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Kaboodle Ticketing  Reviews 

5,275
•
TrustScore 4.5 out of 5

4.4

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional approach, often resolving issues quickly and efficiently. Many people highlight the excellent customer service, noting prompt responses and a smooth overall process, appreciating the ease of navigating the booking system. However, some customers also noted difficulties with the booking process, specifically experiencing confusion regarding rebooking availability or needing extensive communication for changes. A few people reported slow customer service responses or a complete lack of communication when issues arose, occasionally finding staff unhelpful or unwilling to resolve specific problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and efficient customer... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive,... See more

Service

Reviewers mention positive feedback about service, highlighting quick and efficient responses that resolved... See more

Booking process

Clients share ambiguous opinions on the booking process, with some finding it simple and intuitive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kaboodle kept me informed of the event cancellation. (It was short notice on day of event, but not Kaboodle's fault - likely the venue's late notice.) There was an issue with a discount code be... See more

Rated 5 out of 5 stars

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Rated 5 out of 5 stars

Really easy to navigate and book our festival tickets and package through Kaboodle. I made a mistake and double booked the parking but after sending an email through the help pages the extra booking w... See more

Company details

  1. Event Ticket Seller
  2. Event Technology Service

Written by the company

Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(5,275)

778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ellie who dealt with booking FDF6625971…

Ellie who dealt with booking FDF6625971 was amazing. She was so quick to get my friend a full refund on her ticket who unfortunately is unwell. Really appreciate the effort she went through and her kindness.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Jasmin from Kaboodle has just gone above and beyond to help me with a ticket issue. The problem was all of my own making and she fixed everything in a speedy and efficient manner. Thank you Jasmin!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful situation and awful customer…

Awful situation and awful customer service.
After a bereavement in the family I tried to approach Kaboodle about returning or refunding or even a partial refund along with transfer options of my tickets and Campervan pass for the Stowaway festival.
I have sunk alot of money in to the tickets and now find myself in an impossible situation where the tickets are not issued until 7 days before the festival and there is no service available to transfer or get ANY refund of ANY kind.
The emails back were blunt and basically said, you can transfer the tickets to somebody 7 days before but we are not refunding you anything towards the cost of the ticket or pass. Please cancel and we will resell the tickets!?
I am gutted and cannot believe that there is no way of recouping any cost or re selling the tickets in any way.
It has been hard enough with the family situation and this has left me with a really horrible feeling around Stowaway (a family festival and their ticket vendors

1 May 2026
Unprompted review
Kaboodle Ticketing logo

Reply from Kaboodle Ticketing

Hi Joe,

Please accept our sincere condolences for your loss. We are truly sorry to hear about your family’s bereavement and understand how distressing this situation is.

While our tickets are non-refundable as per the terms agreed at purchase, we did escalate your request to the Stowaway event management team to see if an exception could be made. Unfortunately, they confirmed a refund is not possible, but they have provided the following options to help you recoup your costs:

1. Secure Resale: Once the booking is paid in full, you can list your tickets and campervan pass on Tixel, the official resale platform.

2. Private Transfer: You are welcome to pass tickets to someone else; name changes are not required as each QR code is unique.

3. Payment Cancellation: We can cancel your booking immediately to ensure no further payments are taken, though this would be at a loss of funds paid to date.

Please reply to our last email to let us know how you would like to proceed.

Best wishes,
Kaboodle

Rated 5 out of 5 stars

Great

Shout out to Emily - sorted my email issue in record time, no stress needed - thank you

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ticket Enquiry

I was enquiring about a toilet pass and then needed information on how I could upgrade my ticket. Fay was the agent that assisted me and made it a seamless operation. Fay was both polite and patient and I now have what I need. Thank you very much Fay!! ☺️☺️

29 April 2026
Unprompted review

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