JustCover Travel Insurance Reviews 

5,850
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and helpful representatives for being exceptionally professional, polite, and thoroughly patient when guiding individuals through various insurance options. People consistently describe the online platform as extremely user-friendly, noting that completing digital forms and securing reliable travel coverage is a remarkably quick and straightforward process. Some reviewers were not happy with the overall pricing structure, specifically mentioning that their annual renewal rates were significantly higher compared to what they paid previously. A few individuals also felt frustrated when facing steep price increases despite maintaining long-term customer loyalty over many years.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptionally courteous,... See more

User experience

People report positive experiences with user experience, highlighting the simple to use website and easy to... See more

Customer service

Clients share positive opinions on customer service, highlighting that it is so good to talk to a human.... See more

Service

Customers had positive experiences with service, noting it was very speedy and efficient. Reviewers... See more

Price

Consumers find price to be positive and consistently report getting great rates compared to other options.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your agent in the phone was exceptionally courteous and helpful. The only problem encountered was that I could not print the policy document. Your second agent I contacted about this told me she would... See more

Rated 5 out of 5 stars

I had issues with renewing my travel insurance but when I contacted Katelyn she was most helpful, patient and kind. She was very efficient but did not make me feel rushed or under pressure. My issue... See more

Company replied

Rated 5 out of 5 stars

After the usual internet priceing waste of time, I always circle back to JustCover. They know this travel insurance business every which way. You get 3 cost effective options and no BS. 1. Pick an O... See more

Rated 5 out of 5 stars

I spoke first with Cloe who gave me a very good quote for a single trip and was very helpful explaining all my options. I rang back next day to confirm and got onto Chris who was exceptionally helpful... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Broker
  4. Insurance Company

About JustCover Travel Insurance

Written by the company

JustCover is Ireland’s Most Trusted Travel Insurance Provider. Established in 2003, JustCover has been delivering comprehensive travel insurance solutions for 20+ years.

  • 98% of customers would recommend us
  • Up to unlimited medical cover including pre-existing conditions
  • 24/7 emergency medical assistance
  • Cancellation cover up to €10,000
  • No upper age limits, so seniors can explore with the same great benefits

With policies underwritten by Zurich and regulated by the Central Bank of Ireland, you can travel with confidence knowing you’re backed by industry-leading expertise. Our 24/7 emergency medical assistance ensures help is always at hand, while cancellation cover of up to €10,000 and unlimited medical cover, including pre-existing conditions, offer peace of mind on every journey.

Our Trustpilot profile boasts an “Excellent” overall rating, with customers consistently rating our website experience highly for its clarity and speed. Getting a quote is quick and simple online or via our freephone our award-winning specialists on 1800 024 024.

Whether you’re planning a Single Trip, Annual Multi-Trip, family getaway, seniors adventure, Cruise holiday, or travelling with pre-existing medical conditions, JustCover provides flexible, competitively priced cover tailored to your needs. Enjoy competitive pricing, award-winning service, and worldwide assistance throughout your journey.

Join thousands of satisfied travellers who trust JustCover to protect what matters most. Experience worry-free travel every single trip. Get your quote today and see why we’re Ireland’s go-to travel insurance provider.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,850)

2,567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Application process and getting quote…

Application process and getting quote ,terms of Cover all easy to check and understand ,As a Senior Citizen I appreciate the simplicity of this service ,and with health Complications also ,I think it was value for Money.

28 August 2026
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good morning Teresa,

Thank you for your 4-star review. We're really pleased to hear you found the application and quote process straightforward, with the terms of cover easy to check and understand. It's especially good to know that you appreciated the simplicity of the service and felt you received good value for your circumstances.

We really appreciate you taking the time to share your feedback.

Kind regards,
Naish

Rated 5 out of 5 stars

Helpful.

The lady i spoke to on the phone explained everything very clearly and was very nice. I then had to email customer service with a query and they replied promptly and professionally.

27 August 2026
Rated 5 out of 5 stars
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon John,

Thank you for taking the time to provide feedback. I am pleased to that it was easy to purchase your policy.

We appreciate you for choosing JustCover, and hope that you have a great time on your travels.

Kind regards,

Gareth

Rated 5 out of 5 stars

I found the website to be very clear

I found the website to be very clear, and user friendly to book my travel insurance.
Although I didn't need it on this occasion, there was a contact number in case of queries, which was certainly most welcome and often not available on websites.
(Hopefully, I won't have to review the actual insurance service itself)!! However, all good so far.

25 August 2026
Rated 5 out of 5 stars

I had issues with renewing my travel…

I had issues with renewing my travel insurance but when I contacted Katelyn she was most helpful, patient and kind. She was very efficient but did not make me feel rushed or under pressure. My issues were dealt with and I'm very happy with my policy. Thank you so much Just Cover and Kateln.

27 August 2026
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon Terry,

Thank you for taking the time to provide feedback. I am pleased to see that Katelyn was helpful, patient and kind. It's great to see that she handled the call efficiently, but at a pace which suited you.

We appreciate you for choosing JustCover again, and hope that you have an amazing time on your travels.

Kind regards,

Gareth

Rated 5 out of 5 stars

Very easy 2 understand the rules n…

Very easy 2 understand the rules n terms of travel insurance
Brian was very helpful and made it easy 2 renew my policy

27 August 2026
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon Clare,

Thank you for taking the time to provide feedback. I am pleased to see that Brian was very helpful and made it easy to renew your policy. It's great that it was easy to understand the terms of your policy.

We appreciate you for choosing JustCover, and hope you have a wonderful time on your travels.

Kind regards,

Gareth

Rated 5 out of 5 stars

So quick and easy to set up travel…

So quick and easy to set up travel insurance cheaper than other quotes

27 August 2026
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon John,

Thank you for taking the time to provide feedback. I am pleased to see that it was quick and easy to set up your policy, and that the price was competitive.

We appreciate you for choosing JustCover, and hope you have a fantastic time on your travels.

Kind regards,

Gareth

Rated 5 out of 5 stars

Easy to deal with and good quote

Easy to deal with and good quote. Could easily apply medical conditions with out having to call someone, though the options was available to talk to someone.

26 August 2026
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon Ms. Treacy,

Thank you for taking the time to provide feedback. It's great to see that you were able to easily obtain your quote, and apply your medical declarations without needing to call, but the option was still there.

We appreciate you for choosing JustCover, and hope that you enjoy your travels.

Kind regards,

Gareth

Rated 5 out of 5 stars
JustCover Travel Insurance logo

Reply from JustCover Travel Insurance

Good afternoon,

Thank you for taking the time to provide feedback. I'm pleased to see that purchasing your policy was easy to follow and complete.

We appreciate you for choosing JustCover, and hope that you enjoy your travels.

Kind regards,

Gareth

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