I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more
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Review summary
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Reviews shaping this summary
I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more
Company replied
Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more
Company replied
Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.
Company details
Written by the company
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Contact info
United States
- juvabun.com
4.4
Excellent
312 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Juvabun products are fantastic …
Juvabun products are fantastic and their customer service is the best. If you are not happy for whatever reason they will do whatever it takes to help you get exactly what you're wanting.
I get so many compliments on my hair when I wear my pony tails or my messy bun. Thank you!
23 October 2023
Unprompted review
Reply from Juvabun
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service has exceeded your expectations. We're always here to help and strive to provide the best possible experience for our customers. Thank you for choosing Juvabun!
I had a hard time matching my grey…
I had a hard time matching my grey hair. Stylist said color recommended didn’t match. I was able to exchange it. Then i realized i wanted messy scrunchie bun not the big bungie cord slip on bun. I worked in customer service for 20 years. I have never had such superior service like Juvabun. I am sure I drove them crazy. They were professional and accommodating. I love love love my brown grey messy bun. I gave arthritis and its so simple to put on. It’s a great look. It looks real. Don’t waste your money. Just get Juvabun. You can’t go wrong because the service is amazing. I also got bangs. Very nice.
25 October 2023
Unprompted review
Reply from Juvabun
Thank you so much for taking the time to share your positive experience with our Juvabun customer service and products. We are thrilled to hear that you love your brown grey messy bun and that it was easy for you to put on. We pride ourselves on providing exceptional customer service and we are glad that it showed during your interactions with us. If you have any further questions or concerns, please don't hesitate to reach out. Thank you again for choosing Juvabun!
I love my salt and pepper bun.
I love my salt and pepper bun.. could’ve used more salt but it blends good.. I like it.
19 October 2023
Unprompted review
Reply from Juvabun
Great to hear that you're happy with your messy bun! We're glad to know that you love the salt and pepper look. :)
Great Customer Service
I was disappointed with a product that I received. I reached out and experienced the best customer service that I had experienced in a long time. They turned around the situation quickly and generously. I had the correct product within 1-2 days.
Thanks, JuvaBun
Amy
16 October 2023
Unprompted review
Reply from Juvabun
Thank you so much for your feedback! We are glad to hear that you had a positive experience with our customer service team and that we were able to resolve your issue quickly and generously. We strive to provide excellent customer service and we are happy to know that we succeeded in doing so. Thank you for choosing JuvaBun and we hope to serve you again in the future!
Beautiful small curly bun!
I ordered a small curly bun and it arrived within a few days. The product was exactly as described and matched my hair perfectly. This is the 3rd small curly bun I have ordered and they all look like real human hair. Great product, wonderful company!
5 October 2023
Unprompted review
Reply from Juvabun
Thank you for taking the time to provide us with your positive feedback! We are pleased to hear that you are satisfied with our product and that it met your expectations. We strive to provide high-quality products that match our customers' needs, and we appreciate your loyalty to our company. If you have any further questions or concerns, please do not hesitate to contact us. Thank you again!
Buyer BEWARE!!
At first I wanted to talk to someone about an exchange. After 2 days and hours of waiting on chat and on the phone, I decided I just wanted to return the item. But the website said I had to get a return authorization code... but can't seem to reach anyone to get it. This is beyond frustrating!!! On the 3rd day someone finally reached out to me (after I filled out 4 forms on their website and tried on 3 different times to chat with someone.) Then I was told I did NOT need a return code and was finally given an address to return it to. The chats kept wanting me to exchange the item. But then the chat said "Please note that once you confirm to receive the replacement instead of a refund, WE CANNOT PROCESS NOR ENTERTAIN A REFUND REQUEST AFTER"!!! (I took pictures of this... couldn't believe I was reading this!! What kind of shady business practice is this?)
I expected better from an American Company and wanted to give them my business. But this return process absolutely should NOT be this difficult. I am now questioning if this really is an American Co. The website says they are located in California. The return address is Miami, FL and the person who called me had broken english.
3 October 2023
Unprompted review
Reply from Juvabun
Hello, I apologize for the frustration you experienced with our return process. Thank you for bringing this to our attention, and I will be sure to pass this feedback along to our team. Please send us an email at info@juvaun.com so that we can check this further for you.
--
Just to be clear on the process, we offer a replacement instead of a refund if you still wish to try it. But choosing a replacement means that you will not be illegible for a refund. You can, however, choose a refund over a replacement if you wish a refund. I hope that is clear. Thanks
I really like the product!
I really like the product. I got the small messy bun, it's still big for me to get used to with my fine hair, but Fun!
I did not have a good match with the 'Gold' as my blonde is going grey. They suggested Beach Blonde and it's great!
