fantastic to know that you find everything to be of really good quality and that the fit is just right for you.
At Kaiia, we strive to provide our customers with stylish and comfortable options, and your satisfaction is our top priority. If you have any specific items that you particularly enjoyed or if there’s anything else we can assist you with, please don’t hesitate to let us know.
We appreciate your support and look forward to serving you again soon.
Laura x
Great quality clothes at great prices
Great quality clothes at great prices. I find them to be really size inclusive too. Not to mention they ship their items really quickly. Love shopping at Kaiia
26 March 2026
Unprompted review
Reply from Kaiia The Label
Hi Isobel,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying our products at Kaiia.
Your comments about our great quality clothes and competitive prices truly resonate with our mission to provide stylish and affordable fashion for everyone. We are particularly pleased to know that you find our sizing to be inclusive, as we strive to cater to a diverse range of body types.
Additionally, we take pride in our quick shipping service, ensuring that you receive your items promptly. Your satisfaction is our top priority, and it’s rewarding to know that your shopping experience with us has been positive.
We look forward to serving you again soon!
Sarah x
Advertise free returns for 30 days
Advertise free returns for 30 days. Yet you return a item too big and they charge you. There response was choose a different option yet all options charged you for returns so beware before you buy. Shocking customer service
5 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Claire,
I apologise for any confusion regarding our return policy. We strive to be transparent, and our website return policy clearly states that we do not offer free returns and customers are responsible for covering the return postage costs.
If you would like to discuss this matter further, please respond to the message from Trust Pilot with your order details, and we will be happy to assist you. Alternatively, you can reach out to our support team directly. They are more than willing to help you with any concerns you may have. You can contact them via email at support@kaiiathelabel.com or use the link below to message us through our website contact page:
www.kaiiathelabel.com/pages/contact-us
Thank you for your understanding, and we look forward to resolving this for you.
Amy
Marie dealt with with my query on kaiia…
Marie dealt with with my query on kaiia she was polite and professional and was clear with the information i was looking for will definitely shop with the company again
5 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Alexander,
Thank you for taking the time to share your feedback regarding your recent experience with Marie. We are thrilled to hear that she was able to assist you effectively and that you found her to be polite and professional.
At Kaiia, we strive to provide clear and helpful information to ensure our customers have a positive shopping experience. Your satisfaction is our top priority, and it is wonderful to know that you felt supported during your inquiry.
We look forward to welcoming you back to our store in the future. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for choosing Kaiia!
Sam x
Reply from Kaiia The Label
Hi Phoebe,
Thank you for your wonderful feedback! We are thrilled to hear that you find our clothes stunning, perfect, and comfortable. At Kaiia, we strive to provide high-quality fashion that not only looks great but also feels great to wear. Your satisfaction is our top priority, and it's rewarding to know that our efforts resonate with you.
We appreciate your support and look forward to serving you again soon.
Sam x
very comfy and thick x
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Mila,
Thank you for your feedback regarding our products. We are thrilled to hear that you find them very comfy and thick. At Kaiia, we strive to provide our customers with high-quality items that not only meet but exceed expectations in comfort and style.
We appreciate your support and look forward to serving you again soon.
Amy x
Quick delivery and quality products!
Quick delivery and quality products!
4 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Katie,
Thank you for your feedback! We are thrilled to hear that you experienced quick delivery and found our products to be of high quality. At Kaiia, we strive to provide our customers with the best possible shopping experience, and your satisfaction is our top priority.
We appreciate your support and look forward to serving you again soon.
Sarah x
I love Kaiia the label
I love Kaiia the label, all the clothes I’ve ordered have been a great fit, good quality, washed well and have been so soft. Comfy and on trend. Love it!
4 June 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you so much for your wonderful feedback about Kaiia the label! We are thrilled to hear that you have had such a positive experience with your orders.
It's fantastic to know that the clothes have been a great fit, high quality, and have washed well. Comfort and style are essential, and we are glad that you find our pieces both comfy and on-trend. Your satisfaction is our top priority, and your kind words inspire us to continue delivering the best possible products.
We appreciate your support and look forward to serving you again soon.
Laura x
Always coming out with new designs the…
Always coming out with new designs the best tracksuits I own . Love them!
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Liz,
Thank you for your wonderful feedback! We are absolutely thrilled to hear that you love our tracksuits and appreciate our commitment to continuously introducing new designs. At Kaiia we take great pride in offering stylish and high-quality clothing that aligns with our customers' needs and preferences.
Your satisfaction is our top priority, and your positive comments truly motivate us to keep innovating and enhancing our offerings. If there is anything we can do to achieve a 5-star rating from you, please do not hesitate to let us know. We are always eager to improve and ensure that your experience with us is nothing short of exceptional.
Thank you for being a valued customer. Should you need any assistance or have further inquiries, please feel free to reach out at any time. We are here to help!
Amy x
Quick shipping and items always great…
Quick shipping and items always great quality
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Phoebe,
Thank you for your feedback! We are thrilled to hear that you have experienced quick shipping and that our items consistently meet your expectations for great quality. At Kaiia, we strive to provide our customers with the best possible shopping experience, and your satisfaction is our top priority.
We appreciate your support and look forward to serving you again soon!
Sarah x
Size down in most items but all items…
Size down in most items but all items are great quality
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Amy,
Thank you for your valuable feedback regarding the sizing of our items. We appreciate your insight that you found it necessary to size down in most items. Your experience is important to us, and we strive to ensure that our products meet your expectations in both fit and quality.
We are delighted to hear that you are pleased with the quality of our items. At Kaiia, we take great pride in offering high-quality products that our customers love.
Thank you for being a valued customer, and we look forward to assisting you again soon.
Laura x
Absolutely perfect quality fave brand…
Absolutely perfect quality fave brand by far
2 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Kelly-Louise,
Thank you for your wonderful feedback! We are thrilled to hear that you find the quality of our products to be absolutely perfect. At Kaiia, we strive to deliver the best to our customers, and your satisfaction is our top priority.
Thank you once again for choosing Kaiia. We look forward to serving you again soon!
Amy x
Amazing quality of clothing
Amazing quality of clothing!
Outstanding customer service!
Lovely clothing line 🩷
2 June 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying the amazing quality of our clothing. At Kaiia, we strive to provide outstanding customer service, and it’s rewarding to know that our efforts are appreciated.
Your kind words about our clothing line mean a lot to us. We are dedicated to creating stylish and high-quality pieces that our customers love.
Thank you for being a valued part of the Kaiia community. We look forward to serving you again soon!
Sarah x
Reply from Kaiia The Label
Hi Kaylah,
Thank you very much for your wonderful feedback regarding our tracksuits! We are absolutely thrilled to hear that you find the quality to be top tier. At Kaiia, we take great pride in our commitment to delivering exceptional products that meet the highest standards of quality and style.
Thank you once again for your support, and we look forward to serving you again soon!
Sarah x
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