After finding out I had a subscription ,I repeatedly sent emails to stop it. With no change. But Kenny somehow got it right to end my subscription and are going to refund me. For that I am eternally g... See more
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See what reviewers are saying
I have received a rapid answer to my emails offering a good solution to my questions. This is difficult to find in other ecommerces. Congrats.
Payment has been unsuccessful according the website, but on my bank account the payment has been processed, so the money has been taken! Their online bot / on site support was not a good expe... See more
Kay was most helpful in sorting out my problem. I commend her. She managed to resolve my problem very quickly after her predecessors failed! Thank you Stuart
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I have agreed to the refund
I have agreed to the refund, please delete my data permanently after the refund process is successful. Thank you, Nicola.
Prompt response
The fact that you responded to my issues promptly made me appreciate your service
Determination to help with customer refund
After finding out I had a subscription ,I repeatedly sent emails to stop it. With no change. But Kenny somehow got it right to end my subscription and are going to refund me. For that I am eternally grateful. His determination to sort out my problem is an indication of his professionalism and viewing the customer not just a number but a person.
Sasky was very helpful and I'm grateful.
The company on the whole is excellent
The company on the whole is excellent! Paula on the escalation department is outstanding. Thanks Paula!
Great service
Great service. I incorrectly subscribed and was refunded and subscription was cancelled swiftly.
Claire is really good
Claire is really good, she helped me with everything.
Useless Service by Elara
I chated with Elara to cancel and refund the illeagaly charged anmount of 9,95€ for an Membership subscripition I never asked for, but she simply gave me the support e.mail. Useless Service
They were very fast to respond and very…
They were very fast to respond and very quick to help. Thanks Paula
Ahlby solved my issue thank you
Emily helped so nicely and the service…
Emily helped so nicely and the service was great. Keep up the good work.
My review’s title is great satisfaction with Ms. Paula
I was so satisfied with Ms.Paula about what she explained me everything very well means no lack and completed detailed what has she said to me that’s why I have no problem about it so I will just wait for good news anytime. Thank you again, really! 🙏🏼😀
I accidentally buy a bagpack in this…
I accidentally buy a bagpack in this link but sadly I didn’t received that’s why I rate 3star.
I appreciate the quick response but I…
I appreciate the quick response but I reserve full judgment depending on the fulfillment of the action promised. I expect a stop to the practice of charging subscriptions without my direct approval.
Good Customer Support by KAI
Kay was most helpful
Kay was most helpful in sorting out my problem.
I commend her. She managed to resolve my problem very quickly after her predecessors failed! Thank you
Stuart
overall good and accommodating despite…
overall good and accommodating despite of a little problem.
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