I hope they develop a few more greys as the transition can be difficult.
29 September 2023
Unprompted review
Reply from Juvabun
Thank you for your positive feedback about our product and we're glad to hear that the Beach Blonde shade worked better for you. We appreciate your suggestion and will take it into consideration as we continue to expand our shade range. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our product!
I am really enjoying my Juva bun hair…
I am really enjoying my Juva bun hair extension. I got the straight ponytail in brownish blonde . It matched my own hair really well . It’s the perfect hair accessory for me The value was great as well as the quality of the hair piece .
I did have a problem with my first delivery as they lost my order . But once I realized what happened they sent out another one and it arrived in a few days !
23 September 2023
Unprompted review
Reply from Juvabun
Thank you for taking the time to share your positive experience with our Juvabun hair extension! We're glad to hear that you're enjoying your purchase and that it matched your hair so well. We apologize for any inconvenience caused by the lost order, but we're glad to have been able to quickly send out a replacement. We value our customers and appreciate your business with us. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your feedback!
Wavy Pony Tail, halo and scrunchy The colour match was perfect
The colour match was perfect. The product is great quality and very easy to use. The delivery was quick.
11 September 2023
Unprompted review
Reply from Juvabun
Thank you for taking the time to provide us with such positive feedback. We are thrilled to hear that the colour match was perfect and that you found the product to be of great quality and easy to use. We are also happy to hear that our delivery service was quick. We aim to provide our customers with high-quality products and excellent service, so your feedback is very much appreciated. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing to shop with us!
Hair color didnt match
Hair color didnt match. Hassled me about an exchange.
8 September 2023
Unprompted review
Reply from Juvabun
Thank you for reaching out to us regarding your recent purchase. We apologize for the inconvenience you experienced with the hair color not matching. We understand that this must have been a frustrating experience for you, and we want to assure you that we will do everything in our power to resolve this issue.
We can certainly help you with an exchange for the hair color. Our customer service team will be happy to assist you with the process. Please provide us with your order details and a photo of the product that you received, and we will help you with the exchange process.
We value your business and want to ensure that you are completely satisfied with your shopping experience. Thank you for your patience and understanding.
Exceeded my expectations!
I was referred to JuvaBun by a friend when I complimented her hair - I immediately bought two for myself and two for my daughter! They are absolutely fantastic! I have worn mine about every other day since it arrived. I prefer the small messy bun for everyday wear. My 17 yo daughter likes the bigger messy bun better.
Shipping was quite fast - our order arrived within days. Also - when I had a question about color match, the customer service team was incredibly responsive and solved my issue immediately - definitely exceeded my expectations.
One of my most favorite purchases of the summer! Highly recommend!!
7 August 2023
Unprompted review
Reply from Juvabun
Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you and your daughter love your JuvaBuns and that our customer service team was able to assist you promptly. We appreciate your recommendation and can't wait to see how you both rock your JuvaBuns! Thank you again for choosing us as your go-to for easy, stylish hair.
I love mine
I love mine! I have the small and the large ones. Color match was perfect and they are sooo easy to use. Makes mornings so much better.
Shipping is a bit slow so give yourself plenty of time when you order.
10 July 2023
Unprompted review
Reply from Juvabun
Hello there! It's great to hear that you are loving your mini and large blenders! We take pride in ensuring our products are of top-notch quality and easy to use. Thank you for your patience with the shipping. We are continuously working to improve our delivery times. If you need any assistance in the future, do not hesitate to contact us. We are always here to help! 😊
SCAM - Do not buy from them!
I returned an item I was unhappy with and they would not refund my money. I even tried a chargeback and they lied to my credit card company so the chargeback was refused. I have complained to them multiple times and they keep sending emails saying they have refunded the money and of course nothing actually happens on my credit card. They say they cannot refund the money while there is an open chargeback but the chargeback has been closed for a month and they still use this lie to refuse to refund my purchase. I have seen many other complaints of the same scenario on their Facebook page. They are now refusing to respond to my emails. This is a scam with terrible products and worse customer service.
20 April 2023
Unprompted review
Reply from Juvabun
We are sorry to hear about your experience with our product and the refund process. We have processed the refund time and time again and it keeps being rejected. We understand your frustration, but please note that the refund cannot go through while there is an open chargeback on your account. We advise you to contact your bank and resolve the chargeback issue first, so we can proceed with the refund process. And I will mention it again, we only answered the bank's request for their investigation but we did not lie, the chargeback is still on going and we have no control over the matter.
We apologize for any inconvenience caused and appreciate your patience in this matter.
I purchased the salt and pepper small…
I purchased the salt and pepper small Juva bun and am so pleased with such a great product. The first time I wore it I received several compliments.
