Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more
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1st Floor, 111 High St, GL50 1DW, Cheltenham, United Kingdom
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Booking for the holiday your staff put herself out to find a holiday for me, was very helpful and friendly, I have not been on holiday but her assurance has made me look forward to going
It was good to talk to someone on the phone to get my holiday booked. So easy. I couldn't book the added trips on line!
Had a great experience using Just Go the staff member was very helpful and friendly and made the booking process very easy for me and even found a pickup point very near to where I live we'll done and thank you 😊 🙏
The initial booking process was good and staff were friendly, however I felt that the time it took to process the mobility scooter was too long , almost a week of not knowing. Everything else was great
I did a provisional booking requesting a disability scooter and was told someone would contact me. This was 3 days ago and as yet I have heard nothing, so don't know whether we can go ahead or not.
The hole day ,the driver, the pickup, it was another excellent day,
The agent was very patient and helpful and explained everything very clearly. We were offered insurance, however my friend and I have both booked comprehensive cover independently. I requested access to s fridge due to using eyedropper daily (which need to be kept refrigerated) Your agent agreed to put it as a request - once the hotel is allocated. We are travelling 23rd to 27th November 2026 to Scarborough/ Whitby trip
We love coach holidays, it much better than flying, you actually get to see sights instead of square fields and walls, also the drivers are pretty funny as well, we had one that had a new joke everyday, he had the whole coach in tears of laughter, you don't get that on a plane either.
Very polite and friendly easy to book over phone
I would rather have done it online.
Call handler kept asking me ror a 'reference code' i think relating to where i had seen advert but i couldn't find it. Seemed unnecessarily complicated.
Also there is a typo in the itinerary, saying that the Bayeux Tapestry is at British Library, whereas it should read British Museum, but there is no way to message them about this and i cannot be bothered to phone as it's not the fall handler's fault
Booking was straightforward and JustGo were helpful with an amendment. Coach was clean and comfortable with a friendly and helpful driver. Hotel was dreadful. BUT, the surprising thing was that when I gave, what I hoped was constructive feedback questioning their standards control, I had no contact from the Company; nether explanation or comment - do they even read feedback?
Our driver Lee who took use over to the Isle of wight for a 5 day holiday was very friendly and helpful throw out the holiday and excelent driving in difficult situations and very tight spots over the holiday.
The only disapointment was the optional tour where we went to Alum Bay via Godshill and Chale the Needles, Yarmouth and Newport where we stayed for two & a half hours which I felt was to long as there was nothing of intrest except the shops which were the same as in any town in the UK would rather have stayed longer at the Needles & Yarmouth but overall I would do this tour again.
Enjoyed my stay at the Shanklin beach hotel in shanklin Isle of wight the staff were very frindly and helpful room was very clean except the room was not cleaned on one of the days of my stay also enjoyed the entertainment.
I was able to talk to a human which makes a change.
Easy to book and the process from being picked up, arrival at hotel and the tours were amazing thank you
My phone booking with Just Go holidays couldn't have been easier.
A real person: friendly, knowledgeable and with a clear speaking phone voice. She double checked every detail and made the whole experience a delight in these days of " read-from-the-script" operatives.
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