Just Go Holidays Reviews 

21,395
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting that phone agents are remarkably helpful, patient, efficient, and thorough when answering questions and organizing trips. Travelers frequently enjoy well-organized holidays supported by polite, highly knowledgeable, and friendly coach drivers who ensure safe, comfortable, and pleasant journeys. However, some people mentioned facing occasional hotel and travel issues, including disorganized arrivals, unhelpful staff, or unexpected changes to their travel arrangements. A few consumers also noted instances of long phone queues when trying to reach customer service, alongside experiencing minor logistical inconveniences during transit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that booking representatives are consistently polite,... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently describing phone agents as... See more

Holidays

Users describe positive interactions with holidays, highlighting both wonderful trips and an easy booking... See more

Service

People report positive experiences with service, highlighting efficient support and very professional staff.... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more

Company replied

Rated 5 out of 5 stars

Booked by phone, I spoke to a lady called Kelly she was so lovely, helpful and efficient went through everything making sure I understood then asked me if I had any questions felt reassured booking wi... See more

Company replied

Rated 5 out of 5 stars

Whether it is for a long weekend or a week long holiday Just Go are very good value for the cost. The coaches are comfortable, the drivers are helpful and friendly and the hotels are pretty reasonabl... See more

Company replied

Rated 5 out of 5 stars

We had a super holiday as usual when using JustGo. Nothing was too much trouble for Damien our driver. The hotel was lovely and a really good choice of food offered.The room was clean and welcoming an... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Travel Agency

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.4

All reviews

(21,395)

5,034 reviews in the last 12 months

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Rated 4 out of 5 stars

Holiday…

The initial booking process was good and staff were friendly, however I felt that the time it took to process the mobility scooter was too long , almost a week of not knowing. Everything else was great

29 August 2026
Rated 1 out of 5 stars

provisional booking

I did a provisional booking requesting a disability scooter and was told someone would contact me. This was 3 days ago and as yet I have heard nothing, so don't know whether we can go ahead or not.

3 September 2026
Rated 5 out of 5 stars

The agent was very patient and helpful…

The agent was very patient and helpful and explained everything very clearly. We were offered insurance, however my friend and I have both booked comprehensive cover independently. I requested access to s fridge due to using eyedropper daily (which need to be kept refrigerated) Your agent agreed to put it as a request - once the hotel is allocated. We are travelling 23rd to 27th November 2026 to Scarborough/ Whitby trip

5 September 2026
Rated 5 out of 5 stars

Coach holidays are fantastic

We love coach holidays, it much better than flying, you actually get to see sights instead of square fields and walls, also the drivers are pretty funny as well, we had one that had a new joke everyday, he had the whole coach in tears of laughter, you don't get that on a plane either.

5 September 2026
Rated 3 out of 5 stars

I would rather have done it online

I would rather have done it online.
Call handler kept asking me ror a 'reference code' i think relating to where i had seen advert but i couldn't find it. Seemed unnecessarily complicated.
Also there is a typo in the itinerary, saying that the Bayeux Tapestry is at British Library, whereas it should read British Museum, but there is no way to message them about this and i cannot be bothered to phone as it's not the fall handler's fault

4 September 2026
Rated 3 out of 5 stars

Mainly good but don't bother giving holiday feeback

Booking was straightforward and JustGo were helpful with an amendment. Coach was clean and comfortable with a friendly and helpful driver. Hotel was dreadful. BUT, the surprising thing was that when I gave, what I hoped was constructive feedback questioning their standards control, I had no contact from the Company; nether explanation or comment - do they even read feedback?

4 March 2026
Rated 4 out of 5 stars

Very Friendly and helpful driver to Isle of Wight `Royals & Rails`

Our driver Lee who took use over to the Isle of wight for a 5 day holiday was very friendly and helpful throw out the holiday and excelent driving in difficult situations and very tight spots over the holiday.
The only disapointment was the optional tour where we went to Alum Bay via Godshill and Chale the Needles, Yarmouth and Newport where we stayed for two & a half hours which I felt was to long as there was nothing of intrest except the shops which were the same as in any town in the UK would rather have stayed longer at the Needles & Yarmouth but overall I would do this tour again.

Enjoyed my stay at the Shanklin beach hotel in shanklin Isle of wight the staff were very frindly and helpful room was very clean except the room was not cleaned on one of the days of my stay also enjoyed the entertainment.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy peas phone booking

My phone booking with Just Go holidays couldn't have been easier.
A real person: friendly, knowledgeable and with a clear speaking phone voice. She double checked every detail and made the whole experience a delight in these days of " read-from-the-script" operatives.

4 September 2026

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