Just Tyres - Luton Reviews 

368
TrustScore 4.5 out of 5

4.6

Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ Luton, England, GB


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Rated 3 out of 5 stars

Good price on tyres, but despite requesting 35psi in rear tyres, they were only inflated to 32psi. Also correct torque for wheel bolts is 110nm, but they were torqued to 140nm, as confirmed on sales i... See more

Rated 5 out of 5 stars

Fantastic customer service from the Just Tyres , Windmill Trading Estate in Luton. Big shout out to Zac ( the manager) and Reece!! They know their stuff concerning tyres , showing me the tread and ho... See more

Rated 5 out of 5 stars

Zack you are an absolute star! I bought the incorrect size online, spoke to head office who quickly and swiftly resolved the issue. Zack was backed up and alone in the workshop and despite all t... See more

Rated 5 out of 5 stars

absolutely excellent service. I had all 4 tyres changed on a Mercedes E class. All 4 tyres were replaced without leaving any marks at all. Wheel bolts were manually torqued up (no air guns!) over... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ, Luton, England, United Kingdom

  • 01582788327

4.6

Excellent

TrustScore 4.5 out of 5

368 reviews

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Replied to 20% of negative reviews

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4.6

All reviews

(368)

3,643 reviews in the last 12 months

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Rated 5 out of 5 stars

Above and beyond service

The guys at the Luton Windmill Lane branch were very helpful. The service I received went above and beyond, when they replaced all four tyres on the company van. The manager was pleasant to deal with and knowledgeable. I will definitely bring my vehicles here when they next require tyres.

15 February 2025
Rated 1 out of 5 stars

Poor Customer Service and Misleading…

Poor Customer Service and Misleading Warranty

The customer service is terrible, and the warranty is completely useless, they won’t honour it or help in any way.

I visited the Luton centre, which was empty, yet they still refused to assist me.

Avoid this company and buy directly from the main supplier to save yourself the hassle.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

No Communication

Booked on Wednesday for Saturday fitting of 2 tyres, turned up and tyres hadn’t arrived and there was no communication from either Head Office or branch. Wasted time traveling and called customer service who said they were issuing a refund (had no communication that has been put through) now have to wait for the money to come through to go and get somewhere else.

This all would have been easily dealt with simple email, call or text message.

25 January 2025
Unprompted review
Rated 2 out of 5 stars

Lack of staff

Turned up at 9am for my 9.30 appointment but garage only had one member of staff so told wouldn't have car back til around 11am which was no good to me as booked my appointment as had plans for later that day. Had to pay bit extra to get tyre fitted across the road at discount tyres which took them about 15mins with no appointment

22 December 2024
Rated 2 out of 5 stars

Overpriced - I cannot recommend

Sounded pleasant and helpful, but charged £50 more for 2 budget tyres than I can get elsewhere. They are welcome to quote what they like, but, with my daughter in hospital and with my running errands for someone housebound, I was rushed and stressed. I feel like a sucker and won't be back. I cannot recommend them. Happy Christmas.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Staff friendly

Staff friendly, with a speedy and excellent service. Bought the replacement tyre online, which took less than 5 minues, and booked the appointment at the same time.

25 November 2024
Rated 3 out of 5 stars

Long Wait Times

Luton Just Tyres, Had car booked in for 10am, fitted 2 tyres, job complete 11:15, fair price small outfit, long wait times, if your booking book for early in day.
No tv and No coffee machine, Unwelcome waiting room
Would I go back, probably not due to how long it took to fit 2 tyres.
Check you leave with your locking wheel nut.
Check tyre pressure before driving off, mine should be 32psi they put 40 psi in each tyre.

6 November 2024
Unprompted review

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