Also, the customer service department is amazing. Their response time to my questions were less than 24 hours which is usually unheard of these days.
Thank you for a great product. I love it!❤️
13 July 2023
Unprompted review
Reply from Juvabun
Thank you so much for taking the time to give such positive feedback! We are thrilled to hear that you love our Juvabun and that you had such a great experience with our customer service team. Your satisfaction means a lot to us and we appreciate your support. Please let us know if there's anything else we can do to help in the future – we're always here for you!
I purchased the large messy bun as a…
I purchased the large messy bun as a "what the heck, why not!" type of purchase. OMG, was I shocked by the results!
My hair looks amazing & full. The color matches extremely well!!
My purchased arrived quickly & was packed with care.
Every time I wear this bun, I recieve compliments!! This truly ups my messy bun to a whole. new. level!!
10 July 2023
Unprompted review
Reply from Juvabun
Thank you for your wonderful feedback! We are thrilled to hear that you are happy with your purchase of our large messy bun. We strive to provide our customers with high-quality products that exceed their expectations, and we are glad that we could do that for you. We appreciate your business and hope to serve you again in the future!
Obsessed 🥰
I absolutely love juvabun the hair is so soft and tangle free. They give you choices to choose from to colors and style
I love the pony tale e tension I ordered it in 3 colors. My hair is versatile to wear them all. I feel like it's my own pony tail when I wear mine. Also I wear mine almost everyday and it still looks like the day I received it. The staff of juvabun always send you emails to make sure you are happy along with discount. My favorite place to get my hair extensions. I give them 10/10 Highly recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
30 May 2023
Unprompted review
Reply from Juvabun
Thank you so much for your kind words! We are thrilled to hear that you love your juvabun hair extensions and that they are serving you well. Our team is dedicated to providing exceptional customer service, and we appreciate your recommendation. Please do not hesitate to reach out to us if you have any further questions or concerns. We are here to help you achieve your desired look with ease and confidence! Thank you again for choosing juvabun!
LOVE THE JUVABUN!!!
I am letting my hair grow - from a short, short style to now shoulder length. At one time myhair was very long and I cut it and donated 18 inches to Locks of Love.
Also, I gave away all my pins, clips and bands associated with having had long hair. Now as the hair is semi-long once again, I needed a way to get it off my neck & shoulders. The JuvaBun allows me to EASILY do this, while at the same time being a FABULOUS look. BTW, I am 77YO and husband says the new hairstyle makes me look 30 years (at least) younger.
I LOVE THIS PRODUCT!!
17 July 2023
Unprompted review
Reply from Juvabun
Thank you so much for sharing your feedback with us! We are thrilled to hear that you love the JuvaBun and that it has made it easy for you to style your hair while growing it out. We are also delighted to hear that your husband thinks your new hairstyle makes you look much younger - what a great compliment! Thank you for choosing our product, and please feel free to reach out to us if you have any questions or concerns in the future.
Juvabun are one of the nicest and most…
Juvabun are one of the nicest and most efficient companies it as been my pleasure to purchase from. Their products are exactly as you see them on the ads and the colour of both of my products was each time a perfect match to my hair! Prompt delivery too. I love them! Nancy
12 July 2023
Unprompted review
Reply from Juvabun
Thank you so much for your kind words and for choosing to shop with Juvabun! We're thrilled to hear that you're happy with your purchases and that our products have matched your hair perfectly. We pride ourselves on providing efficient and reliable service, and we're glad to hear that you've experienced that firsthand. We appreciate your support and hope to continue to exceed your expectations in the future. Thank you again, and please don't hesitate to reach out if you have any further questions or needs.
Fabulous product!
I now have four pieces and they are so fun and the best part is they look so real that unless I admit to wearing them no one knows!! I even fooled my family! I found the perfect color and am just having so much fun wearing them. Getting ready in the morning is a breeze! So happy I found the company!
9 July 2023
Unprompted review
Reply from Juvabun
Thank you so much for sharing your positive experience with our company! We are thrilled to hear that you are enjoying your purchase and that our pieces have exceeded your expectations. It makes us so happy to know that you are finding them realistic and easy to wear. We take pride in offering high-quality and realistic products to our customers. We look forward to serving you again in the future!
Scam! Will not refund for returned products.
I returned a product exactly as instructed and they refused to refund my money and then lied to my credit card company when I disputed the charge. This is a scam company.
29 June 2023
Unprompted review
Reply from Juvabun
I sincerely apologize for the negative encounter you had with our company. Rejecting a refund for a returned item is not up to our standards. I recommend contacting our customer service department to find a resolution to this issue and make things right.
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